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EVENT EXECUTIVE
Marriott London Heathrow
EVENT EXECUTIVE
Marriott London Heathrow
Full Time
Competitive salary
EVENT EXECUTIVE
Marriott London Heathrow
Full Time
Competitive salary
Skills
Reading Comprehension
Writing ,
Oral Comprehension
Customer and Personal Service
Description
JOB SUMMARY
Responsible for preparing all event documentation and coordinates with Sales, hotel departments and customer to ensure consistent, high level service throughout pre-event, event and post-event phases of hotel events. This position primarily handles events of average complexity. Ensures all hotel events have a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events.
JOB FAMILY CORE WORK ACTIVITIES
•
Exceeding Customer Expectations - Providing services that are above and beyond for customer satisfaction and retention.
•
Create and Maintain Relationships with Clients - Reach out to clients to help manage the business process, set and meet client expectations and deliver according to the budget.
•
Organizing, Planning, and Prioritizing Work - Developing specific goals and plans to prioritize, organize, and accomplish your work.
•
Communicating Information Timely - Informing and/or updating the executives, the peers and the subordinates on relevant information in a timely manner.
•
Communicating with Supervisors, Peers, or Subordinates - Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
•
Improving Service - Improving service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
•
Demonstrating Knowledge - Demonstrating knowledge of job-relevant issues, products, systems, and processes.
•
Establishing and Maintaining Interpersonal Relationships - Developing constructive and cooperative working relationships with others, and maintaining them over time.
•
Getting Information - Observing, receiving, and otherwise obtaining information from all relevant sources.
•
Making Decisions and Solving Problems - Analyzing information and evaluating results to choose the best solution and solve problems.
•
Interacting With Computers - Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
•
Documenting/Recording Information - Entering, transcribing, recording, storing, or maintaining information in written or electronic form.
•
Performing for or Working Directly with the Public - Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
•
Selling or Influencing Others - Convincing others to buy merchandise/goods or to otherwise change their minds or actions.
•
Resolving Conflicts and Negotiating with Others - Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
JOB SPECIFIC TASKS
•
Coordinates and communicates verbally and in writing with customer (internal and external) regarding event details.
•
Follows up with customer post-event.
•
Acts as liaison between field sales person and customer throughout the event process (pre-event, event, post-event).
•
Makes presence known to customer at all times during this process.
•
Stays available to solve problems and/or suggest alternatives to previous arrangements.
•
Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales.
•
Identifies operational challenges associated with his/her group and works with the hotel staff and customer to solve these challenges and/or develop alternative solutions.
•
Leads pre-event and post-event meetings for assigned groups.
•
Facilitates various meetings as necessary (Banquet Event Order meeting, block review, etc).
•
Manages group room blocks and meeting space for assigned groups.
•
Greets customer during the event phase and hands-off to the Event Operations team for the execution of details.•
Adheres to all standards, policies, and procedures (PPM, Core Deliverables, SOPs, LSOPs, etc.).
•
Integrates current trends in event management and event design.
•
Sets a positive example for guest relations.
•
Interacts with guests to obtain feedback on product quality and service levels.
•
Responds to and handles guest problems and complaints.
•
Empowers associates to provide excellent customer service.
•
Ensures associates understand expectations and parameters.
•
Observes service behaviors of associates and provides feedback to individuals.
•
Strives to improve service performance.
•
Conducts pre- and post-event meetings as required to review/communicate group needs and feedback.
•
Solicits feedback from the hotel departments to identify areas for improvement to enhance the Event Planner’s experience.
•
Reviews comment cards and guest satisfaction results with associates.
•
Participates in the development and implementation of corrective action plans.
•
Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
•
Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill.
OTHER
•
Knowledgeable about all of the hotels facilities/products and able to actively promote them.
•
Complies with Marriott International Hotels Limited Regional Office policies and procedures.
•
Working hours as required to do your job but normally not less than your contracted hours.
•
Maintain social distancing throughout the hotel, as per the guidelines from the government, wherever possible from colleagues and guests (distancing regulations will be in accordance with any government guidance).
•
Wear all provided PPE instructed.
•
Wash hands frequently or after each task following proper handwashing techniques. Sanitize hands on a regular basis during shifts
•
Each associate is expected to carry out, within their capabilities, all reasonable requests by management
JOB SUMMARY
Responsible for preparing all event documentation and coordinates with Sales, hotel departments and customer to ensure consistent, high level service throughout pre-event, event and post-event phases of hotel events. This position primarily handles events of average complexity. Ensures all hotel events have a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events.
JOB FAMILY CORE WORK ACTIVITIES
•
Exceeding Customer Expectations - Providing services that are above and beyond for customer satisfaction and retention.
•
Create and Maintain Relationships with Clients - Reach out to clients to help manage the business process, set and meet client expectations and deliver according to the budget.
•
Organizing, Planning, and Prioritizing Work - Developing specific goals and plans to prioritize, organize, and accomplish your work.
•
Communicating Information Timely - Informing and/or updating the executives, the peers and the subordinates on relevant information in a timely manner.
•
Communicating with Supervisors, Peers, or Subordinates - Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
•
Improving Service - Improving service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
•
Demonstrating Knowledge - Demonstrating knowledge of job-relevant issues, products, systems, and processes.
•
Establishing and Maintaining Interpersonal Relationships - Developing constructive and cooperative working relationships with others, and maintaining them over time.
•
Getting Information - Observing, receiving, and otherwise obtaining information from all relevant sources.
•
Making Decisions and Solving Problems - Analyzing information and evaluating results to choose the best solution and solve problems.
•
Interacting With Computers - Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
•
Documenting/Recording Information - Entering, transcribing, recording, storing, or maintaining information in written or electronic form.
•
Performing for or Working Directly with the Public - Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
•
Selling or Influencing Others - Convincing others to buy merchandise/goods or to otherwise change their minds or actions.
•
Resolving Conflicts and Negotiating with Others - Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
JOB SPECIFIC TASKS
•
Coordinates and communicates verbally and in writing with customer (internal and external) regarding event details.
•
Follows up with customer post-event.
•
Acts as liaison between field sales person and customer throughout the event process (pre-event, event, post-event).
•
Makes presence known to customer at all times during this process.
•
Stays available to solve problems and/or suggest alternatives to previous arrangements.
•
Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales.
•
Identifies operational challenges associated with his/her group and works with the hotel staff and customer to solve these challenges and/or develop alternative solutions.
•
Leads pre-event and post-event meetings for assigned groups.
•
Facilitates various meetings as necessary (Banquet Event Order meeting, block review, etc).
•
Manages group room blocks and meeting space for assigned groups.
•
Greets customer during the event phase and hands-off to the Event Operations team for the execution of details.•
Adheres to all standards, policies, and procedures (PPM, Core Deliverables, SOPs, LSOPs, etc.).
•
Integrates current trends in event management and event design.
•
Sets a positive example for guest relations.
•
Interacts with guests to obtain feedback on product quality and service levels.
•
Responds to and handles guest problems and complaints.
•
Empowers associates to provide excellent customer service.
•
Ensures associates understand expectations and parameters.
•
Observes service behaviors of associates and provides feedback to individuals.
•
Strives to improve service performance.
•
Conducts pre- and post-event meetings as required to review/communicate group needs and feedback.
•
Solicits feedback from the hotel departments to identify areas for improvement to enhance the Event Planner’s experience.
•
Reviews comment cards and guest satisfaction results with associates.
•
Participates in the development and implementation of corrective action plans.
•
Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
•
Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill.
OTHER
•
Knowledgeable about all of the hotels facilities/products and able to actively promote them.
•
Complies with Marriott International Hotels Limited Regional Office policies and procedures.
•
Working hours as required to do your job but normally not less than your contracted hours.
•
Maintain social distancing throughout the hotel, as per the guidelines from the government, wherever possible from colleagues and guests (distancing regulations will be in accordance with any government guidance).
•
Wear all provided PPE instructed.
•
Wash hands frequently or after each task following proper handwashing techniques. Sanitize hands on a regular basis during shifts
•
Each associate is expected to carry out, within their capabilities, all reasonable requests by management
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EVENT EXECUTIVE
Full Time
Competitive salary
Skills
Reading Comprehension
Writing ,
Oral Comprehension
Customer and Personal Service
Bath Road, Heathrow Airport, Hayes, England UB3 5AN , United Kingdom