Are you an exceptional and experienced Operations Manager or Director of Operations seeking an exciting opportunity to join a well-established hotel team? We are looking for a dynamic leader with the ambition to grow alongside our expanding portfolio and an unwavering dedication to the success of the hotel. You will thrive on precision, possess a meticulous attention to detail, and demonstrate a passion for excellence in every aspect of operations.

In this pivotal role, you will partner with the General Manager to lead and elevate all facets of hotel operations, ensuring seamless service delivery and operational excellence.

Located in a vibrant part of the city, close to excellent transport links, this is an incredible opportunity to join a prestigious brand and make your mark in a thriving hospitality environment.

Why join us: 

• Warm and Welcoming Atmosphere: 160 bedrooms, a vibrant restaurant and bar, and flexible conference and banqueting spaces catering up to 600 covers – all designed to create unforgettable memories for every guest.
• Work in a multi-layered stakeholder environment, collaborating with the brand, owners, and management company to ensure the hotel's success.
• Competitive salary and package, including generous bonus scheme and additional pension contribution
• Exclusive Team Member discounted stays and 50% off F&B across the leaf HOSPITALITY portfolio and Hilton worldwide
• Continuous investment towards learning and career development opportunities
• Free access to 24/7 employee assistance and wellness program
• Additional annual leave and family leave
• Length of service bonus up to £1000

What we're looking for:

• Passionate Leader: An established Operations Manager/Director with at least 3+ years in senior hotel management. Ideally experienced working in a multi-layered stakeholder environment (brand, owners, management company).
• Operational Expertise: Strong understanding of hotel operations, including Rooms, F&B, and Events.
• Commercial and Financial Acumen: Proficiency in budgeting, forecasting, and achieving financial targets.
• Inspirational Leadership: A proven ability to mentor and motivate high-performing teams, ensuring every detail contributes to the hotel's success.
• Health and Safety Expertise: Demonstrate sound health and safety knowledge and awareness, ensuring the well-being of both guests and team members.
• Guest-Centric Mindset: Passion for enhancing guest experiences and driving satisfaction scores.
• Flexibility: Have a flexible schedule, including a willingness to work weekends when required, ensuring a constant on-site presence for key events.

Example key responsibilities:

• Foster a culture of exceptional service and ensure every guest leaves with memorable experiences.
• Inspire and lead teams to success with ongoing mentorship and development to department heads to ensure alignment with hotel and brand standards
• Analyse performance metrics, streamline processes, and ensure compliance with brand and management company standards.
• Presence on the floor at key times to oversee and observe service excellence. Ensuring all opportunities to maximise profitability are being explored.
• Support the General Manager: Act as a key advisor, driving operational strategies to meet and exceed financial and guest satisfaction goals.

This hotel is managed by leaf HOSPITALITY who is a hotel management company that has one simple value that underpins everything we do: be excellent. We work with branded and independent hotels. Our vision is to be a leader in the market where every member of our team plays a part in delivering excellent service to our guests, owners, and team members.

Apply now and be part of a company where excellence is not just a value but a way of life!

#BeExcellent #BeHuman #HaveIntegrity

Are you an exceptional and experienced Operations Manager or Director of Operations seeking an exciting opportunity to join a well-established hotel team? We are looking for a dynamic leader with the ambition to grow alongside our expanding portfolio and an unwavering dedication to the success of the hotel. You will thrive on precision, possess a meticulous attention to detail, and demonstrate a passion for excellence in every aspect of operations.

In this pivotal role, you will partner with the General Manager to lead and elevate all facets of hotel operations, ensuring seamless service delivery and operational excellence.

Located in a vibrant part of the city, close to excellent transport links, this is an incredible opportunity to join a prestigious brand and make your mark in a thriving hospitality environment.

Why join us: 

• Warm and Welcoming Atmosphere: 160 bedrooms, a vibrant restaurant and bar, and flexible conference and banqueting spaces catering up to 600 covers – all designed to create unforgettable memories for every guest.
• Work in a multi-layered stakeholder environment, collaborating with the brand, owners, and management company to ensure the hotel's success.
• Competitive salary and package, including generous bonus scheme and additional pension contribution
• Exclusive Team Member discounted stays and 50% off F&B across the leaf HOSPITALITY portfolio and Hilton worldwide
• Continuous investment towards learning and career development opportunities
• Free access to 24/7 employee assistance and wellness program
• Additional annual leave and family leave
• Length of service bonus up to £1000

What we're looking for:

• Passionate Leader: An established Operations Manager/Director with at least 3+ years in senior hotel management. Ideally experienced working in a multi-layered stakeholder environment (brand, owners, management company).
• Operational Expertise: Strong understanding of hotel operations, including Rooms, F&B, and Events.
• Commercial and Financial Acumen: Proficiency in budgeting, forecasting, and achieving financial targets.
• Inspirational Leadership: A proven ability to mentor and motivate high-performing teams, ensuring every detail contributes to the hotel's success.
• Health and Safety Expertise: Demonstrate sound health and safety knowledge and awareness, ensuring the well-being of both guests and team members.
• Guest-Centric Mindset: Passion for enhancing guest experiences and driving satisfaction scores.
• Flexibility: Have a flexible schedule, including a willingness to work weekends when required, ensuring a constant on-site presence for key events.

Example key responsibilities:

• Foster a culture of exceptional service and ensure every guest leaves with memorable experiences.
• Inspire and lead teams to success with ongoing mentorship and development to department heads to ensure alignment with hotel and brand standards
• Analyse performance metrics, streamline processes, and ensure compliance with brand and management company standards.
• Presence on the floor at key times to oversee and observe service excellence. Ensuring all opportunities to maximise profitability are being explored.
• Support the General Manager: Act as a key advisor, driving operational strategies to meet and exceed financial and guest satisfaction goals.

This hotel is managed by leaf HOSPITALITY who is a hotel management company that has one simple value that underpins everything we do: be excellent. We work with branded and independent hotels. Our vision is to be a leader in the market where every member of our team plays a part in delivering excellent service to our guests, owners, and team members.

Apply now and be part of a company where excellence is not just a value but a way of life!

#BeExcellent #BeHuman #HaveIntegrity