Operations Manager

The NICI Newquay - Opening 2026

About The Nici:

Following the huge success of The Nici Bournemouth, we’re bringing our signature laid-back luxury energy to the Cornish coast. The NICI Newquay, opening in 2026, will redefine seaside hospitality, offering stunning ocean views, contemporary design, a vibrant restaurant and bar scene, indulgent spa and leisure facilities, and a guest experience like no other.

This is more than a hotel opening, it’s the creation of a destination.

The Role

We are looking for a detail-oriented and dynamic Operations Manager to support the General Manager in running day to day hotel operations. This role is pivotal in ensuring seamless service delivery across all departments and creating operational excellence.

Key Responsibilities

• Lead operational planning and pre-opening readiness for all hotel departments, including Rooms, F&B, Spa, and Leisure

• Work closely with departmental heads to achieve operational KPIs and maintain The NICI’s high service standards

• Implement systems, procedures, and workflows to ensure efficiency and consistency

• Oversee scheduling, staffing, and resource allocation to meet operational needs

• Monitor compliance with health, safety, and licensing regulations

• Act as a key point of contact for problem-solving, ensuring operational challenges are managed proactively

• Collaborate with the General Manager on commercial strategy, guest experience enhancements, and operational innovation

About You

• Proven operations management experience in luxury or lifestyle hospitality

• Experience supporting pre-opening or large-scale operations strongly preferred

• Strong organisational, planning, and problem-solving skills

• Confident leader who can manage multiple teams and departments simultaneously

• Energetic, adaptable, and driven to deliver operational excellence

What We Offer

• Competitive salary and incentives

• Direct involvement in shaping the operational culture of a new landmark hotel

• The opportunity to work alongside a talented leadership team in an innovative hospitality environment

Operations Manager

The NICI Newquay - Opening 2026

About The Nici:

Following the huge success of The Nici Bournemouth, we’re bringing our signature laid-back luxury energy to the Cornish coast. The NICI Newquay, opening in 2026, will redefine seaside hospitality, offering stunning ocean views, contemporary design, a vibrant restaurant and bar scene, indulgent spa and leisure facilities, and a guest experience like no other.

This is more than a hotel opening, it’s the creation of a destination.

The Role

We are looking for a detail-oriented and dynamic Operations Manager to support the General Manager in running day to day hotel operations. This role is pivotal in ensuring seamless service delivery across all departments and creating operational excellence.

Key Responsibilities

• Lead operational planning and pre-opening readiness for all hotel departments, including Rooms, F&B, Spa, and Leisure

• Work closely with departmental heads to achieve operational KPIs and maintain The NICI’s high service standards

• Implement systems, procedures, and workflows to ensure efficiency and consistency

• Oversee scheduling, staffing, and resource allocation to meet operational needs

• Monitor compliance with health, safety, and licensing regulations

• Act as a key point of contact for problem-solving, ensuring operational challenges are managed proactively

• Collaborate with the General Manager on commercial strategy, guest experience enhancements, and operational innovation

About You

• Proven operations management experience in luxury or lifestyle hospitality

• Experience supporting pre-opening or large-scale operations strongly preferred

• Strong organisational, planning, and problem-solving skills

• Confident leader who can manage multiple teams and departments simultaneously

• Energetic, adaptable, and driven to deliver operational excellence

What We Offer

• Competitive salary and incentives

• Direct involvement in shaping the operational culture of a new landmark hotel

• The opportunity to work alongside a talented leadership team in an innovative hospitality environment