Employee Records
Guest Service Manager - Moxy (New Opening)
Criterion Hospitality Ltd
Guest Service Manager - Moxy (New Opening)
Criterion Hospitality Ltd
Full Time
Coins Icon £30000 - £32000 / Year
Guest Service Manager - Moxy (New Opening)
Criterion Hospitality Ltd

Description

Join the opening team of Europe’s largest Moxy Hotel as a Guest Service Manager and help create unforgettable guest experiences from day one. We're looking for someone energetic, hands-on, and passionate about hospitality to lead our front-of-house team and bring the Moxy vibe to life.


The Role

As Guest Service Manager, you’ll be the face of the hotel—leading the crew, owning the guest journey, and ensuring every interaction is fun, smooth, and on-brand. You’ll create a welcoming, buzzing lobby environment and handle everything from check-in to vibe control.


Key Responsibilities
  • Lead and motivate the front-of-house team

  • Deliver an exceptional guest journey from check-in to check-out

  • Support the bar and lobby atmosphere with energy and style

  • Handle guest feedback and day-to-day operations

  • Ensure brand standards and service excellence at every touchpoint


What We’re Looking For
  • Previous experience in front office or hospitality leadership

  • Passion for people, service, and the Moxy lifestyle

  • Strong communication and multitasking skills

  • Marriott or lifestyle hotel experience a plus


Why Moxy?
Be part of something bold and exciting. Join a vibrant, growing brand with real career opportunities—and have fun while doing it.

Join the opening team of Europe’s largest Moxy Hotel as a Guest Service Manager and help create unforgettable guest experiences from day one. We're looking for someone energetic, hands-on, and passionate about hospitality to lead our front-of-house team and bring the Moxy vibe to life.


The Role

As Guest Service Manager, you’ll be the face of the hotel—leading the crew, owning the guest journey, and ensuring every interaction is fun, smooth, and on-brand. You’ll create a welcoming, buzzing lobby environment and handle everything from check-in to vibe control.


Key Responsibilities
  • Lead and motivate the front-of-house team

  • Deliver an exceptional guest journey from check-in to check-out

  • Support the bar and lobby atmosphere with energy and style

  • Handle guest feedback and day-to-day operations

  • Ensure brand standards and service excellence at every touchpoint


What We’re Looking For
  • Previous experience in front office or hospitality leadership

  • Passion for people, service, and the Moxy lifestyle

  • Strong communication and multitasking skills

  • Marriott or lifestyle hotel experience a plus


Why Moxy?
Be part of something bold and exciting. Join a vibrant, growing brand with real career opportunities—and have fun while doing it.