We are looking for a talented and passionate Guest Relation Manager to join the fantastic Alba team.

Located near Harrods, Alba Restaurant embodies authentic Italian hospitality with a modern twist. Our inviting interiors mirror the vibrant colours of the Amalfi Coast, creating a sensory dining experience. From our impressive open kitchen featuring fresh seafood to indulgent dishes with Piedmont Truffles, every meal is crafted with care. Our curated wine list and innovative cocktails complement our commitment to excellence. Join us at Alba and be part of redefining Italian hospitality with creativity and flair.

At Alba, we believe that true luxury is in the details—whether it’s the hand-crafted pasta, the carefully curated wine list, or the personalised service that turns every meal into an unforgettable experience. We’re looking for a Guest Relations Manager who is as passionate about creating meaningful connections as we are about serving exceptional Italian cuisine. This leadership role will be at the heart of our guest experience, nurturing relationships with VIPs, cultivating a welcoming atmosphere, and ensuring every guest feels seen and celebrated. If you have a refined touch, a strategic mindset, and an eye for elevating every moment, we want to hear from you. 

Key Responsibilities:

• Lead guest relations with a strong focus on creating unforgettable experiences for VIPs, regulars, and high-profile guests
• Build and maintain a robust “black book” of guest profiles, including preferences, key dates, seating habits, wine choices, and more
• Proactively cultivate new relationships and deepen loyalty with existing clientele
• Collaborate closely with the Reception Manager and front-of-house team to manage seating plans, guest flow, and service standards
• Provide hands-on support during service, welcoming guests and guiding the tone of hospitality across the floor
• Liaise with management, chefs, and sommelier to tailor guest experiences and surprise-and-delight moments
• Handle guest feedback or issues with discretion, empathy, and prompt resolution
• Organise and support VIP events, special occasions, and private dining experiences
• Continuously refine and evolve guest service strategies based on feedback and observations

Join us and be part of a team that brings luxury dining to life.  

We are looking for a talented and passionate Guest Relation Manager to join the fantastic Alba team.

Located near Harrods, Alba Restaurant embodies authentic Italian hospitality with a modern twist. Our inviting interiors mirror the vibrant colours of the Amalfi Coast, creating a sensory dining experience. From our impressive open kitchen featuring fresh seafood to indulgent dishes with Piedmont Truffles, every meal is crafted with care. Our curated wine list and innovative cocktails complement our commitment to excellence. Join us at Alba and be part of redefining Italian hospitality with creativity and flair.

At Alba, we believe that true luxury is in the details—whether it’s the hand-crafted pasta, the carefully curated wine list, or the personalised service that turns every meal into an unforgettable experience. We’re looking for a Guest Relations Manager who is as passionate about creating meaningful connections as we are about serving exceptional Italian cuisine. This leadership role will be at the heart of our guest experience, nurturing relationships with VIPs, cultivating a welcoming atmosphere, and ensuring every guest feels seen and celebrated. If you have a refined touch, a strategic mindset, and an eye for elevating every moment, we want to hear from you. 

Key Responsibilities:

• Lead guest relations with a strong focus on creating unforgettable experiences for VIPs, regulars, and high-profile guests
• Build and maintain a robust “black book” of guest profiles, including preferences, key dates, seating habits, wine choices, and more
• Proactively cultivate new relationships and deepen loyalty with existing clientele
• Collaborate closely with the Reception Manager and front-of-house team to manage seating plans, guest flow, and service standards
• Provide hands-on support during service, welcoming guests and guiding the tone of hospitality across the floor
• Liaise with management, chefs, and sommelier to tailor guest experiences and surprise-and-delight moments
• Handle guest feedback or issues with discretion, empathy, and prompt resolution
• Organise and support VIP events, special occasions, and private dining experiences
• Continuously refine and evolve guest service strategies based on feedback and observations

Join us and be part of a team that brings luxury dining to life.