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Server/Waiter/Waitress
Summary
Server/Waiter/Waitress
| Salary | Minimum Wage Plus Tips |
| Schedule | Part Time |
| Location | The Harlequin, Watford WD17 2TL, UK |
| Category | Fast Casual |
| Cuisine | American |
Server/Waiter/Waitress
Description
GREETING CUSTOMERS
* Acknowledge customers at the door correctly.
* Always seat the customers as soon as possible at the most appropriate table.
* Provide customers with the menu and explain.
* Offer drinks straight away.
* Deal pleasantly with general enquiries.
* Inform the Duty Manager of any visitors for business; offer an appropriate table for them to wait at.
GUEST CARE
* Regularly circulate your section, checking on customers.
* Address customers with only a little time, on suitable dishes.
* Assist all customers with an explanation of the menu.
* Advise customers with specific dietary needs or preferences on suitable dishes.
* Welcome regular customers and try to encourage their return, if appropriate address them by their name
* Help customers with children by giving high chairs.
* Try to keep them entertained.
* Help any disabled customers by giving a table with plenty of space.
* Give a pleasant farewell to customers, and always thank them for any gratuity given.
SERVICE
* Approach the table and take their order as soon as they are ready.
* Take orders accurately and repeat them back to the guest.
* Use you menu knowledge to suggest extra items that may compliment the order.
* Understand what dishes some side orders compliment.
* Ensure that you present and explain Ed’s Club sign up slips/cards
* Always check food quality before service.
* Food should always be served within 10 minutes of ordering.
* Always check back twice.
* Place the bill on the table promptly on the table as soon as the customer has finished.
* Bid farewell to your customers.
* Clean and reset the table quickly for the next customers.
CLEANING
* Cleaning must be carried out on a daily basis, and all cleaning schedules and opening or closing procedures must be strictly adhered to.
* Ensure that you maintain the cleanliness and appearance of your uniform at all times.
OTHER DUTIES
* Act with appropriate level of urgency during busy services
* Inform the Manager of any complaints
* Inform the Manager of any drunk or suspicious customers in the Restaurant.
* Clean up any spillages or breakages promptly and inform the Manager.
* Stock up, clean and tidy all service areas.
* Ensure that you have excellent personal hygiene standards.
* Arrive promptly for your shift.
* To undertake other duties as required
CASH HANDLING
* You are responsible for all monies that you take on your shift.
* Credit card vouchers and any other vouchers must all be treated as if they were cash.
LEGAL KNOWLEDGE
* Understand and follow appropriate sections of the Health and Safety at Work Act
1974.
* Understand and follow COSHH regulations.
* Understand and follow appropriate sections of the Food Safety Regulations.
* Understand and follow appropriate sections of Licensing Law regarding the sale and service of alcohol..
TELEPHONE DUTIES
* Answer the phone within 3 rings if you can.
* "Hello, Ed’s Diner, name speaking, how may I help you?"
* Deal with any enquiries politely.
* If you take calls for a Manager, ask who is calling.
* Do not give out confidential
* Acknowledge customers at the door correctly.
* Always seat the customers as soon as possible at the most appropriate table.
* Provide customers with the menu and explain.
* Offer drinks straight away.
* Deal pleasantly with general enquiries.
* Inform the Duty Manager of any visitors for business; offer an appropriate table for them to wait at.
GUEST CARE
* Regularly circulate your section, checking on customers.
* Address customers with only a little time, on suitable dishes.
* Assist all customers with an explanation of the menu.
* Advise customers with specific dietary needs or preferences on suitable dishes.
* Welcome regular customers and try to encourage their return, if appropriate address them by their name
* Help customers with children by giving high chairs.
* Try to keep them entertained.
* Help any disabled customers by giving a table with plenty of space.
* Give a pleasant farewell to customers, and always thank them for any gratuity given.
SERVICE
* Approach the table and take their order as soon as they are ready.
* Take orders accurately and repeat them back to the guest.
* Use you menu knowledge to suggest extra items that may compliment the order.
* Understand what dishes some side orders compliment.
* Ensure that you present and explain Ed’s Club sign up slips/cards
* Always check food quality before service.
* Food should always be served within 10 minutes of ordering.
* Always check back twice.
* Place the bill on the table promptly on the table as soon as the customer has finished.
* Bid farewell to your customers.
* Clean and reset the table quickly for the next customers.
CLEANING
* Cleaning must be carried out on a daily basis, and all cleaning schedules and opening or closing procedures must be strictly adhered to.
* Ensure that you maintain the cleanliness and appearance of your uniform at all times.
OTHER DUTIES
* Act with appropriate level of urgency during busy services
* Inform the Manager of any complaints
* Inform the Manager of any drunk or suspicious customers in the Restaurant.
* Clean up any spillages or breakages promptly and inform the Manager.
* Stock up, clean and tidy all service areas.
* Ensure that you have excellent personal hygiene standards.
* Arrive promptly for your shift.
* To undertake other duties as required
CASH HANDLING
* You are responsible for all monies that you take on your shift.
* Credit card vouchers and any other vouchers must all be treated as if they were cash.
LEGAL KNOWLEDGE
* Understand and follow appropriate sections of the Health and Safety at Work Act
1974.
* Understand and follow COSHH regulations.
* Understand and follow appropriate sections of the Food Safety Regulations.
* Understand and follow appropriate sections of Licensing Law regarding the sale and service of alcohol..
TELEPHONE DUTIES
* Answer the phone within 3 rings if you can.
* "Hello, Ed’s Diner, name speaking, how may I help you?"
* Deal with any enquiries politely.
* If you take calls for a Manager, ask who is calling.
* Do not give out confidential
GREETING CUSTOMERS
* Acknowledge customers at the door correctly.
* Always seat the customers as soon as possible at the most appropriate table.
* Provide customers with the menu and explain.
* Offer drinks straight away.
* Deal pleasantly with general enquiries.
* Inform the Duty Manager of any visitors for business; offer an appropriate table for them to wait at.
GUEST CARE
* Regularly circulate your section, checking on customers.
* Address customers with only a little time, on suitable dishes.
* Assist all customers with an explanation of the menu.
* Advise customers with specific dietary needs or preferences on suitable dishes.
* Welcome regular customers and try to encourage their return, if appropriate address them by their name
* Help customers with children by giving high chairs.
* Try to keep them entertained.
* Help any disabled customers by giving a table with plenty of space.
* Give a pleasant farewell to customers, and always thank them for any gratuity given.
SERVICE
* Approach the table and take their order as soon as they are ready.
* Take orders accurately and repeat them back to the guest.
* Use you menu knowledge to suggest extra items that may compliment the order.
* Understand what dishes some side orders compliment.
* Ensure that you present and explain Ed’s Club sign up slips/cards
* Always check food quality before service.
* Food should always be served within 10 minutes of ordering.
* Always check back twice.
* Place the bill on the table promptly on the table as soon as the customer has finished.
* Bid farewell to your customers.
* Clean and reset the table quickly for the next customers.
CLEANING
* Cleaning must be carried out on a daily basis, and all cleaning schedules and opening or closing procedures must be strictly adhered to.
* Ensure that you maintain the cleanliness and appearance of your uniform at all times.
OTHER DUTIES
* Act with appropriate level of urgency during busy services
* Inform the Manager of any complaints
* Inform the Manager of any drunk or suspicious customers in the Restaurant.
* Clean up any spillages or breakages promptly and inform the Manager.
* Stock up, clean and tidy all service areas.
* Ensure that you have excellent personal hygiene standards.
* Arrive promptly for your shift.
* To undertake other duties as required
CASH HANDLING
* You are responsible for all monies that you take on your shift.
* Credit card vouchers and any other vouchers must all be treated as if they were cash.
LEGAL KNOWLEDGE
* Understand and follow appropriate sections of the Health and Safety at Work Act
1974.
* Understand and follow COSHH regulations.
* Understand and follow appropriate sections of the Food Safety Regulations.
* Understand and follow appropriate sections of Licensing Law regarding the sale and service of alcohol..
TELEPHONE DUTIES
* Answer the phone within 3 rings if you can.
* "Hello, Ed’s Diner, name speaking, how may I help you?"
* Deal with any enquiries politely.
* If you take calls for a Manager, ask who is calling.
* Do not give out confidential
* Acknowledge customers at the door correctly.
* Always seat the customers as soon as possible at the most appropriate table.
* Provide customers with the menu and explain.
* Offer drinks straight away.
* Deal pleasantly with general enquiries.
* Inform the Duty Manager of any visitors for business; offer an appropriate table for them to wait at.
GUEST CARE
* Regularly circulate your section, checking on customers.
* Address customers with only a little time, on suitable dishes.
* Assist all customers with an explanation of the menu.
* Advise customers with specific dietary needs or preferences on suitable dishes.
* Welcome regular customers and try to encourage their return, if appropriate address them by their name
* Help customers with children by giving high chairs.
* Try to keep them entertained.
* Help any disabled customers by giving a table with plenty of space.
* Give a pleasant farewell to customers, and always thank them for any gratuity given.
SERVICE
* Approach the table and take their order as soon as they are ready.
* Take orders accurately and repeat them back to the guest.
* Use you menu knowledge to suggest extra items that may compliment the order.
* Understand what dishes some side orders compliment.
* Ensure that you present and explain Ed’s Club sign up slips/cards
* Always check food quality before service.
* Food should always be served within 10 minutes of ordering.
* Always check back twice.
* Place the bill on the table promptly on the table as soon as the customer has finished.
* Bid farewell to your customers.
* Clean and reset the table quickly for the next customers.
CLEANING
* Cleaning must be carried out on a daily basis, and all cleaning schedules and opening or closing procedures must be strictly adhered to.
* Ensure that you maintain the cleanliness and appearance of your uniform at all times.
OTHER DUTIES
* Act with appropriate level of urgency during busy services
* Inform the Manager of any complaints
* Inform the Manager of any drunk or suspicious customers in the Restaurant.
* Clean up any spillages or breakages promptly and inform the Manager.
* Stock up, clean and tidy all service areas.
* Ensure that you have excellent personal hygiene standards.
* Arrive promptly for your shift.
* To undertake other duties as required
CASH HANDLING
* You are responsible for all monies that you take on your shift.
* Credit card vouchers and any other vouchers must all be treated as if they were cash.
LEGAL KNOWLEDGE
* Understand and follow appropriate sections of the Health and Safety at Work Act
1974.
* Understand and follow COSHH regulations.
* Understand and follow appropriate sections of the Food Safety Regulations.
* Understand and follow appropriate sections of Licensing Law regarding the sale and service of alcohol..
TELEPHONE DUTIES
* Answer the phone within 3 rings if you can.
* "Hello, Ed’s Diner, name speaking, how may I help you?"
* Deal with any enquiries politely.
* If you take calls for a Manager, ask who is calling.
* Do not give out confidential
Details
| Salary | Minimum Wage Plus Tips |
| Schedule | Part Time |
| Location | The Harlequin, Watford WD17 2TL, UK |
| Category | Fast Casual |
| Cuisine | American |
Skills
Catering Service
Basic Beers/Spirits Knowledge
Casual Dining Experience
Fluent in English
By applying you confirm you have these skills.
Ed's Easy Diner - Watford
American
| Salary |
Minimum Wage Plus Tips |
| Schedule | Part Time |
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The Harlequin, Watford WD17 2TL, UK