About Us

We strive to celebrate & champion women to inspire change, and to create spaces and a sense of community in which they can thrive. The AllBright is the connective thread between passion and drive, celebrating women of all ages and stages.

Our members’ clubs are designed by and for women. They are elegant spaces offering a home away from home to put the work in, network, unwind and be inspired. From the art that adorns the walls to the food on the menu, we are championing and supporting women and female-led suppliers and creators.

To find out more, visit www.allbrightcollective.com

What makes an AllBright employee?

If you want to join us on our journey, we want to hear from you! 

We are always on the lookout for candidates to possess the following 3 attributes:

• Execution – we look for individuals who can execute tasks and deliver results under pressure.
• Flare – we encourage our teams to work creatively, think outside the box and work with resilience (and pizzazz).
• Global Sisterhood – whether you are male or female it is important that you are 110% committed to our mission to create the global sisterhood and empowering women, which means understanding our members and working collaboratively to achieve this.

The AllBright is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Our club is based around our members and how we create opportunities for working women, programming events, provide digital content and above all a community of like-minded women.

Working in our club you are at the forefront of providing our members with an exceptional customer experience (not just customer service!). We go one step further than 5* service, we aim for 6* service.

Our talented team are always keen to share their knowledge and expertise. We run regular menu tastings and training sessions on tasting notes for our front of house team so they can sample the deliciousness of what they will be creating and serving for our members.

Job Purpose

To deliver exceptional service and supervision of the F&B operation across The AllBright Club(s), ensuring that the entire service team are sufficiently trained and operating in line with company SOPs and standards.

Outline of Key Responsibilities

• Guest and member wellbeing and satisfaction - ensuring and maintaining the best possible guest experience
• Promote AllBright to all guests and ensure that all team members are upselling club facilities and offers
• Opening and closing the building, using checklists provided
• Deputise in the absence of line management
• Ensure that all events and private hire are planned and executed smoothly
• Updating check lists and opening and closing duties to ensure the well-being and safety of all staff, customers, members and guests
• Managing the staff, making sure they are all upholding company standards and policies
• Keeping track of staff shifts, lateness and correct clocking in and out of hours
• Coordinate communication between front of the house and back of the house staff
• Maintaining cleaning standards with sub-contractor and AllBright team throughout the building
• Noting any maintenance issues and informing the correct maintenance team - following up that all maintenance has been completed to a good standard
• Daily checks of stock par levels, menus, event sheets and special requests
• Monitor compliance with safety and hygiene regulations, troubleshoot emergencies
• Ensure team members comply with club security, fire regulations and all health and safety regulations
• Ensure all team members follow correct processes for allergen handling  
• Ensure the team are up to date with mandatory training, food safety, fire safety and H&S
• Perform the weekly fire test
• Ensure that all team members have a current knowledge of club products, services, facilities, events, pricing and policies and knowledge of local area and events.
• Monitor and maintain standards of presentation of all staff
• Any reasonable request from your duty manager, general manager and operations manager to ensure the smooth and safe running of the club
• Maintain areas of mezzanine and fire stairway ensuring neat and tidy at all times, ensuring health and safety are adhered

 Member Responsibilities

• Ensure that the service team are aware of repeat guests and other VIPs
• Train the wait team to welcome Members, their guests and visitors into the F&B areas, ensuring that all members receive exceptional service and attention to detail
• Build one to one relationship and understanding of our members to allow the delivery of intuitive service and use knowledge of the membership to promote specific member events in a targeted manner
• Actively promote and cross sell all membership, events, external events at AllBright and capture information for all potential sales leads and pass to the appropriate department
• Ensure a comprehensive knowledge of activity within the club on any given day and week, including Member events, private events and other business activities
• Demonstrate a sound understanding of the rules of membership and ensure that any breaches are dealt with directly or escalated to either the membership team or the Club Management team as appropriate

• Champion Service Excellence throughout the Club, overseeing service training and leading by example to set the tone of service.
• Service training to include upselling techniques
• Act as a role model to all team members, supporting, motivating and encouraging good staff relations by promoting a positive culture throughout the department and by fostering a strong team ethic through formal and informal channels of communication
• Maintain a high level of professionalism in dealing with customers, face to face and on the phone. 
• Take calculated risks in conflict management
• Create strong working relationships with colleagues and guests
• To promptly report any customer complaints to the Manager on duty

• Assist with weekly stock counts when required
• Placing orders of milks, coffees, teas

• Assist with weekly stock counts when required
• Placing orders of cleaning products and chemicals for FOH and kitchen department

 Essential Person Specification

• 2 years’ experience in a multi-faceted operation, spanning events, restaurant bookings, private dinners and wet service.
• 2 years’ experience in banqueting and event operations
• Prior and demonstrable service leadership experience in hospitality and team training.
• Understanding of private membership clubs

 AllBright Benefits

This job description reflects the present requirements of the post and should not be seen as an exhaustive list of responsibilities. Duties and responsibilities may develop and change in consultation with line management.

About Us

We strive to celebrate & champion women to inspire change, and to create spaces and a sense of community in which they can thrive. The AllBright is the connective thread between passion and drive, celebrating women of all ages and stages.

Our members’ clubs are designed by and for women. They are elegant spaces offering a home away from home to put the work in, network, unwind and be inspired. From the art that adorns the walls to the food on the menu, we are championing and supporting women and female-led suppliers and creators.

To find out more, visit www.allbrightcollective.com

What makes an AllBright employee?

If you want to join us on our journey, we want to hear from you! 

We are always on the lookout for candidates to possess the following 3 attributes:

• Execution – we look for individuals who can execute tasks and deliver results under pressure.
• Flare – we encourage our teams to work creatively, think outside the box and work with resilience (and pizzazz).
• Global Sisterhood – whether you are male or female it is important that you are 110% committed to our mission to create the global sisterhood and empowering women, which means understanding our members and working collaboratively to achieve this.

The AllBright is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Our club is based around our members and how we create opportunities for working women, programming events, provide digital content and above all a community of like-minded women.

Working in our club you are at the forefront of providing our members with an exceptional customer experience (not just customer service!). We go one step further than 5* service, we aim for 6* service.

Our talented team are always keen to share their knowledge and expertise. We run regular menu tastings and training sessions on tasting notes for our front of house team so they can sample the deliciousness of what they will be creating and serving for our members.

Job Purpose

To deliver exceptional service and supervision of the F&B operation across The AllBright Club(s), ensuring that the entire service team are sufficiently trained and operating in line with company SOPs and standards.

Outline of Key Responsibilities

• Guest and member wellbeing and satisfaction - ensuring and maintaining the best possible guest experience
• Promote AllBright to all guests and ensure that all team members are upselling club facilities and offers
• Opening and closing the building, using checklists provided
• Deputise in the absence of line management
• Ensure that all events and private hire are planned and executed smoothly
• Updating check lists and opening and closing duties to ensure the well-being and safety of all staff, customers, members and guests
• Managing the staff, making sure they are all upholding company standards and policies
• Keeping track of staff shifts, lateness and correct clocking in and out of hours
• Coordinate communication between front of the house and back of the house staff
• Maintaining cleaning standards with sub-contractor and AllBright team throughout the building
• Noting any maintenance issues and informing the correct maintenance team - following up that all maintenance has been completed to a good standard
• Daily checks of stock par levels, menus, event sheets and special requests
• Monitor compliance with safety and hygiene regulations, troubleshoot emergencies
• Ensure team members comply with club security, fire regulations and all health and safety regulations
• Ensure all team members follow correct processes for allergen handling  
• Ensure the team are up to date with mandatory training, food safety, fire safety and H&S
• Perform the weekly fire test
• Ensure that all team members have a current knowledge of club products, services, facilities, events, pricing and policies and knowledge of local area and events.
• Monitor and maintain standards of presentation of all staff
• Any reasonable request from your duty manager, general manager and operations manager to ensure the smooth and safe running of the club
• Maintain areas of mezzanine and fire stairway ensuring neat and tidy at all times, ensuring health and safety are adhered

 Member Responsibilities

• Ensure that the service team are aware of repeat guests and other VIPs
• Train the wait team to welcome Members, their guests and visitors into the F&B areas, ensuring that all members receive exceptional service and attention to detail
• Build one to one relationship and understanding of our members to allow the delivery of intuitive service and use knowledge of the membership to promote specific member events in a targeted manner
• Actively promote and cross sell all membership, events, external events at AllBright and capture information for all potential sales leads and pass to the appropriate department
• Ensure a comprehensive knowledge of activity within the club on any given day and week, including Member events, private events and other business activities
• Demonstrate a sound understanding of the rules of membership and ensure that any breaches are dealt with directly or escalated to either the membership team or the Club Management team as appropriate

• Champion Service Excellence throughout the Club, overseeing service training and leading by example to set the tone of service.
• Service training to include upselling techniques
• Act as a role model to all team members, supporting, motivating and encouraging good staff relations by promoting a positive culture throughout the department and by fostering a strong team ethic through formal and informal channels of communication
• Maintain a high level of professionalism in dealing with customers, face to face and on the phone. 
• Take calculated risks in conflict management
• Create strong working relationships with colleagues and guests
• To promptly report any customer complaints to the Manager on duty

• Assist with weekly stock counts when required
• Placing orders of milks, coffees, teas

• Assist with weekly stock counts when required
• Placing orders of cleaning products and chemicals for FOH and kitchen department

 Essential Person Specification

• 2 years’ experience in a multi-faceted operation, spanning events, restaurant bookings, private dinners and wet service.
• 2 years’ experience in banqueting and event operations
• Prior and demonstrable service leadership experience in hospitality and team training.
• Understanding of private membership clubs

 AllBright Benefits

This job description reflects the present requirements of the post and should not be seen as an exhaustive list of responsibilities. Duties and responsibilities may develop and change in consultation with line management.