Assistant Manager – The Brackenrigg Inn | by Another Place, The Lake

Local food and drink, contemporary en-suite rooms, roaring fires and lively conversation await for guests, locals and walkers in our relaxed and inviting Cumbrian pub.

Acquired by Another Place hotel collection, and an extension to the experience at Another Place, The Lake, The Brackenrigg Inn captures the ethos from The Lake hotel and extends it to a vibrant and inviting pub with rooms - where warm hospitality and contemporary comfort combine with views over Ullswater and the fells.

At Another Place, we don't just provide a place for our guests to rest their heads - we create memorable experiences that they'll remember for a lifetime. For our guests, how their stay makes them feel is crucial; cared about, looked after, welcome. It’s the heart and soul of our active relaxation concept, made possible by the people on our team.

With a team that values connection, flexibility, variety, and challenge, we're all about making a meaningful impact on our guest’s holiday and know what it means to go above and beyond for our team and guests.

Our Assistant Manager role:

We’re looking for an Assistant Manager to help lead and support the day-to-day operations at The Brackenrigg Inn. Reporting to our Manager, you’ll use your strong leadership skills and industry experience to drive standards, support the team, and bring our ‘relaxed professionalism’ culture to life every day.

You’ll also deliver an exceptional dining experience, working closely with our Head Chef to showcase our passion for locally sourced food in our stunning lakeside setting.

Our commitment to our team is reflected in our exceptional working environment - one that promotes work-life balance, professional development, and plenty of opportunities for growth. As a member of our team, you’ll champion the Lake District and Cumbrian cuisine, and be part of a community that demonstrates excellence, innovation, and kindness in everything we do.

As our Assistant Manager you’ll be:

• Working to exceed guest expectations by managing the Inn in a relaxed but professional manner. 
• Managing the financial performance of the Inn alongside our Manager.
• Ensuring all revenue, payroll and overheads budgets are met.
• Part of a team with a hands-on approach to your shift and supporting on the floor.
• Working with the senior management team to develop and evolve the Inn, taking an active role in identifying new trends and opportunities
• Supporting our manager with rotas and identifying opportunities for team utilisation.
• Liaising with the pub manager to successfully deliver the service.
• Ensuring check in/check outs are completed to company standard.
• Supporting Housekeeping to help drive standards.
• Learning all systems required to carry out duties.
• Overseeing billing with a personal, grounded touch.
• Ensuring all complaints and feedback are managed to company standard and lending a sympathetic ear to any complaints received.
• Managing the ongoing training, development and performance of our Inn team and promoting a culture of continual professional development.
• Overseeing all ordering and deliveries to ensure good stock control and minimal wastage.
• Ensuring a safe environment for both staff and guests and adhering to the company’s health and safety policy and procedures.

The skills you’ll be sharing with us:

• Proven supervisory experience within a similar setting
• Previous experience of managing a team
• A good working knowledge of customer care and complaint handling
• A minimum of Grade C (or above) in GCSE Maths and English
• Strong attention to detail with the ability to maintain accurate records
• Experience using Microsoft Word and Excel
• A First Aid qualification
• A Health and Safety qualification
• A Food Hygiene certificate
• Computer literate with excellent written and verbal communication skills
• Ability to work effectively in a fast-paced environment
• Excellent multi-tasking skills, able to manage multiple responsibilities efficiently
• Strong leadership skills, capable of guiding and motivating a team effectively
• Experienced in cash handling, ensuring accuracy in all transactions
• Skilled in budgetary and costing processes, with attention to financial efficiency
• A responsible and reliable nature
• Confident in communication and decision-making
• A genuine care for our team and our wider environment

 What we can offer in return:

• A relaxed, professional place to work in a beautiful location – right on the shores of Ullswater
• Excellent career prospects in an ever-expanding organisation
• Special rates for you and your friends & family to stay at Another Place and Watergate Bay Hotel
• Team discounts on treatments in Swim Club
• Discounts for you and your friends & family to eat at our restaurants: at Rampsbeck, Living Space, Glasshouse and The Brackenrigg
• Team social events throughout the year
• Team assistance scheme – a dedicated helpline for support & advice on topics from mental health through to managing your finances

From discounted stays to training and development opportunities, we're all about helping our team achieve their personal and professional goals. Located in the Lake District National Park, you'll never be short on inspiration.

If you would love to join us as our Bar and Waiting Assistant, apply now and be part of our journey at The Brackenrigg Inn, a wonderful place to work. 

Assistant Manager – The Brackenrigg Inn | by Another Place, The Lake

Local food and drink, contemporary en-suite rooms, roaring fires and lively conversation await for guests, locals and walkers in our relaxed and inviting Cumbrian pub.

Acquired by Another Place hotel collection, and an extension to the experience at Another Place, The Lake, The Brackenrigg Inn captures the ethos from The Lake hotel and extends it to a vibrant and inviting pub with rooms - where warm hospitality and contemporary comfort combine with views over Ullswater and the fells.

At Another Place, we don't just provide a place for our guests to rest their heads - we create memorable experiences that they'll remember for a lifetime. For our guests, how their stay makes them feel is crucial; cared about, looked after, welcome. It’s the heart and soul of our active relaxation concept, made possible by the people on our team.

With a team that values connection, flexibility, variety, and challenge, we're all about making a meaningful impact on our guest’s holiday and know what it means to go above and beyond for our team and guests.

Our Assistant Manager role:

We’re looking for an Assistant Manager to help lead and support the day-to-day operations at The Brackenrigg Inn. Reporting to our Manager, you’ll use your strong leadership skills and industry experience to drive standards, support the team, and bring our ‘relaxed professionalism’ culture to life every day.

You’ll also deliver an exceptional dining experience, working closely with our Head Chef to showcase our passion for locally sourced food in our stunning lakeside setting.

Our commitment to our team is reflected in our exceptional working environment - one that promotes work-life balance, professional development, and plenty of opportunities for growth. As a member of our team, you’ll champion the Lake District and Cumbrian cuisine, and be part of a community that demonstrates excellence, innovation, and kindness in everything we do.

As our Assistant Manager you’ll be:

• Working to exceed guest expectations by managing the Inn in a relaxed but professional manner. 
• Managing the financial performance of the Inn alongside our Manager.
• Ensuring all revenue, payroll and overheads budgets are met.
• Part of a team with a hands-on approach to your shift and supporting on the floor.
• Working with the senior management team to develop and evolve the Inn, taking an active role in identifying new trends and opportunities
• Supporting our manager with rotas and identifying opportunities for team utilisation.
• Liaising with the pub manager to successfully deliver the service.
• Ensuring check in/check outs are completed to company standard.
• Supporting Housekeeping to help drive standards.
• Learning all systems required to carry out duties.
• Overseeing billing with a personal, grounded touch.
• Ensuring all complaints and feedback are managed to company standard and lending a sympathetic ear to any complaints received.
• Managing the ongoing training, development and performance of our Inn team and promoting a culture of continual professional development.
• Overseeing all ordering and deliveries to ensure good stock control and minimal wastage.
• Ensuring a safe environment for both staff and guests and adhering to the company’s health and safety policy and procedures.

The skills you’ll be sharing with us:

• Proven supervisory experience within a similar setting
• Previous experience of managing a team
• A good working knowledge of customer care and complaint handling
• A minimum of Grade C (or above) in GCSE Maths and English
• Strong attention to detail with the ability to maintain accurate records
• Experience using Microsoft Word and Excel
• A First Aid qualification
• A Health and Safety qualification
• A Food Hygiene certificate
• Computer literate with excellent written and verbal communication skills
• Ability to work effectively in a fast-paced environment
• Excellent multi-tasking skills, able to manage multiple responsibilities efficiently
• Strong leadership skills, capable of guiding and motivating a team effectively
• Experienced in cash handling, ensuring accuracy in all transactions
• Skilled in budgetary and costing processes, with attention to financial efficiency
• A responsible and reliable nature
• Confident in communication and decision-making
• A genuine care for our team and our wider environment

 What we can offer in return:

• A relaxed, professional place to work in a beautiful location – right on the shores of Ullswater
• Excellent career prospects in an ever-expanding organisation
• Special rates for you and your friends & family to stay at Another Place and Watergate Bay Hotel
• Team discounts on treatments in Swim Club
• Discounts for you and your friends & family to eat at our restaurants: at Rampsbeck, Living Space, Glasshouse and The Brackenrigg
• Team social events throughout the year
• Team assistance scheme – a dedicated helpline for support & advice on topics from mental health through to managing your finances

From discounted stays to training and development opportunities, we're all about helping our team achieve their personal and professional goals. Located in the Lake District National Park, you'll never be short on inspiration.

If you would love to join us as our Bar and Waiting Assistant, apply now and be part of our journey at The Brackenrigg Inn, a wonderful place to work.