Be part of our guest experience as sales & events administrator at Another Place, The Machrie

Are you a natural relationship builder with a knack for converting potential into reality? Do you thrive on the excitement of securing bookings and then seeing those plans grow into unforgettable experiences? Do you want to be part of a growing lifestyle brand? If you're ready to ignite your sales and events career and truly make your mark in hospitality, then Another Place is calling.

We're not just a hotel group; we're a collection of extraordinary destinations where guests come to truly live in the moment, recharge, and create lasting memories. From the serene shores of Ullswater in the Lake District to the wild beauty of Islay's Machrie, we believe in experiences that are as inspiring as our surroundings. We're on a mission to shake up traditional hotel activities, and that's where you, our future sales & events administrator, come in for Another Place, The Machrie.

Job description

This isn't just an admin role; it's a dynamic position where your primary focus will be on converting enquiries into confirmed bookings for our diverse calendar of corporate, golf tour operator (GTO), and tour operators (TO) and well as events at the hotel. You'll then manage the administrative process to ensure these sold experiences are delivered flawlessly, creating exceptional experiences for our guests.

What you'll do

This role places you at the very core of our sales and events engine, where your efforts directly contribute to our success. Your days will be dynamic and rewarding

• Drive sales & conversions: Your main goal will be to convert enquiries from corporate clients, golf tour operators (GTOs), and tour operators (TOs) into confirmed bookings. This is where your sales flair truly shines!
• Contract management: Efficiently prepare, send, and meticulously record all corporate, GTO, and TO contracts, ensuring every booking is professionally secured.
• Prompt & professional communication: Be the first point of contact for all event-related and corporate enquiries, managing a shared inbox and responding swiftly and engagingly by phone and email.
• Event coordination & delivery: Play a key role in the coordination and seamless delivery of a wide range of hotel and golf course events, including weddings, corporate functions, tournaments, and private parties, ensuring what's sold is delivered.
• Exceptional customer service: Provide outstanding service to clients before, during, and after events to foster strong relationships, nurture leads, and encourage crucial repeat business.
• Client liaison: Work closely with clients to gather all event requirements, update booking details, and ensure clear, smooth communication throughout the planning process, from initial sale to execution.
• Cross-departmental collaboration: Coordinate effectively with internal departments (kitchen, housekeeping, front desk, food and beverage, golf operations) to guarantee flawless event execution.
• Documentation & scheduling: Meticulously prepare and maintain all event documentation, including function sheets and event schedules, ensuring accuracy post-booking.
• System management: Keep our events calendar and booking system accurate and up-to-date, reflecting all confirmed sales.
• Financial processing: Handle invoices, deposits, and event-related financial records, ensuring accurate billing at all times for sold events.
• Supplier management: Liaise with external suppliers and make appropriate bookings to support event requirements.
• On-site support: Provide on-site coordination during events when required, ensuring smooth execution aligned with client and guest expectations.
• Post-event analysis: Compile post-event feedback and performance reports to drive continuous improvement in our service and offerings, informing future sales strategies.
• Administrative assistance: Support general administration across our Another Place sites as instructed by the General Manager.
• Travel to The Machrie: Be available to visit The Machrie in Islay up to six times per year, for a maximum of five days per visit, to support sales and events there.

What you bring

We're seeking someone who doesn't just do the job, but lives and breathes a modern hospitality, excels at organisation and sales, and champions the Another Place brand. If you have a proven track record in sales conversion, coupled with unrivalled attention to detail, exceptional organisational prowess, and a creative mind with a finger firmly on the cultural pulse, you'll thrive here.

• Sales acumen: Demonstrated success in converting enquiries into confirmed bookings, particularly within events or corporate groups.
• Experience: Proven work experience within an events and sales environment, with a strong background in hospitality.
• Creativity: A truly creative mind with a keen awareness of cultural trends, influencing event offerings.
• Communication: Excellent communication, negotiation, and problem-solving skills – crucial for closing deals and managing expectations.
• Time management: Strong ability to manage your time effectively and prioritise tasks, especially under pressure to meet sales targets.
• Attention to detail: A high level of meticulousness in all aspects of your work, from contracts to event execution.
• Initiative: The ability to work independently, take ownership of your tasks, and proactively identify sales opportunities.
• IT & admin skills: Strong administrative and IT proficiency, including an understanding of accounting and billing processes.
• Modern hospitality ethos: A genuine belief in modern hospitality and the power of original events to drive sales.
• Team spirit: You understand the immense importance of building strong relationships with your teams, partners, suppliers, and most importantly, our guests.
• Passion: A love for what you do and an enthusiasm that inspires those around you.

What we offer

Working with us isn't just a career step; it's an invitation to be part of something truly special. We offer a relaxed, professional, and incredibly supportive environment where your personal and professional growth is genuinely important to us.

• Inspiring workplace: A relaxed, professional place to work in truly beautiful lakeside, mountainous, or coastal locations.
• Career growth: Excellent career prospects within our expanding organisation, with opportunities to develop your sales and event management skills.
• Wellness benefits: Team discounts on treatments in Swim Club.
• Social events: Engaging team social events throughout the year.
• Dedicated support: Access to our team assistance scheme – a confidential helpline for support and advice on topics ranging from mental health to financial management.
• Exclusive hotel stays: Special rates for you, your friends, and family to stay at all Another Place hotels and Watergate Bay Hotel.
• Dining discounts: Discounts for you, your friends, and family to eat at our restaurants.

General

• Full-time permanent position. 40 hours a week
• Working hours - Monday to Friday, 9am to 5.30pm with a degree of flexibility
• Some weekend working required
• £25,480pa
• Predominantly office-based working hours
• Our central office is at The Hangar, Aerohub Business Park, St Mawgan, Newquay, TR8 4RZ. This role can be based at our central office or at either of our Another Place hotels, The Lake on Ullswater and The Machrie on Islay.
• 28 days holiday and company benefits including discounted stays and restaurant options

We're all about empowering our team to achieve their goals. If you're ready to combine your sales prowess with a passion for creating memorable experiences, then don't wait! Apply now and join us in shaping the future of extraordinary hospitality.

Be part of our guest experience as sales & events administrator at Another Place, The Machrie

Are you a natural relationship builder with a knack for converting potential into reality? Do you thrive on the excitement of securing bookings and then seeing those plans grow into unforgettable experiences? Do you want to be part of a growing lifestyle brand? If you're ready to ignite your sales and events career and truly make your mark in hospitality, then Another Place is calling.

We're not just a hotel group; we're a collection of extraordinary destinations where guests come to truly live in the moment, recharge, and create lasting memories. From the serene shores of Ullswater in the Lake District to the wild beauty of Islay's Machrie, we believe in experiences that are as inspiring as our surroundings. We're on a mission to shake up traditional hotel activities, and that's where you, our future sales & events administrator, come in for Another Place, The Machrie.

Job description

This isn't just an admin role; it's a dynamic position where your primary focus will be on converting enquiries into confirmed bookings for our diverse calendar of corporate, golf tour operator (GTO), and tour operators (TO) and well as events at the hotel. You'll then manage the administrative process to ensure these sold experiences are delivered flawlessly, creating exceptional experiences for our guests.

What you'll do

This role places you at the very core of our sales and events engine, where your efforts directly contribute to our success. Your days will be dynamic and rewarding

• Drive sales & conversions: Your main goal will be to convert enquiries from corporate clients, golf tour operators (GTOs), and tour operators (TOs) into confirmed bookings. This is where your sales flair truly shines!
• Contract management: Efficiently prepare, send, and meticulously record all corporate, GTO, and TO contracts, ensuring every booking is professionally secured.
• Prompt & professional communication: Be the first point of contact for all event-related and corporate enquiries, managing a shared inbox and responding swiftly and engagingly by phone and email.
• Event coordination & delivery: Play a key role in the coordination and seamless delivery of a wide range of hotel and golf course events, including weddings, corporate functions, tournaments, and private parties, ensuring what's sold is delivered.
• Exceptional customer service: Provide outstanding service to clients before, during, and after events to foster strong relationships, nurture leads, and encourage crucial repeat business.
• Client liaison: Work closely with clients to gather all event requirements, update booking details, and ensure clear, smooth communication throughout the planning process, from initial sale to execution.
• Cross-departmental collaboration: Coordinate effectively with internal departments (kitchen, housekeeping, front desk, food and beverage, golf operations) to guarantee flawless event execution.
• Documentation & scheduling: Meticulously prepare and maintain all event documentation, including function sheets and event schedules, ensuring accuracy post-booking.
• System management: Keep our events calendar and booking system accurate and up-to-date, reflecting all confirmed sales.
• Financial processing: Handle invoices, deposits, and event-related financial records, ensuring accurate billing at all times for sold events.
• Supplier management: Liaise with external suppliers and make appropriate bookings to support event requirements.
• On-site support: Provide on-site coordination during events when required, ensuring smooth execution aligned with client and guest expectations.
• Post-event analysis: Compile post-event feedback and performance reports to drive continuous improvement in our service and offerings, informing future sales strategies.
• Administrative assistance: Support general administration across our Another Place sites as instructed by the General Manager.
• Travel to The Machrie: Be available to visit The Machrie in Islay up to six times per year, for a maximum of five days per visit, to support sales and events there.

What you bring

We're seeking someone who doesn't just do the job, but lives and breathes a modern hospitality, excels at organisation and sales, and champions the Another Place brand. If you have a proven track record in sales conversion, coupled with unrivalled attention to detail, exceptional organisational prowess, and a creative mind with a finger firmly on the cultural pulse, you'll thrive here.

• Sales acumen: Demonstrated success in converting enquiries into confirmed bookings, particularly within events or corporate groups.
• Experience: Proven work experience within an events and sales environment, with a strong background in hospitality.
• Creativity: A truly creative mind with a keen awareness of cultural trends, influencing event offerings.
• Communication: Excellent communication, negotiation, and problem-solving skills – crucial for closing deals and managing expectations.
• Time management: Strong ability to manage your time effectively and prioritise tasks, especially under pressure to meet sales targets.
• Attention to detail: A high level of meticulousness in all aspects of your work, from contracts to event execution.
• Initiative: The ability to work independently, take ownership of your tasks, and proactively identify sales opportunities.
• IT & admin skills: Strong administrative and IT proficiency, including an understanding of accounting and billing processes.
• Modern hospitality ethos: A genuine belief in modern hospitality and the power of original events to drive sales.
• Team spirit: You understand the immense importance of building strong relationships with your teams, partners, suppliers, and most importantly, our guests.
• Passion: A love for what you do and an enthusiasm that inspires those around you.

What we offer

Working with us isn't just a career step; it's an invitation to be part of something truly special. We offer a relaxed, professional, and incredibly supportive environment where your personal and professional growth is genuinely important to us.

• Inspiring workplace: A relaxed, professional place to work in truly beautiful lakeside, mountainous, or coastal locations.
• Career growth: Excellent career prospects within our expanding organisation, with opportunities to develop your sales and event management skills.
• Wellness benefits: Team discounts on treatments in Swim Club.
• Social events: Engaging team social events throughout the year.
• Dedicated support: Access to our team assistance scheme – a confidential helpline for support and advice on topics ranging from mental health to financial management.
• Exclusive hotel stays: Special rates for you, your friends, and family to stay at all Another Place hotels and Watergate Bay Hotel.
• Dining discounts: Discounts for you, your friends, and family to eat at our restaurants.

General

• Full-time permanent position. 40 hours a week
• Working hours - Monday to Friday, 9am to 5.30pm with a degree of flexibility
• Some weekend working required
• £25,480pa
• Predominantly office-based working hours
• Our central office is at The Hangar, Aerohub Business Park, St Mawgan, Newquay, TR8 4RZ. This role can be based at our central office or at either of our Another Place hotels, The Lake on Ullswater and The Machrie on Islay.
• 28 days holiday and company benefits including discounted stays and restaurant options

We're all about empowering our team to achieve their goals. If you're ready to combine your sales prowess with a passion for creating memorable experiences, then don't wait! Apply now and join us in shaping the future of extraordinary hospitality.