The Role...

At The Headland Hotel, we pride ourselves on delivering world-class hospitality and wellness experiences that rejuvenate the body and mind. Our Spa and Aqua Club is a serene and luxurious retreat for hotel guests and exclusive members alike, offering a holistic approach to wellbeing in a 5-star environment. We are currently seeking a passionate and driven Assistant Wellness Manager to join our dedicated team and support the continued excellence of our wellness operations.

Role Summary:
As Assistant Wellness Manager, you will work closely with the Wellness Manager to oversee the day-to-day running of our Spa and Aqua Club. Your role will be vital in ensuring a consistently high-quality guest and member experience, while supporting the team and contributing to the success of the department. You will bring a proactive, hands-on approach and a strong sense of leadership to help maintain smooth operations and team morale.

Key Responsibilities:

• Support in managing the daily operations of the Spa and Aqua Club, ensuring a welcoming and seamless experience for all guests and members.
• Supervise and support the wellness team, helping to lead daily briefings, allocate tasks, and ensure service excellence.
• Assist in recruitment, induction, and ongoing development of team members.
• Write and manage staff rotas to ensure adequate coverage and operational efficiency.
• Conduct regular one-to-one performance check-ins and support team wellbeing.
• Handle guest enquiries, feedback, and complaints with professionalism and empathy, always seeking timely and satisfactory resolutions.
• Monitor health, safety, and cleanliness standards in all wellness areas.
• Maintain effective stock control, ordering supplies and products in a timely manner to ensure availability without overstocking.
• Assist with managing Aqua Club memberships, ensuring all members feel valued and receive personalised attention.
• Act as a key point of contact in the event of an emergency, following all necessary protocols to ensure guest and staff safety.
• Provide administrative support including reporting, scheduling, and supporting promotional activities or wellness events.
• Contribute ideas for improving service delivery and driving departmental revenue.

About You:
We’re looking for a confident and caring individual with a passion for wellness and hospitality. This role is perfect for someone looking to take the next step in their hospitality management career.

Essential Attributes:

• Excellent interpersonal and communication skills.
• Strong leadership qualities with a natural ability to motivate others.
• Organised, detail-oriented, and calm under pressure.
• Able to multitask and adapt in a fast-paced environment.
• A team player with a can-do attitude and a guest-first mindset.
• Flexible to work a variety of shifts including weekends, holidays, and early or late hours.

Desirable (but not essential):

• Experience in a spa, fitness, or hospitality environment.
• Understanding of wellness services and guest expectations in a luxury setting.
• Basic knowledge of spa treatments or wellness industry trends.

Salary and contract...

This is a permanent role for 40 hours over 5 days.

In line with UK Immigration and Employment Law, only applicants eligible to live and work in the UK need apply. Proof of ID will be required in the form of a Passport, National Identity Card or Birth Certificate.

Perks...

As a member of our team you can enjoy the following benefits:

• Complimentary stay after 1 year's service
• 50% off hotel stays
• 40% off spa products
• 25% off spa treatments
• Complimentary meals in each of our restaurants, once a year
• Gym access & weekly swim session
• Special rate for Pride of Britain Hotels
• Discounted surf lessons
• On site parking

As well as regular awards and recognition:

• Bi-Monthly recognition awards
• Annual festive awards event
• Long service awards dinner

The Role...

At The Headland Hotel, we pride ourselves on delivering world-class hospitality and wellness experiences that rejuvenate the body and mind. Our Spa and Aqua Club is a serene and luxurious retreat for hotel guests and exclusive members alike, offering a holistic approach to wellbeing in a 5-star environment. We are currently seeking a passionate and driven Assistant Wellness Manager to join our dedicated team and support the continued excellence of our wellness operations.

Role Summary:
As Assistant Wellness Manager, you will work closely with the Wellness Manager to oversee the day-to-day running of our Spa and Aqua Club. Your role will be vital in ensuring a consistently high-quality guest and member experience, while supporting the team and contributing to the success of the department. You will bring a proactive, hands-on approach and a strong sense of leadership to help maintain smooth operations and team morale.

Key Responsibilities:

• Support in managing the daily operations of the Spa and Aqua Club, ensuring a welcoming and seamless experience for all guests and members.
• Supervise and support the wellness team, helping to lead daily briefings, allocate tasks, and ensure service excellence.
• Assist in recruitment, induction, and ongoing development of team members.
• Write and manage staff rotas to ensure adequate coverage and operational efficiency.
• Conduct regular one-to-one performance check-ins and support team wellbeing.
• Handle guest enquiries, feedback, and complaints with professionalism and empathy, always seeking timely and satisfactory resolutions.
• Monitor health, safety, and cleanliness standards in all wellness areas.
• Maintain effective stock control, ordering supplies and products in a timely manner to ensure availability without overstocking.
• Assist with managing Aqua Club memberships, ensuring all members feel valued and receive personalised attention.
• Act as a key point of contact in the event of an emergency, following all necessary protocols to ensure guest and staff safety.
• Provide administrative support including reporting, scheduling, and supporting promotional activities or wellness events.
• Contribute ideas for improving service delivery and driving departmental revenue.

About You:
We’re looking for a confident and caring individual with a passion for wellness and hospitality. This role is perfect for someone looking to take the next step in their hospitality management career.

Essential Attributes:

• Excellent interpersonal and communication skills.
• Strong leadership qualities with a natural ability to motivate others.
• Organised, detail-oriented, and calm under pressure.
• Able to multitask and adapt in a fast-paced environment.
• A team player with a can-do attitude and a guest-first mindset.
• Flexible to work a variety of shifts including weekends, holidays, and early or late hours.

Desirable (but not essential):

• Experience in a spa, fitness, or hospitality environment.
• Understanding of wellness services and guest expectations in a luxury setting.
• Basic knowledge of spa treatments or wellness industry trends.

Salary and contract...

This is a permanent role for 40 hours over 5 days.

In line with UK Immigration and Employment Law, only applicants eligible to live and work in the UK need apply. Proof of ID will be required in the form of a Passport, National Identity Card or Birth Certificate.

Perks...

As a member of our team you can enjoy the following benefits:

• Complimentary stay after 1 year's service
• 50% off hotel stays
• 40% off spa products
• 25% off spa treatments
• Complimentary meals in each of our restaurants, once a year
• Gym access & weekly swim session
• Special rate for Pride of Britain Hotels
• Discounted surf lessons
• On site parking

As well as regular awards and recognition:

• Bi-Monthly recognition awards
• Annual festive awards event
• Long service awards dinner