Therapy & Retail Manager

Location: Ardencote Hotel & Spa, Warwickshire
Reporting To: Head of Spa, Hotel Operations Manager & Managing Director
Department: Spa - Therapy & Retail

 Lead Luxury. Drive Performance. Inspire Excellence.

Ardencote Hotel & Spa is seeking an exceptional Therapy & Retail Manager to lead and develop our Therapy and Retail departments, ensuring outstanding guest experiences while driving commercial success.

This is a pivotal leadership role for an ambitious, commercially minded spa professional who thrives in a luxury hospitality environment. You will be responsible for the operational and financial performance of both departments, leading a talented team to deliver exceptional service standards, maximise revenue opportunities, and create memorable guest journeys.

Working closely with the Head of Spa and wider hotel leadership team, you will play a key role in shaping the future success of our spa offering while maintaining the luxury standards that Ardencote is renowned for.

What You'll Be Doing

Leading Operational Excellence

• Overseeing the day-to-day management of the Therapy and Retail departments
• Ensuring the highest standards of service delivery, presentation and professionalism
• Managing treatment room utilisation and operational efficiency
• Supporting spa events, promotions and business initiatives
• Leading by example through active involvement in daily operations, including weekends and shift management

Driving Commercial Performance

• Delivering revenue growth across therapy treatments and retail sales
• Monitoring departmental performance against budgets, forecasts and KPIs
• Implementing strategies to maximise treatment bookings and retail spend
• Analysing business performance and identify opportunities for growth
• Maintaining effective stock control, purchasing and inventory management

Enhancing the Guest Experience

• Creating a seamless, personalised and memorable spa journey for every guest
• Ensuring all guest interactions reflect Ardencote's luxury service standards
• Managing guest feedback and resolve concerns professionally and effectively
• Continuously seek opportunities to improve service delivery and guest satisfaction

Developing High-Performing Teams

• Leading recruitment, onboarding, training and development of Therapy and Retail teams
• Coaching, motivating and inspiring colleagues to achieve their full potential
• Conducting performance reviews and support career development planning
• Creating a positive, inclusive and professional working environment
• Managing rotas and payroll in line with business needs and budgets

• Ensuring compliance with Health & Safety legislation and company policies
• Upholding high standards of hygiene, cleanliness and operational safety
• Maintaining accurate records and support audit requirements
• Championing a safe and secure environment for guests and team members

We're looking for a passionate and experienced leader who brings:

• Have previous management experience within a luxury spa, wellness, hospitality or retail environment
• Excellent commercial awareness with experience managing budgets, payroll and KPIs
• Proven ability to drive retail performance and revenue growth
• Excellent people leadership, coaching and team development skills
• Outstanding guest service and relationship-building abilities
• Excellent organisational, planning and problem-solving skills
• Confidence working in a fast-paced, hands-on operational role
• Knowledge of Health & Safety, compliance and spa operational standards

Further Information:          

• Full-time: Working 45 hours per week
• Working 5 out of 7 days a week
• Shift Pattern: As required
• Salary: £40,000 - £45,000 per annum
• Full flexibility is key as you will be expected to work as and when necessary to meet the needs of the team and the business
• Candidates must have the right to work in the UK at the time of application and throughout their employment. Unfortunately, sponsorship is not available for this position, either now or in the future

At Ardencote, we pride ourselves on delivering exceptional hospitality experiences in a beautiful and inspiring setting. As Therapy & Retail Manager, you'll have the opportunity to make a significant impact on our spa operation, lead talented teams and contribute to the continued success of one of the region's leading spa destinations.

If you're a passionate spa professional with a flair for leadership, guest experience and commercial success, we'd love to hear from you.

 What We Offer

 Work in a picturesque estate with a focus on luxury and high standards in hospitality

• Complimentary Spa Day on work anniversaries at any of our company spas
• Complimentary use of leisure and spa facilities
• Access to the Employee Assistance Program
• 30% discount on overnight stays and spa days
• Discounts on food, drink and retail across our venues
• Pension scheme
• Free Parking
• Refer-a-Friend scheme
• Excellent Induction and training programme
• Perkbox Online benefits and discounts
• On-line Doctor support (appointments/prescriptions)
• A fun, supportive and inclusive work environment with loads of development opportunities

Therapy & Retail Manager

Location: Ardencote Hotel & Spa, Warwickshire
Reporting To: Head of Spa, Hotel Operations Manager & Managing Director
Department: Spa - Therapy & Retail

 Lead Luxury. Drive Performance. Inspire Excellence.

Ardencote Hotel & Spa is seeking an exceptional Therapy & Retail Manager to lead and develop our Therapy and Retail departments, ensuring outstanding guest experiences while driving commercial success.

This is a pivotal leadership role for an ambitious, commercially minded spa professional who thrives in a luxury hospitality environment. You will be responsible for the operational and financial performance of both departments, leading a talented team to deliver exceptional service standards, maximise revenue opportunities, and create memorable guest journeys.

Working closely with the Head of Spa and wider hotel leadership team, you will play a key role in shaping the future success of our spa offering while maintaining the luxury standards that Ardencote is renowned for.

What You'll Be Doing

Leading Operational Excellence

• Overseeing the day-to-day management of the Therapy and Retail departments
• Ensuring the highest standards of service delivery, presentation and professionalism
• Managing treatment room utilisation and operational efficiency
• Supporting spa events, promotions and business initiatives
• Leading by example through active involvement in daily operations, including weekends and shift management

Driving Commercial Performance

• Delivering revenue growth across therapy treatments and retail sales
• Monitoring departmental performance against budgets, forecasts and KPIs
• Implementing strategies to maximise treatment bookings and retail spend
• Analysing business performance and identify opportunities for growth
• Maintaining effective stock control, purchasing and inventory management

Enhancing the Guest Experience

• Creating a seamless, personalised and memorable spa journey for every guest
• Ensuring all guest interactions reflect Ardencote's luxury service standards
• Managing guest feedback and resolve concerns professionally and effectively
• Continuously seek opportunities to improve service delivery and guest satisfaction

Developing High-Performing Teams

• Leading recruitment, onboarding, training and development of Therapy and Retail teams
• Coaching, motivating and inspiring colleagues to achieve their full potential
• Conducting performance reviews and support career development planning
• Creating a positive, inclusive and professional working environment
• Managing rotas and payroll in line with business needs and budgets

• Ensuring compliance with Health & Safety legislation and company policies
• Upholding high standards of hygiene, cleanliness and operational safety
• Maintaining accurate records and support audit requirements
• Championing a safe and secure environment for guests and team members

We're looking for a passionate and experienced leader who brings:

• Have previous management experience within a luxury spa, wellness, hospitality or retail environment
• Excellent commercial awareness with experience managing budgets, payroll and KPIs
• Proven ability to drive retail performance and revenue growth
• Excellent people leadership, coaching and team development skills
• Outstanding guest service and relationship-building abilities
• Excellent organisational, planning and problem-solving skills
• Confidence working in a fast-paced, hands-on operational role
• Knowledge of Health & Safety, compliance and spa operational standards

Further Information:          

• Full-time: Working 45 hours per week
• Working 5 out of 7 days a week
• Shift Pattern: As required
• Salary: £40,000 - £45,000 per annum
• Full flexibility is key as you will be expected to work as and when necessary to meet the needs of the team and the business
• Candidates must have the right to work in the UK at the time of application and throughout their employment. Unfortunately, sponsorship is not available for this position, either now or in the future

At Ardencote, we pride ourselves on delivering exceptional hospitality experiences in a beautiful and inspiring setting. As Therapy & Retail Manager, you'll have the opportunity to make a significant impact on our spa operation, lead talented teams and contribute to the continued success of one of the region's leading spa destinations.

If you're a passionate spa professional with a flair for leadership, guest experience and commercial success, we'd love to hear from you.

 What We Offer

 Work in a picturesque estate with a focus on luxury and high standards in hospitality

• Complimentary Spa Day on work anniversaries at any of our company spas
• Complimentary use of leisure and spa facilities
• Access to the Employee Assistance Program
• 30% discount on overnight stays and spa days
• Discounts on food, drink and retail across our venues
• Pension scheme
• Free Parking
• Refer-a-Friend scheme
• Excellent Induction and training programme
• Perkbox Online benefits and discounts
• On-line Doctor support (appointments/prescriptions)
• A fun, supportive and inclusive work environment with loads of development opportunities