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Reception Supervisor
LHH - Front Office
Reception Supervisor
LHH - Front Office
Full Time
1
Year
Experience
Competitive salary
Full Time
1
Year
Experience
Competitive salary
Skills
Fluent in English
Description
Salary – Competitive
Holiday – 28 days holiday, enhanced after 5 years of service.
But there’s more...
Free meals on duty.
Uniform offered and dry cleaned.
Discounted employee friends & family rates at Arora Hotels.
Food and beverage discounts.
Christmas gifts and employee parties.
Introduce a friend scheme.
Cycle 2 work scheme.
UK attraction discounts @ Merlin Entertainments.
Taste card.
Life assurance scheme.
Wage stream.
Employee assistance programme.
Arora star employee recognition.
Long service recognition award.
About us...
Luton Hoo is the quintessential English country house hotel. Befitting a location of such historical importance. With our 2 Rosette Restaurant and award-winning Adam’s Brasserie we are committed to delivering hospitality to the highest standard. Our five-star facilities include 228 unique bedrooms and suites, luxury spa, 18-hole championship golf course, state of the art conference facilities, shooting school and much more.
A bit about what you will do...
Reception Supervisors in our team lead by example and support and enable our receptionist to provide our guests with excellent service throughout their stay.
Coordinate and supervise receptionists on duty, support and assist when and where necessary.
Ensure hotel Lobby is always manned, guests are acknowledged and are made to feel welcome.
Manage check-in and check-out procedures efficiently.
Provide guests with information about hotel facilities, services, and local area.
Handle guest inquiries and resolve any issues promptly and professionally.
Work closely with other departments to ensure seamless guest experiences.
Answering calls, allocate rooms, and prepare guests’ bills.
More about you...
Providing a high-quality service comes naturally to you.
Strong organisational skills and attention to detail.
Very good at multi-tasking and remaining calm under pressure.
Excellent communication skills with a high standard of written and spoken English.
A smart and professional appearance.
You value being part of a team and supporting your colleagues.
Most of all, you have an approachable, positive, and proactive manner.
Experience in a similar role within a 5-star hotel is a significant advantage.
Opera PMS experience is a plus.
We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.
Salary – Competitive
Holiday – 28 days holiday, enhanced after 5 years of service.
But there’s more...
Free meals on duty.
Uniform offered and dry cleaned.
Discounted employee friends & family rates at Arora Hotels.
Food and beverage discounts.
Christmas gifts and employee parties.
Introduce a friend scheme.
Cycle 2 work scheme.
UK attraction discounts @ Merlin Entertainments.
Taste card.
Life assurance scheme.
Wage stream.
Employee assistance programme.
Arora star employee recognition.
Long service recognition award.
About us...
Luton Hoo is the quintessential English country house hotel. Befitting a location of such historical importance. With our 2 Rosette Restaurant and award-winning Adam’s Brasserie we are committed to delivering hospitality to the highest standard. Our five-star facilities include 228 unique bedrooms and suites, luxury spa, 18-hole championship golf course, state of the art conference facilities, shooting school and much more.
A bit about what you will do...
Reception Supervisors in our team lead by example and support and enable our receptionist to provide our guests with excellent service throughout their stay.
Coordinate and supervise receptionists on duty, support and assist when and where necessary.
Ensure hotel Lobby is always manned, guests are acknowledged and are made to feel welcome.
Manage check-in and check-out procedures efficiently.
Provide guests with information about hotel facilities, services, and local area.
Handle guest inquiries and resolve any issues promptly and professionally.
Work closely with other departments to ensure seamless guest experiences.
Answering calls, allocate rooms, and prepare guests’ bills.
More about you...
Providing a high-quality service comes naturally to you.
Strong organisational skills and attention to detail.
Very good at multi-tasking and remaining calm under pressure.
Excellent communication skills with a high standard of written and spoken English.
A smart and professional appearance.
You value being part of a team and supporting your colleagues.
Most of all, you have an approachable, positive, and proactive manner.
Experience in a similar role within a 5-star hotel is a significant advantage.
Opera PMS experience is a plus.
We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.
Reception Supervisor
Full Time
1
Year
Experience
Competitive salary
Skills
Fluent in English
The Mansion House, Luton, England LU1 3TQ, United Kingdom