Salary – Competitive

Holiday – 28 days holiday, enhanced after 5 years of service.

But there’s more...

• Free meals on duty.
• Uniform offered and dry cleaned.
• Free on-site parking is available whilst on duty.
• Discounted employee friends & family rates at Arora Hotels.
• Food and beverage discounts.
• Christmas gifts and employee parties.
•  Introduce a friend scheme.
• Cycle 2 work scheme.
• UK attraction discounts @ Merlin Entertainments.
• Taste card.
• Life assurance scheme.
• Wage stream.
• Employee assistance programme.
• Arora star employee recognition.
• Long service recognition award.

About us...

With 710 spacious, soundproofed bedrooms, amazing runway views and a great selection of Food and Beverage outlets, Renaissance London Heathrow is the perfect location for airport travellers.  The hotel has 15 well-appointed conference and meeting rooms, catering for up to 600 delegates.  It offers a large gym facility, business centre and on-site parking with ample spaces for both guests and employees of the hotel. 

A bit about what you will do...

The position would be required to provide a seamless service of communication between clients, events and reservations, ensuring all requests are actioned with immediate effect and all rooming list are entered accurately and effectively in a timely manner

To accept, process & manage group reservations to ensure maximum occupancy and accuracy ensuring that all possible information is recorded, i.e. address, guarantee, method of payment, time of arrival and any additional information

• Assist with the taking and processing of reservations when business demands 
• Welcome, Greet and Register conference organisers and candidates
• To attain the weekly function sheet from events ensuring that all details are communicated to the rest of the team
• Ensure exemplary levels of guest service are consistently maintained
• To hold and carryout handover with late/early shift.
• Ensure all guest and colleague queries or requests are handled in a polite, efficient and courteous manner
• Adhere to all company credit policies to ensure that all revenue expected will be received

More about you...

• Previous customer service experience essential
• Hotel experience preferred in Reservation or Front Office.
• Computer literate

Grow with us...

We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.

Salary – Competitive

Holiday – 28 days holiday, enhanced after 5 years of service.

But there’s more...

• Free meals on duty.
• Uniform offered and dry cleaned.
• Free on-site parking is available whilst on duty.
• Discounted employee friends & family rates at Arora Hotels.
• Food and beverage discounts.
• Christmas gifts and employee parties.
•  Introduce a friend scheme.
• Cycle 2 work scheme.
• UK attraction discounts @ Merlin Entertainments.
• Taste card.
• Life assurance scheme.
• Wage stream.
• Employee assistance programme.
• Arora star employee recognition.
• Long service recognition award.

About us...

With 710 spacious, soundproofed bedrooms, amazing runway views and a great selection of Food and Beverage outlets, Renaissance London Heathrow is the perfect location for airport travellers.  The hotel has 15 well-appointed conference and meeting rooms, catering for up to 600 delegates.  It offers a large gym facility, business centre and on-site parking with ample spaces for both guests and employees of the hotel. 

A bit about what you will do...

The position would be required to provide a seamless service of communication between clients, events and reservations, ensuring all requests are actioned with immediate effect and all rooming list are entered accurately and effectively in a timely manner

To accept, process & manage group reservations to ensure maximum occupancy and accuracy ensuring that all possible information is recorded, i.e. address, guarantee, method of payment, time of arrival and any additional information

• Assist with the taking and processing of reservations when business demands 
• Welcome, Greet and Register conference organisers and candidates
• To attain the weekly function sheet from events ensuring that all details are communicated to the rest of the team
• Ensure exemplary levels of guest service are consistently maintained
• To hold and carryout handover with late/early shift.
• Ensure all guest and colleague queries or requests are handled in a polite, efficient and courteous manner
• Adhere to all company credit policies to ensure that all revenue expected will be received

More about you...

• Previous customer service experience essential
• Hotel experience preferred in Reservation or Front Office.
• Computer literate

Grow with us...

We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.