About us... 

Sofitel London-Heathrow is an award-winning hotel that is the perfect blend of style and convenience. With 605 spacious ensuite rooms plus a selection of restaurants and bars showcasing fresh international flavours.  Our luxurious hotel is connected to terminal 5 and has spa and fitness facilities.  The 45 meeting rooms include a flexible ballroom accommodating up to 1,300 delegates. 

A bit about what you will do...  

The Head Housekeeper in our luxurious hotel assists in overseeing housekeeping operations to maintain the highest standards of cleanliness throughout, creating a welcoming and immaculate environment that consistently exceeds guests’ expectations. 

• Ensure the housekeeping team maintains the highest standards of cleanliness and guest satisfaction. 
• Be a hands-on and visible leader to the team, motivating them with your passion for hospitality and desire to improve. 
• Guide the Housekeeping team to ensure company brand standards of quality and cleanliness are maintained at all times. 
• Support departmental targets and objectives, work schedules, budgets, and policies and procedures. 
• Manage staffing levels to cover business demands. 
• Ensure compliance with health, safety, and environmental regulations. 
• Address any guest concerns promptly, attentively and efficiently. 
• Coach, train, and support the team to provide consistently high standards while continually looking to improve. 
• Deputise in the absence of Head Housekeeper.   

More about you...

• Excellent communication and organisational skills. 
• Strong leadership and motivational abilities. 
• Exceptional attention to detail and drive to maintain high standards.
• Flexibility to adapt to changing priorities and operational needs. 
• Proven experience in managing, coaching, challenging and developing teams. 
• Approachable and positive manner with a “can do” attitude. 
• Ability to use initiative in challenging situations and under pressure. 
• A smart and professional appearance. 
• Proven track record in a similar position within a 5-star hotel. 
• Experience in conducting departmental and Health and Safety training. 
• Proficient in computer and financial skills.
• Excellent standard of English, both written and spoken.    

What’s in it for you… 

Competitive salary  

Holiday – 28 days holiday, enhanced after 5 years of service.  

But there’s more...  

About us... 

Sofitel London-Heathrow is an award-winning hotel that is the perfect blend of style and convenience. With 605 spacious ensuite rooms plus a selection of restaurants and bars showcasing fresh international flavours.  Our luxurious hotel is connected to terminal 5 and has spa and fitness facilities.  The 45 meeting rooms include a flexible ballroom accommodating up to 1,300 delegates. 

A bit about what you will do...  

The Head Housekeeper in our luxurious hotel assists in overseeing housekeeping operations to maintain the highest standards of cleanliness throughout, creating a welcoming and immaculate environment that consistently exceeds guests’ expectations. 

• Ensure the housekeeping team maintains the highest standards of cleanliness and guest satisfaction. 
• Be a hands-on and visible leader to the team, motivating them with your passion for hospitality and desire to improve. 
• Guide the Housekeeping team to ensure company brand standards of quality and cleanliness are maintained at all times. 
• Support departmental targets and objectives, work schedules, budgets, and policies and procedures. 
• Manage staffing levels to cover business demands. 
• Ensure compliance with health, safety, and environmental regulations. 
• Address any guest concerns promptly, attentively and efficiently. 
• Coach, train, and support the team to provide consistently high standards while continually looking to improve. 
• Deputise in the absence of Head Housekeeper.   

More about you...

• Excellent communication and organisational skills. 
• Strong leadership and motivational abilities. 
• Exceptional attention to detail and drive to maintain high standards.
• Flexibility to adapt to changing priorities and operational needs. 
• Proven experience in managing, coaching, challenging and developing teams. 
• Approachable and positive manner with a “can do” attitude. 
• Ability to use initiative in challenging situations and under pressure. 
• A smart and professional appearance. 
• Proven track record in a similar position within a 5-star hotel. 
• Experience in conducting departmental and Health and Safety training. 
• Proficient in computer and financial skills.
• Excellent standard of English, both written and spoken.    

What’s in it for you… 

Competitive salary  

Holiday – 28 days holiday, enhanced after 5 years of service.  

But there’s more...