About us... 

Sofitel London-Heathrow is an award-winning hotel that is the perfect blend of style and convenience. With 605 spacious ensuite rooms plus a selection of restaurants and bars showcasing fresh international flavours.  Our luxurious hotel is connected to terminal 5 and has spa and fitness facilities.  The 45 meeting rooms include a flexible ballroom accommodating up to 1,300 delegates. 

A bit about what you will do...  

The Front of House Manager in our luxurious hotel manages all aspect of the Front Office, inspiring the team to consistently provide outstanding service and exceed guests’ expectations. 

• Lead the Front Office team, fostering team dynamics to ensure they remain focused on meeting guests needs and brand standards. 
• Prepare and monitor the annual departmental budget, with a focus on rate strategy, building initiatives and inventory management. 
• Develop plans to increase occupancy and ADR through walk-ins and up-selling at the front desk. 
• Conduct payroll cost analysis in accordance with forecasted and actual occupancies to ensure optimal performance and immediate correction of overspending. 
• Monitor and ensure the achievement of key performance indicators, such as guest satisfaction and revenue targets.
• Address guest concerns appropriately, solicit feedback and build relationships to drive continuous improvement in guest satisfaction. 
• Coach, train, and support the team to provide consistently high standards while continually looking to improve.   

More about you...

• Strong leadership with a clear focus and motivational abilities. 
• Exceptional attention to detail and drive to maintain high standards. 
• Clear and influential communicator with the ability to interact across all levels. 
• Proven experience in managing, coaching, challenging and developing teams. 
• Approachable and positive manner with a “can do” attitude. 
• Ability to use initiative in challenging situations and under pressure. 
• Strong analytical skills. 
• A smart and professional appearance. 
• Proven track record in a similar position within a 5-star hotel. 
• Good working knowledge of Opera PMS and Microsoft Office. 
• Bachelor’s degree in hotel management preferred. 
• Excellent standard of English, both written and spoken.    

What’s in it for you… 

Competitive salary  

Holiday – 28 days holiday, enhanced after 5 years of service.  

But there’s more...  

About us... 

Sofitel London-Heathrow is an award-winning hotel that is the perfect blend of style and convenience. With 605 spacious ensuite rooms plus a selection of restaurants and bars showcasing fresh international flavours.  Our luxurious hotel is connected to terminal 5 and has spa and fitness facilities.  The 45 meeting rooms include a flexible ballroom accommodating up to 1,300 delegates. 

A bit about what you will do...  

The Front of House Manager in our luxurious hotel manages all aspect of the Front Office, inspiring the team to consistently provide outstanding service and exceed guests’ expectations. 

• Lead the Front Office team, fostering team dynamics to ensure they remain focused on meeting guests needs and brand standards. 
• Prepare and monitor the annual departmental budget, with a focus on rate strategy, building initiatives and inventory management. 
• Develop plans to increase occupancy and ADR through walk-ins and up-selling at the front desk. 
• Conduct payroll cost analysis in accordance with forecasted and actual occupancies to ensure optimal performance and immediate correction of overspending. 
• Monitor and ensure the achievement of key performance indicators, such as guest satisfaction and revenue targets.
• Address guest concerns appropriately, solicit feedback and build relationships to drive continuous improvement in guest satisfaction. 
• Coach, train, and support the team to provide consistently high standards while continually looking to improve.   

More about you...

• Strong leadership with a clear focus and motivational abilities. 
• Exceptional attention to detail and drive to maintain high standards. 
• Clear and influential communicator with the ability to interact across all levels. 
• Proven experience in managing, coaching, challenging and developing teams. 
• Approachable and positive manner with a “can do” attitude. 
• Ability to use initiative in challenging situations and under pressure. 
• Strong analytical skills. 
• A smart and professional appearance. 
• Proven track record in a similar position within a 5-star hotel. 
• Good working knowledge of Opera PMS and Microsoft Office. 
• Bachelor’s degree in hotel management preferred. 
• Excellent standard of English, both written and spoken.    

What’s in it for you… 

Competitive salary  

Holiday – 28 days holiday, enhanced after 5 years of service.  

But there’s more...