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Guest Relations Executive
SLH - Front Office
Guest Relations Executive
SLH - Front Office
Full Time
1
Year
Experience
£26000 / Year
Full Time
1
Year
Experience
£26000 / Year
Skills
Fluent in English
Description
Salary – £26,000 plus Tronc
Holiday – 28 days holiday, enhanced after 5 years of service.
But there’s more...
Free meals on duty.
Uniform offered and dry cleaned.
Discounted employee friends & family rates at Arora Hotels.
Food and beverage discounts.
Christmas gifts and employee parties.
Introduce a friend scheme.
Cycle 2 work scheme.
UK attraction discounts @ Merlin Entertainments.
Taste card.
Life assurance scheme.
Wage stream.
Employee assistance programme.
Arora star employee recognition.
Long service recognition award.
About us...
Sofitel Heathrow is an award-winning hotel that is the perfect blend of style and convenience. With 605 spacious ensuite rooms plus a selection of restaurants and bars showcasing fresh international flavours. Our luxurious hotel is connected to terminal 5 and has spa and fitness facilities. The 45 meeting rooms include a flexible ballroom accommodating up to 1,300 delegates.
A bit about what you will do...
Guest Relations executives in our team are passionate about creating an exceptional experience for our guests.
Welcoming guests and VIPs in a warm, friendly, and professional way.
Main point of contact for our guests throughout their stay, providing outstanding customer service.
Promptly and courteously addressing their inquiries, requests, and concerns of our guests.
Ensuring guest’s stay in the hotel exceeds their expectations.
More about you...
providing high quality service comes naturally to you.
Dedicated to creating memorable experiences.
Excellent communication skills and a high standard of written and spoken English.
A smart and professional appearance.
Most of all, you will have an approachable, positive, and proactive manner.
5-star hotel experience in a similar role a real advantage.
Grow with us...
We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.
Salary – £26,000 plus Tronc
Holiday – 28 days holiday, enhanced after 5 years of service.
But there’s more...
Free meals on duty.
Uniform offered and dry cleaned.
Discounted employee friends & family rates at Arora Hotels.
Food and beverage discounts.
Christmas gifts and employee parties.
Introduce a friend scheme.
Cycle 2 work scheme.
UK attraction discounts @ Merlin Entertainments.
Taste card.
Life assurance scheme.
Wage stream.
Employee assistance programme.
Arora star employee recognition.
Long service recognition award.
About us...
Sofitel Heathrow is an award-winning hotel that is the perfect blend of style and convenience. With 605 spacious ensuite rooms plus a selection of restaurants and bars showcasing fresh international flavours. Our luxurious hotel is connected to terminal 5 and has spa and fitness facilities. The 45 meeting rooms include a flexible ballroom accommodating up to 1,300 delegates.
A bit about what you will do...
Guest Relations executives in our team are passionate about creating an exceptional experience for our guests.
Welcoming guests and VIPs in a warm, friendly, and professional way.
Main point of contact for our guests throughout their stay, providing outstanding customer service.
Promptly and courteously addressing their inquiries, requests, and concerns of our guests.
Ensuring guest’s stay in the hotel exceeds their expectations.
More about you...
providing high quality service comes naturally to you.
Dedicated to creating memorable experiences.
Excellent communication skills and a high standard of written and spoken English.
A smart and professional appearance.
Most of all, you will have an approachable, positive, and proactive manner.
5-star hotel experience in a similar role a real advantage.
Grow with us...
We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.
Guest Relations Executive
Full Time
1
Year
Experience
£26000 / Year
Skills
Fluent in English
Terminal 5 Heathrow Airport, London, TW6 2GD, United Kingdom