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Reservations Agent - Maternity Cover
SLH - Front Office
Reservations Agent - Maternity Cover
SLH - Front Office
Full Time
1
Year
Experience
£27040 / Year
Full Time
1
Year
Experience
£27040 / Year
Skills
Fluent in English
Description
Salary – £27,040 plus Tronc.
Holiday – 28 days holiday, enhanced after 5 years of service.
But there’s more...
Free meals on duty.
Uniform offered and dry cleaned.
Discounted employee friends & family rates at Arora Hotels.
Food and beverage discounts.
Christmas gifts and employee parties.
Introduce a friend scheme.
Cycle 2 work scheme.
UK attraction discounts @ Merlin Entertainments.
Taste card.
Life assurance scheme.
Wage stream.
Employee assistance programme.
Arora star employee recognition.
Long service recognition award.
About us...
Sofitel Heathrow is an award-winning hotel that is the perfect blend of style and convenience. With 605 spacious ensuite rooms plus a selection of restaurants and bars showcasing fresh international flavours. Our luxurious hotel is connected to terminal 5 and has spa and fitness facilities. The 45 meeting rooms include a flexible ballroom accommodating up to 1,300 delegates.
A bit about what you will do...
Reservation Agents in our team are passionate about customer service. They demonstrate warmth and excellent communication when guests get in touch. They are confident in their knowledge of the hotel rooms and facilities and at ease when recommending rates and packages to our guests.
Assisting our guests in a courteous and efficient manner with their reservation requests, changes and cancellations received by phone and email.
Answer questions about the hotel
Imputing and accessing data in our reservations system.
Maximizing sales and room occupancy.
More about you...
Providing high quality service comes naturally to you.
Strong organizational skills and attention to detail.
Very good at multi-tasking and remaining calm under pressure.
Excellent communicator with a high standard of written and spoken English.
A smart and professional appearance.
5-star hotel experience in a similar role a real advantage.
Opera PMS and Marsha experience a plus.
Grow with us...
We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.
Salary – £27,040 plus Tronc.
Holiday – 28 days holiday, enhanced after 5 years of service.
But there’s more...
Free meals on duty.
Uniform offered and dry cleaned.
Discounted employee friends & family rates at Arora Hotels.
Food and beverage discounts.
Christmas gifts and employee parties.
Introduce a friend scheme.
Cycle 2 work scheme.
UK attraction discounts @ Merlin Entertainments.
Taste card.
Life assurance scheme.
Wage stream.
Employee assistance programme.
Arora star employee recognition.
Long service recognition award.
About us...
Sofitel Heathrow is an award-winning hotel that is the perfect blend of style and convenience. With 605 spacious ensuite rooms plus a selection of restaurants and bars showcasing fresh international flavours. Our luxurious hotel is connected to terminal 5 and has spa and fitness facilities. The 45 meeting rooms include a flexible ballroom accommodating up to 1,300 delegates.
A bit about what you will do...
Reservation Agents in our team are passionate about customer service. They demonstrate warmth and excellent communication when guests get in touch. They are confident in their knowledge of the hotel rooms and facilities and at ease when recommending rates and packages to our guests.
Assisting our guests in a courteous and efficient manner with their reservation requests, changes and cancellations received by phone and email.
Answer questions about the hotel
Imputing and accessing data in our reservations system.
Maximizing sales and room occupancy.
More about you...
Providing high quality service comes naturally to you.
Strong organizational skills and attention to detail.
Very good at multi-tasking and remaining calm under pressure.
Excellent communicator with a high standard of written and spoken English.
A smart and professional appearance.
5-star hotel experience in a similar role a real advantage.
Opera PMS and Marsha experience a plus.
Grow with us...
We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.
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Reservations Agent - Maternity Cover
Full Time
1
Year
Experience
£27040 / Year
Skills
Fluent in English
Terminal 5 Heathrow Airport, London, TW6 2GD, United Kingdom