A bit about what you will do...   

 Our Team Leader will provide direction, instructions and guidance to the Meeting & Events Team whilst ensuring they maintain a high standard of discipline, staff morale and report any grievances or complaints to the M&E Services Manager and in their absence the Assistant M&E Operations Manager.

• Supports the team and manager on duty
•  To anticipate guest dissatisfaction and take appropriate action to avoid guest complaints.  
• Develop a strategy the team will use to reach its goal
• Provides encouragement to team members
• Answers team member questions, helps with team member problems, and oversees team member work for quality and guideline compliance
• Communicates deadlines to team members 
• Generates and shares team performance, mission-related objectives, and deadlines  

More about you...   

• Providing high quality service and attention to detail come naturally to you.
• Excellent communication skills. 
•  Strong supervisorial and organisational skills.
• Very good at multi-tasking and remaining calm under pressure. 
• Feeling comfortable in a fast-paced, busy environment. 
• You value being part of a team and supporting your colleagues. 
• A smart and professional appearance. 
•  Most of all, you will have an approachable, positive, and proactive manner. 
• Experience in a similar role within a 5-star hotel is a significant advantage.    

A bit about what you will do...   

 Our Team Leader will provide direction, instructions and guidance to the Meeting & Events Team whilst ensuring they maintain a high standard of discipline, staff morale and report any grievances or complaints to the M&E Services Manager and in their absence the Assistant M&E Operations Manager.

• Supports the team and manager on duty
•  To anticipate guest dissatisfaction and take appropriate action to avoid guest complaints.  
• Develop a strategy the team will use to reach its goal
• Provides encouragement to team members
• Answers team member questions, helps with team member problems, and oversees team member work for quality and guideline compliance
• Communicates deadlines to team members 
• Generates and shares team performance, mission-related objectives, and deadlines  

More about you...   

• Providing high quality service and attention to detail come naturally to you.
• Excellent communication skills. 
•  Strong supervisorial and organisational skills.
• Very good at multi-tasking and remaining calm under pressure. 
• Feeling comfortable in a fast-paced, busy environment. 
• You value being part of a team and supporting your colleagues. 
• A smart and professional appearance. 
•  Most of all, you will have an approachable, positive, and proactive manner. 
• Experience in a similar role within a 5-star hotel is a significant advantage.