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Night Guest Services Agent
HLG-Front Office
Night Guest Services Agent
HLG-Front Office
Full Time
1
Year
Experience
£25025 / Year
Full Time
1
Year
Experience
£25025 / Year
Skills
Fluent in English
Description
Salary – Competitive!
Holiday – 28 days holiday, enhanced after 5 years of service.
Hours: 8 pm-8 am - 4 on 4 off
But there’s more...
- Free meals on duty.
- Uniform offered and dry cleaned.
- Complimentary on-site parking is available whilst on duty.
- Discounted employee friends & family rates at Arora Hotels.
- Food and beverage discounts.
- Christmas gifts and employee parties.
- Introduce a friend scheme.
- Cycle 2 work scheme.
- UK attraction discounts @ Merlin Entertainments.
- Taste card.
- Life assurance scheme.
- Wage stream.
- Employee assistance programme.
- Arora star employee recognition.
- Long service recognition award.
About us...
Connected to Gatwick South terminal, Hilton London Gatwick has 821 bedrooms and an exciting selection of restaurants and bars, including a Japanese Steakhouse. The hotel has a fitness centre and 23 meeting rooms that can host large conferences.
A bit about what you will do...
The Night Guest Services Agent in our team are passionate about creating an exceptional experience for our guests forking on a 4 on 4 off basis
Operating switchboard, answering and forwarding incoming telephone calls.
Transferring calls to the appropriate person or department.
Taking down and passing on messages where necessary.
More about you...
- A passion for delivering exceptional levels of customer service.
- Must be willing to work on a 4 on 4 off basis
- Calm, efficient and organised.
- Excellent communication skills and high standard of English.
- Listens and responds proactively to our guests' needs.
- Experience in a similar role within a 4-star hotel is a significant advantage.
Grow with us...
We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.
Salary – Competitive!
Holiday – 28 days holiday, enhanced after 5 years of service.
Hours: 8 pm-8 am - 4 on 4 off
But there’s more...
- Free meals on duty.
- Uniform offered and dry cleaned.
- Complimentary on-site parking is available whilst on duty.
- Discounted employee friends & family rates at Arora Hotels.
- Food and beverage discounts.
- Christmas gifts and employee parties.
- Introduce a friend scheme.
- Cycle 2 work scheme.
- UK attraction discounts @ Merlin Entertainments.
- Taste card.
- Life assurance scheme.
- Wage stream.
- Employee assistance programme.
- Arora star employee recognition.
- Long service recognition award.
About us...
Connected to Gatwick South terminal, Hilton London Gatwick has 821 bedrooms and an exciting selection of restaurants and bars, including a Japanese Steakhouse. The hotel has a fitness centre and 23 meeting rooms that can host large conferences.
A bit about what you will do...
The Night Guest Services Agent in our team are passionate about creating an exceptional experience for our guests forking on a 4 on 4 off basis
Operating switchboard, answering and forwarding incoming telephone calls.
Transferring calls to the appropriate person or department.
Taking down and passing on messages where necessary.
More about you...
- A passion for delivering exceptional levels of customer service.
- Must be willing to work on a 4 on 4 off basis
- Calm, efficient and organised.
- Excellent communication skills and high standard of English.
- Listens and responds proactively to our guests' needs.
- Experience in a similar role within a 4-star hotel is a significant advantage.
Grow with us...
We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.
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Night Guest Services Agent
Full Time
1
Year
Experience
£25025 / Year
Skills
Fluent in English
Perimeter Road East, Horley, England RH6 0NP, United Kingdom