A bit about what you will do...   

• Guest Interaction: Handle all groups booking requests with professionalism, friendliness, and exceptional customer service.
• Booking Management: Accurately input and update all groups reservations, ensuring all details such as room preferences, special requests, and payment information are correctly processed.
• Up-selling & Promotions: Promote hotel services, packages, and amenities, offer tailored upgrades and experiences to enhance the group stays and drive revenue.
• Information & Assistance: Provide group organizers with accurate information about the hotel’s accommodation, services, amenities, and local attractions, ensuring they feel well-informed and cared for.
• Availability & Coordination: Work closely with the front desk, housekeeping, and other departments to ensure room availability, special requirements, and VIP requests are met.
• Customer Satisfaction: Address of group concerns or special requests before, during, and after their stay, ensuring their needs are met in a timely and professional manner.
• Reservation Systems: Utilise hotel reservation systems and tools to monitor, adjust, and confirm bookings, ensuring accuracy and efficient the groups check-in and check-out processes.
• Record Keeping: Maintain detailed records of group organizers and agencies preferences, reservations, and communication history to offer a personalised experience during future stays.
• Confidentiality & Accuracy: Handle guest data and personal information with the highest level of confidentiality and attention to detail.
• Team Collaboration: Work as part of the hotel team, contributing to the smooth operation of the hotel and the achievement of guest satisfaction and business goals.

More about you...   

• Excellent presentation, negotiation and selling skills. 
• Very strong communication skills and a high standard of written and spoken English. 
• Strong attention to detail. 
• A smart and professional appearance. 
• Most of all, you will have an approachable, positive, and proactive manner. 
• Experience in a similar role within a 5-star hotel is a significant advantage. 
• Knowledge of Delphi/Salesforce systems is preferred.    

A bit about what you will do...   

• Guest Interaction: Handle all groups booking requests with professionalism, friendliness, and exceptional customer service.
• Booking Management: Accurately input and update all groups reservations, ensuring all details such as room preferences, special requests, and payment information are correctly processed.
• Up-selling & Promotions: Promote hotel services, packages, and amenities, offer tailored upgrades and experiences to enhance the group stays and drive revenue.
• Information & Assistance: Provide group organizers with accurate information about the hotel’s accommodation, services, amenities, and local attractions, ensuring they feel well-informed and cared for.
• Availability & Coordination: Work closely with the front desk, housekeeping, and other departments to ensure room availability, special requirements, and VIP requests are met.
• Customer Satisfaction: Address of group concerns or special requests before, during, and after their stay, ensuring their needs are met in a timely and professional manner.
• Reservation Systems: Utilise hotel reservation systems and tools to monitor, adjust, and confirm bookings, ensuring accuracy and efficient the groups check-in and check-out processes.
• Record Keeping: Maintain detailed records of group organizers and agencies preferences, reservations, and communication history to offer a personalised experience during future stays.
• Confidentiality & Accuracy: Handle guest data and personal information with the highest level of confidentiality and attention to detail.
• Team Collaboration: Work as part of the hotel team, contributing to the smooth operation of the hotel and the achievement of guest satisfaction and business goals.

More about you...   

• Excellent presentation, negotiation and selling skills. 
• Very strong communication skills and a high standard of written and spoken English. 
• Strong attention to detail. 
• A smart and professional appearance. 
• Most of all, you will have an approachable, positive, and proactive manner. 
• Experience in a similar role within a 5-star hotel is a significant advantage. 
• Knowledge of Delphi/Salesforce systems is preferred.