We are currently recruiting for a Reception Manager to work with the Front of House Manager and Rooms Division Manager in promoting our Red Carnation Hotels & Forbes 5 Star standards, as well as training and developing our team members. 

Duties of the Reception Manager will include: 

• Leading the Reception & Concierge Team, working as part of the Front of House team.
• Promoting Red Carnation Hotel and Forbes 5 Star Standards.
• Providing the guest, at all times, with the highest levels of guest care and personal attention, anticipating the guests needs and initiating actions to exceed expectations where possible
  
• Conducting 1-1's & performance appraisals.
  
• Assist in managing the department training programmes and conduct training with the team as required.
• Assist the Front of House manager in rostering and daily signing off on the system.
• Monitor the holiday requests.
• Update SOP's and training documents.
• Monitor uniform standards and complete weekly assessments.
• To promote good communication between the departments and the hotel- ensuring that information gets passed along to the relevant personnel. 
• To objectively review the services offered and look at ways of stream-lining systems, procedures and help implement these. 
• To complete a full handover prior to going off duty so to ensure that communication remains consistent. 

 The ideal candidate for the Reception Manager position should:

• Have previous experience in a similar role within the 5 star hospitality environment.
• Demonstrate strong communication skills.
• Have strong attention to detail.
• Have strong leadership & people management skills.
• Have the ability to handle busy situations and manage workload effectively.
• Have a friendly & outgoing personality.
• Be enthusiastic & flexible (need to work 5 days over 7 day period, inclusive of some weekends).
• Be legally eligible to work in Ireland.

Some of the Benefits available to the team:

• Professional, award winning training and development opportunities to give you a career path
• Discounted accommodation rates with Red Carnation Hotel Collection & The Travel Corporation globally
• Annual Staff Appreciation Party and other Employee Recognition Events
• Discounted rates with many local businesses and third party service providers (including Estate Activities)
• Heavily subsidised accommodation (subject to availability)
• Free meals on duty
• Complimentary dry cleaning of business attire

In choosing to join Ashford Castle, you become part of a significant piece of history, both of Ireland and the Red Carnation Hotel Collection. Through the grand stone gates, a royal adventure begins. This remarkable 800-year-old castle, widely recognised as Ireland’s top hotel destination and once home to the Guinness family, is exceptional in every sense. Discover exquisite interiors, delicious cuisine, a wealth of unique activities and a state-of-the-art spa. The extraordinary characters of the castle passionately care about each and every guest experience. Ashford Castle, voted No. 1 in Top 10 Resort Hotels in the UK and Ireland in Travel + Leisure 'World's Best' Awards 2020 and awarded Five Stars by Forbes Travel Guide 2021. 

The Red Carnation Hotel Collection is a family owned hotel business renowned for providing the perfect opportunity to those who are looking for an exciting career, family feel and job security within the hospitality industry. We truly recognise that only through our people can we provide service to our guests, which is personal, memorable, imaginative and friendly.

The Red Carnation Hotel collection was officially recognised at Platinum standard Investors in People in 2020, the highest accolade it’s possible to reach - and we achieved this on a global basis.  This award recognises our commitment to all initiatives that are people and culture oriented, including career growth and opportunities for all, as well as our far-reaching commitment to sustainability, diversity and inclusivity.  

Additionally in 2020 we were recognised again with a Princess Royal Training Award for our hugely successful Management Programme, which has a prototypical track record in developing people and getting them “management ready” in both the company and sector.   We are truly proud to be awarded these two high profile accolades which are gloriously non-industry specific thereby pitching us against any business in any sector.  Our goal is to be an employer of choice for those willing to work hard, who are ambitious to find success and who are wishing to be rewarded well, paid fairly and treated as an individual within our family-owned and run atmosphere.

We are an equal opportunities employer. The successful candidate must be legally eligible to work in Ireland with no restrictions.

If this sounds like the Reception Manager role for you, apply today!

We are currently recruiting for a Reception Manager to work with the Front of House Manager and Rooms Division Manager in promoting our Red Carnation Hotels & Forbes 5 Star standards, as well as training and developing our team members. 

Duties of the Reception Manager will include: 

• Leading the Reception & Concierge Team, working as part of the Front of House team.
• Promoting Red Carnation Hotel and Forbes 5 Star Standards.
• Providing the guest, at all times, with the highest levels of guest care and personal attention, anticipating the guests needs and initiating actions to exceed expectations where possible
  
• Conducting 1-1's & performance appraisals.
  
• Assist in managing the department training programmes and conduct training with the team as required.
• Assist the Front of House manager in rostering and daily signing off on the system.
• Monitor the holiday requests.
• Update SOP's and training documents.
• Monitor uniform standards and complete weekly assessments.
• To promote good communication between the departments and the hotel- ensuring that information gets passed along to the relevant personnel. 
• To objectively review the services offered and look at ways of stream-lining systems, procedures and help implement these. 
• To complete a full handover prior to going off duty so to ensure that communication remains consistent. 

 The ideal candidate for the Reception Manager position should:

• Have previous experience in a similar role within the 5 star hospitality environment.
• Demonstrate strong communication skills.
• Have strong attention to detail.
• Have strong leadership & people management skills.
• Have the ability to handle busy situations and manage workload effectively.
• Have a friendly & outgoing personality.
• Be enthusiastic & flexible (need to work 5 days over 7 day period, inclusive of some weekends).
• Be legally eligible to work in Ireland.

Some of the Benefits available to the team:

• Professional, award winning training and development opportunities to give you a career path
• Discounted accommodation rates with Red Carnation Hotel Collection & The Travel Corporation globally
• Annual Staff Appreciation Party and other Employee Recognition Events
• Discounted rates with many local businesses and third party service providers (including Estate Activities)
• Heavily subsidised accommodation (subject to availability)
• Free meals on duty
• Complimentary dry cleaning of business attire

In choosing to join Ashford Castle, you become part of a significant piece of history, both of Ireland and the Red Carnation Hotel Collection. Through the grand stone gates, a royal adventure begins. This remarkable 800-year-old castle, widely recognised as Ireland’s top hotel destination and once home to the Guinness family, is exceptional in every sense. Discover exquisite interiors, delicious cuisine, a wealth of unique activities and a state-of-the-art spa. The extraordinary characters of the castle passionately care about each and every guest experience. Ashford Castle, voted No. 1 in Top 10 Resort Hotels in the UK and Ireland in Travel + Leisure 'World's Best' Awards 2020 and awarded Five Stars by Forbes Travel Guide 2021. 

The Red Carnation Hotel Collection is a family owned hotel business renowned for providing the perfect opportunity to those who are looking for an exciting career, family feel and job security within the hospitality industry. We truly recognise that only through our people can we provide service to our guests, which is personal, memorable, imaginative and friendly.

The Red Carnation Hotel collection was officially recognised at Platinum standard Investors in People in 2020, the highest accolade it’s possible to reach - and we achieved this on a global basis.  This award recognises our commitment to all initiatives that are people and culture oriented, including career growth and opportunities for all, as well as our far-reaching commitment to sustainability, diversity and inclusivity.  

Additionally in 2020 we were recognised again with a Princess Royal Training Award for our hugely successful Management Programme, which has a prototypical track record in developing people and getting them “management ready” in both the company and sector.   We are truly proud to be awarded these two high profile accolades which are gloriously non-industry specific thereby pitching us against any business in any sector.  Our goal is to be an employer of choice for those willing to work hard, who are ambitious to find success and who are wishing to be rewarded well, paid fairly and treated as an individual within our family-owned and run atmosphere.

We are an equal opportunities employer. The successful candidate must be legally eligible to work in Ireland with no restrictions.

If this sounds like the Reception Manager role for you, apply today!