We are currently looking for an enthusiast Receptionist to join the team at Ashford Castle.

Who are we?

In choosing to join Ashford Castle, you become part of a significant piece of history, both of Ireland and the Red Carnation Hotel Collection. Through the grand stone gates, a royal adventure begins. This remarkable 800-year-old castle, widely recognised as Ireland’s top hotel destination and once home to the Guinness family, is exceptional in every sense. Discover exquisite interiors, delicious cuisine, a wealth of unique activities and a state-of-the-art spa. The extraordinary characters of the castle passionately care about each and every guest experience. Ashford Castle, voted No. 1 in Top 10 Resort Hotels in the UK and Ireland in Travel + Leisure 'World's Best' Awards 2020 and awarded Five Stars by Forbes Travel Guide 2021 and retained in 2024.

Key responsibilities of the Receptionist will include:

• To deal with all arrivals and all departures in a friendly and efficient manner in line with Hotel Standards
• To answer switchboard in a warm and welcoming manner and effectively transfer calls to correct extensions
• Support the reservations team in completion of reservations as required
• Operate computerised system for reservations, arrivals and departures ensuring all information is accurate and up to date
• To provide the Guest, at all times, with the highest levels of guest care and personal attention, where possible anticipating the guests needs and initiating actions to exceed expectations where possible

The ideal candidate for the Receptionist position should:

• Have a friendly & outgoing personality
• Be enthusiastic & flexible (may need to work 5 days over 7 day period, inclusive of some weekends)
• Demonstrate strong communication skills
• Have strong attention to detail
• Be legally eligible to work in Ireland
• Have the ability to handle busy situations and manage your workload effectively

What's in it for you?

• Professional, award winning training and development opportunities
• Discounted accommodation rates with Red Carnation Hotel Collection
• Annual Staff Appreciation Party and other Employee Recognition Events
• Discounted rates with many local businesses and third party service providers (including Estate Activities)
• Heavily subsidised accommodation (subject to availability)
• Free meals on duty
• Complimentary dry cleaning of business attire
• Recommend friend and family bonus scheme
• Two paid volunteering days each year
• Holiday allowance increasing with length of service up to 25 days
• Hotel based recognition incentives
• Free access to Employee Assistance Programme

  Join us in this incredible new opportunity!

We are an equal opportunities employer. The successful candidate must also be legally eligible to work in Ireland

We are currently looking for an enthusiast Receptionist to join the team at Ashford Castle.

Who are we?

In choosing to join Ashford Castle, you become part of a significant piece of history, both of Ireland and the Red Carnation Hotel Collection. Through the grand stone gates, a royal adventure begins. This remarkable 800-year-old castle, widely recognised as Ireland’s top hotel destination and once home to the Guinness family, is exceptional in every sense. Discover exquisite interiors, delicious cuisine, a wealth of unique activities and a state-of-the-art spa. The extraordinary characters of the castle passionately care about each and every guest experience. Ashford Castle, voted No. 1 in Top 10 Resort Hotels in the UK and Ireland in Travel + Leisure 'World's Best' Awards 2020 and awarded Five Stars by Forbes Travel Guide 2021 and retained in 2024.

Key responsibilities of the Receptionist will include:

• To deal with all arrivals and all departures in a friendly and efficient manner in line with Hotel Standards
• To answer switchboard in a warm and welcoming manner and effectively transfer calls to correct extensions
• Support the reservations team in completion of reservations as required
• Operate computerised system for reservations, arrivals and departures ensuring all information is accurate and up to date
• To provide the Guest, at all times, with the highest levels of guest care and personal attention, where possible anticipating the guests needs and initiating actions to exceed expectations where possible

The ideal candidate for the Receptionist position should:

• Have a friendly & outgoing personality
• Be enthusiastic & flexible (may need to work 5 days over 7 day period, inclusive of some weekends)
• Demonstrate strong communication skills
• Have strong attention to detail
• Be legally eligible to work in Ireland
• Have the ability to handle busy situations and manage your workload effectively

What's in it for you?

• Professional, award winning training and development opportunities
• Discounted accommodation rates with Red Carnation Hotel Collection
• Annual Staff Appreciation Party and other Employee Recognition Events
• Discounted rates with many local businesses and third party service providers (including Estate Activities)
• Heavily subsidised accommodation (subject to availability)
• Free meals on duty
• Complimentary dry cleaning of business attire
• Recommend friend and family bonus scheme
• Two paid volunteering days each year
• Holiday allowance increasing with length of service up to 25 days
• Hotel based recognition incentives
• Free access to Employee Assistance Programme

  Join us in this incredible new opportunity!

We are an equal opportunities employer. The successful candidate must also be legally eligible to work in Ireland