We are recruiting for a Reception Supervisor to provide quality service to our guests and colleagues, in line with the Forbes Five Star standards and The Red Carnation Hotels standards

Who are we?

Join Ashford Castle and become part of a legendary story. As Ireland’s only double Forbes Five-Star Hotel & Spa, Ashford Castle is a true icon of Irish heritage and a proud member of the Red Carnation Hotel Collection. Beyond its grand stone gates lies an unforgettable experience. Once home to the Guinness family, this 800-year-old castle offers award-winning luxury, exceptional dining, a world-class spa, and a passionate team dedicated to creating unforgettable moments. Voted No. 1 Resort Hotel in the UK & Ireland by Travel + Leisure and proud to have retained the Forbes Five-Star award in 2025.

• Be fully familiar with all Front of House systems and procedures, ensuring they are implemented consistently while on duty.

• Train, lead, and motivate the team to ensure all duties are carried out in line with Hotel Standards.

• Supervise daily operations in a hands-on capacity in the absence of the Front Office Manager.

• Assist the reception team with all arrivals and departures in a friendly, efficient manner consistent with Hotel Standards.

• Support the reservations team with reservation processing as required.

• Operate the computerized system for reservations, arrivals, and departures, ensuring all information is accurate and up to date.

• Contribute to the department’s goal of providing guests with the highest levels of care and personal attention, anticipating their needs and taking initiative to exceed expectations wherever possible.

• Be a self starter, and enjoy working within a friendly and productive team.
• Have previous supervisory experience within a similar role.
• Demonstrate strong communication skills & attention to detail.
• Have the ability to handle busy situations and manage your workload effectively.
• Have a friendly & outgoing personality.
• Be enthusiastic & flexible.
• Be legally eligible to work in Ireland.

We are recruiting for a Reception Supervisor to provide quality service to our guests and colleagues, in line with the Forbes Five Star standards and The Red Carnation Hotels standards

Who are we?

Join Ashford Castle and become part of a legendary story. As Ireland’s only double Forbes Five-Star Hotel & Spa, Ashford Castle is a true icon of Irish heritage and a proud member of the Red Carnation Hotel Collection. Beyond its grand stone gates lies an unforgettable experience. Once home to the Guinness family, this 800-year-old castle offers award-winning luxury, exceptional dining, a world-class spa, and a passionate team dedicated to creating unforgettable moments. Voted No. 1 Resort Hotel in the UK & Ireland by Travel + Leisure and proud to have retained the Forbes Five-Star award in 2025.

• Be fully familiar with all Front of House systems and procedures, ensuring they are implemented consistently while on duty.

• Train, lead, and motivate the team to ensure all duties are carried out in line with Hotel Standards.

• Supervise daily operations in a hands-on capacity in the absence of the Front Office Manager.

• Assist the reception team with all arrivals and departures in a friendly, efficient manner consistent with Hotel Standards.

• Support the reservations team with reservation processing as required.

• Operate the computerized system for reservations, arrivals, and departures, ensuring all information is accurate and up to date.

• Contribute to the department’s goal of providing guests with the highest levels of care and personal attention, anticipating their needs and taking initiative to exceed expectations wherever possible.

• Be a self starter, and enjoy working within a friendly and productive team.
• Have previous supervisory experience within a similar role.
• Demonstrate strong communication skills & attention to detail.
• Have the ability to handle busy situations and manage your workload effectively.
• Have a friendly & outgoing personality.
• Be enthusiastic & flexible.
• Be legally eligible to work in Ireland.