In choosing to join Ashford Castle, you become part of a significant piece of history, both of Ireland and the Red Carnation Hotel Collection. Through the grand stone gates, a royal adventure begins. This remarkable 800-year-old castle, widely recognised as Ireland’s top hotel destination and once home to the Guinness family, is exceptional in every sense. Discover exquisite interiors, delicious cuisine, a wealth of unique activities and a state-of-the-art spa. The extraordinary characters of the castle passionately care about each and every guest experience. Ashford Castle, voted No. 1 in Top 10 Resort Hotels in the UK and Ireland in Travel + Leisure 'World's Best' Awards 2020 and awarded Five Stars by Forbes Travel Guide 2021 and retained in 2024.

Key Responsibilities of the Duty Manager include:

• Overseeing daily hotel operations, coordinating with relevant Heads of Department to ensure all areas are appropriately staffed and organised to meet business demands.

• Maintaining full awareness of all hotel activities, including on-site functions, VIP arrivals, and special events. This includes hosting daily function sheet meetings and planning accordingly to ensure every guest receives exceptional service and personal attention.

• Managing and upholding service and product standards across all departments, taking corrective action when necessary to maintain quality.

• Maintaining a strong front-of-house presence during peak times such as breakfast, check-in/out, lunch, group arrivals, and dinner service, engaging with guests to ensure satisfaction.

• Supporting daily operations in a hands-on, proactive manner, leading by example and assisting wherever needed.

• Promptly addressing guest issues or complaints and ensuring Senior Management is informed of any relevant matters requiring further action or follow-up.

• Ensuring strict adherence to all Health & Safety and Security procedures within the property.

• Consistently delivering the highest levels of guest care and attention, anticipating guest needs, and going above and beyond to exceed expectations.

The Ideal Candidate Will:

• Have previous experience in a similar role within a 5-star hospitality environment.

• Demonstrate excellent communication and interpersonal skills.

• Show strong attention to detail and a commitment to high standards.

• Possess proven leadership and people management abilities.

• Be capable of managing a busy workload and performing well under pressure

• Have a friendly, approachable, and professional demeanor.

• Be enthusiastic, flexible, and available to work five days over a seven-day period, including some weekends.

• Be legally eligible to work in Ireland.

What's in it for you?

• Professional, award winning training and development opportunities
• Discounted accommodation rates with Red Carnation Hotel Collection
• Annual Staff Appreciation Party and other Employee Recognition Events
• Discounted rates with many local businesses and third party service providers (including Estate Activities)
• Heavily subsidised accommodation (subject to availability)
• Free meals on duty
• Complimentary dry cleaning of business attire
• Recommend friend and family bonus scheme
• Two paid volunteering days each year
• Holiday allowance increasing with length of service up to 25 days
• Hotel based recognition incentives
• Free access to Employee Assistance Programme

Join us in this incredible new opportunity!

We are an equal opportunities employer. The successful candidate must also be legally eligible to work in Ireland

In choosing to join Ashford Castle, you become part of a significant piece of history, both of Ireland and the Red Carnation Hotel Collection. Through the grand stone gates, a royal adventure begins. This remarkable 800-year-old castle, widely recognised as Ireland’s top hotel destination and once home to the Guinness family, is exceptional in every sense. Discover exquisite interiors, delicious cuisine, a wealth of unique activities and a state-of-the-art spa. The extraordinary characters of the castle passionately care about each and every guest experience. Ashford Castle, voted No. 1 in Top 10 Resort Hotels in the UK and Ireland in Travel + Leisure 'World's Best' Awards 2020 and awarded Five Stars by Forbes Travel Guide 2021 and retained in 2024.

Key Responsibilities of the Duty Manager include:

• Overseeing daily hotel operations, coordinating with relevant Heads of Department to ensure all areas are appropriately staffed and organised to meet business demands.

• Maintaining full awareness of all hotel activities, including on-site functions, VIP arrivals, and special events. This includes hosting daily function sheet meetings and planning accordingly to ensure every guest receives exceptional service and personal attention.

• Managing and upholding service and product standards across all departments, taking corrective action when necessary to maintain quality.

• Maintaining a strong front-of-house presence during peak times such as breakfast, check-in/out, lunch, group arrivals, and dinner service, engaging with guests to ensure satisfaction.

• Supporting daily operations in a hands-on, proactive manner, leading by example and assisting wherever needed.

• Promptly addressing guest issues or complaints and ensuring Senior Management is informed of any relevant matters requiring further action or follow-up.

• Ensuring strict adherence to all Health & Safety and Security procedures within the property.

• Consistently delivering the highest levels of guest care and attention, anticipating guest needs, and going above and beyond to exceed expectations.

The Ideal Candidate Will:

• Have previous experience in a similar role within a 5-star hospitality environment.

• Demonstrate excellent communication and interpersonal skills.

• Show strong attention to detail and a commitment to high standards.

• Possess proven leadership and people management abilities.

• Be capable of managing a busy workload and performing well under pressure

• Have a friendly, approachable, and professional demeanor.

• Be enthusiastic, flexible, and available to work five days over a seven-day period, including some weekends.

• Be legally eligible to work in Ireland.

What's in it for you?

• Professional, award winning training and development opportunities
• Discounted accommodation rates with Red Carnation Hotel Collection
• Annual Staff Appreciation Party and other Employee Recognition Events
• Discounted rates with many local businesses and third party service providers (including Estate Activities)
• Heavily subsidised accommodation (subject to availability)
• Free meals on duty
• Complimentary dry cleaning of business attire
• Recommend friend and family bonus scheme
• Two paid volunteering days each year
• Holiday allowance increasing with length of service up to 25 days
• Hotel based recognition incentives
• Free access to Employee Assistance Programme

Join us in this incredible new opportunity!

We are an equal opportunities employer. The successful candidate must also be legally eligible to work in Ireland