We are currently recruiting for an enthusiastic and dedicated Retail Assistant to join our team at Mrs. Tea’s Boutique and Bakery at Ashford Castle.

Who are we?

In choosing to join Mrs. Tea’s Boutique and Bakery at Ashford Castle, you become part of a significant piece of history, both of Ireland and the Red Carnation Hotel Collection. Through the grand stone gates, a royal adventure begins. This remarkable 800-year-old castle, widely recognised as Ireland’s top hotel destination and once home to the Guinness family, is exceptional in every sense. Discover exquisite interiors, delicious cuisine, a wealth of unique activities and a state-of-the-art spa. The extraordinary characters of the castle passionately care about each and every guest experience. Ashford Castle, voted No. 1 in Top 10 Resort Hotels in the UK and Ireland in Travel + Leisure 'World's Best' Awards 2020 and awarded Five Stars by Forbes Travel Guide 2021 and retained in 2024.

 Key responsibilities of the Retail Assistants will include:

·      To ensure that you provide each guest with the highest levels of personal care and attention in accordance with 5 star expectations and Red Carnation Standards.

·      To support, assist & advise guests and visitors in making purchases and availing of services onsite, managing any queries as they arise.

·      To carry out restocking of merchandise, price tagging and assisting with stock taking exercise as required.

·      To carry out cleaning duties, ensuring the retail outlet is clean and tidy in accordance with health & safety and hygiene standards.

·      To prepare and serve food and beverages as required onsite in accordance with departmental/hotel standards. 

·      To be fully familiar with your departmental SOPs and procedures and ensure that these are implemented consistently efficiently and professionally.

·      Manage cash and payment systems in accordance with company procedures and policies, at all times

The ideal candidate for the Retail Assistants position should:

• Previous experience in a similar role within a four or five star hotel is a plus

• Possess strong organisational skills

• Communicate effectively in English

• Be positive, punctual & reliable 

• Able to work anytime, anyday of the week

What's in it for you?

• Professional, award winning training and development opportunities
• Discounted accommodation rates with Red Carnation Hotel Collection
• Annual Staff Appreciation Party and other Employee Recognition Events
• Discounted rates with many local businesses and third party service providers (including Estate Activities)
• Heavily subsidised accommodation (subject to availability)
• Free meals on duty
• Complimentary dry cleaning of business attire
• Recommend friend and family bonus scheme
• Two paid volunteering days each year
• Holiday allowance increasing with length of service up to 25 days
• Hotel based recognition incentives
• Free access to Employee Assistance Programme

 Join us in this incredible new opportunity!

If this sounds like the Retail Assistant role for you then please apply today! 

We are an equal opportunities employer. The successful candidate must also be legally eligible to work in Ireland

 #Estate

We are currently recruiting for an enthusiastic and dedicated Retail Assistant to join our team at Mrs. Tea’s Boutique and Bakery at Ashford Castle.

Who are we?

In choosing to join Mrs. Tea’s Boutique and Bakery at Ashford Castle, you become part of a significant piece of history, both of Ireland and the Red Carnation Hotel Collection. Through the grand stone gates, a royal adventure begins. This remarkable 800-year-old castle, widely recognised as Ireland’s top hotel destination and once home to the Guinness family, is exceptional in every sense. Discover exquisite interiors, delicious cuisine, a wealth of unique activities and a state-of-the-art spa. The extraordinary characters of the castle passionately care about each and every guest experience. Ashford Castle, voted No. 1 in Top 10 Resort Hotels in the UK and Ireland in Travel + Leisure 'World's Best' Awards 2020 and awarded Five Stars by Forbes Travel Guide 2021 and retained in 2024.

 Key responsibilities of the Retail Assistants will include:

·      To ensure that you provide each guest with the highest levels of personal care and attention in accordance with 5 star expectations and Red Carnation Standards.

·      To support, assist & advise guests and visitors in making purchases and availing of services onsite, managing any queries as they arise.

·      To carry out restocking of merchandise, price tagging and assisting with stock taking exercise as required.

·      To carry out cleaning duties, ensuring the retail outlet is clean and tidy in accordance with health & safety and hygiene standards.

·      To prepare and serve food and beverages as required onsite in accordance with departmental/hotel standards. 

·      To be fully familiar with your departmental SOPs and procedures and ensure that these are implemented consistently efficiently and professionally.

·      Manage cash and payment systems in accordance with company procedures and policies, at all times

The ideal candidate for the Retail Assistants position should:

• Previous experience in a similar role within a four or five star hotel is a plus

• Possess strong organisational skills

• Communicate effectively in English

• Be positive, punctual & reliable 

• Able to work anytime, anyday of the week

What's in it for you?

• Professional, award winning training and development opportunities
• Discounted accommodation rates with Red Carnation Hotel Collection
• Annual Staff Appreciation Party and other Employee Recognition Events
• Discounted rates with many local businesses and third party service providers (including Estate Activities)
• Heavily subsidised accommodation (subject to availability)
• Free meals on duty
• Complimentary dry cleaning of business attire
• Recommend friend and family bonus scheme
• Two paid volunteering days each year
• Holiday allowance increasing with length of service up to 25 days
• Hotel based recognition incentives
• Free access to Employee Assistance Programme

 Join us in this incredible new opportunity!

If this sounds like the Retail Assistant role for you then please apply today! 

We are an equal opportunities employer. The successful candidate must also be legally eligible to work in Ireland

 #Estate