An exceptional opportunity has arisen for a passionate Guest Service Manager to be part of the Team at Criterion Hospitality.

 About The Company

We are a passionate and creative company looking to bring innovation into to our real estate, hotels, and other parts of our business. If your next role involves drive and passion for innovation, in a fast-paced environment, then we would be delighted to hear from you.

With six hotels currently in our portfolio, all located in London’s bustling West End, we’re looking for an experienced, vibrant, and energetic Guest Service Manager.

As Guest Service Manager you will:

Assist the Front Office Manager in successfully administering and executing all front office operations daily. You will showcase excellent leadership and interpersonal skills. You will be responsible for proactive lobby management as well as a consistent, passionate approach to exceptional customer service.

What are we looking for?

•  Previous experience as a Guest Service Manager or similar role in a hotel
• Excellent detailed knowledge of Front Office operations
• Who plays a hands-on role leading by example, and taking opportunities to motivate, train and inspire the front office team members
• You must have excellent man management skills be confident, have presence, have a passion for service delivery and enjoy working in a busy environment.
• With a can-do attitude, excellent communication skills and being hands on where need be with your team.

What we offer you:

• Career progression  
•  Daily food allowance 
• Employee assistance program 
• Discounted stays at other properties
• Discounts in our restaurants 
• Refer a friend scheme

Join Our Company!

You will be welcome to a workplace where we are motivated by having fun at work! You will be rewarded with an environment that encourages innovation, creativity, and outside-the-box thinking! There are plenty of opportunities for when you're ready to grow your career with us.

Prior experience within a similar role is essential and experience highly beneficial. Apply ASAP if you want to join a fast-paced innovative UK company.

An exceptional opportunity has arisen for a passionate Guest Service Manager to be part of the Team at Criterion Hospitality.

 About The Company

We are a passionate and creative company looking to bring innovation into to our real estate, hotels, and other parts of our business. If your next role involves drive and passion for innovation, in a fast-paced environment, then we would be delighted to hear from you.

With six hotels currently in our portfolio, all located in London’s bustling West End, we’re looking for an experienced, vibrant, and energetic Guest Service Manager.

As Guest Service Manager you will:

Assist the Front Office Manager in successfully administering and executing all front office operations daily. You will showcase excellent leadership and interpersonal skills. You will be responsible for proactive lobby management as well as a consistent, passionate approach to exceptional customer service.

What are we looking for?

•  Previous experience as a Guest Service Manager or similar role in a hotel
• Excellent detailed knowledge of Front Office operations
• Who plays a hands-on role leading by example, and taking opportunities to motivate, train and inspire the front office team members
• You must have excellent man management skills be confident, have presence, have a passion for service delivery and enjoy working in a busy environment.
• With a can-do attitude, excellent communication skills and being hands on where need be with your team.

What we offer you:

• Career progression  
•  Daily food allowance 
• Employee assistance program 
• Discounted stays at other properties
• Discounts in our restaurants 
• Refer a friend scheme

Join Our Company!

You will be welcome to a workplace where we are motivated by having fun at work! You will be rewarded with an environment that encourages innovation, creativity, and outside-the-box thinking! There are plenty of opportunities for when you're ready to grow your career with us.

Prior experience within a similar role is essential and experience highly beneficial. Apply ASAP if you want to join a fast-paced innovative UK company.