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Game and Entertainment Manager
Attractions - The Cube Chicago
Game and Entertainment Manager
Attractions - The Cube Chicago
Full Time
8
Years
Experience
$62500 / Year
Game and Entertainment Manager
Attractions - The Cube Chicago
Full Time
8
Years
Experience
$62500 / Year
Skills
Competitive Socializing
Fast-Paced Experience
Guest Service Experience
Description
Job Title | Game and Entertainment Manager |
Department | Game / Attractions |
Location | THE CUBE, Chicago |
Role Description
Leading the attractions team, you are responsible for the delivery of a high-class entertainment experience by cultivating an environment of high-energy engagement and Guest Journey Management.
Essential Duties and Responsibilities
- Prior restaurant, hotel or entertainment management experience with at least 2 recent years as Salaried Leader in a high-volume venue
- Relentless-but intentional-spirit of innovation
- Excellent communication, time management and organization skills
- Lead by example by demonstrating The Cube’s Core Values
- Develop team through coaching and purposeful feedback
- Drive Associate engagement and entrepreneurial spirit
- Promote safe operational standards for both Guest and Associate safety
- Hold leaders accountable for managing venue operations
- Delegate and follow-up on the completion of tasks
- Interact with Guests to ensure they are always getting the best possible experience
- Leverage business metrics and trends to drive performance and to maximize profit and revenue
Other Duties and Responsibilities
- Ensure all Game staff training is completed in a timely manner and documented correctly.
- Proactively contribute to and suggest ways of improving company processes.
- Design and implement new procedures as directed by the senior team.
Skills
Technical
- 10 years of Guest Service experience.
- 5 years of experience in a Salaried Leadership position.
- Experience in a competitive socializing or games venue.
- Experience working in high volume venues
Personal
- Confident and enthusiastic manner.
- Flexibility to work a variety of shifts that may include weekends and holidays
- Positive, ‘Can do’ attitude, picking up any additional responsibilities to help the wider team.
- Engaging and pleasant persona to extend the customer experience.
- A keen eye for detail, never compromising standards and keen to deliver an amazing service.
- Ability to think on your feet and adapt to changes.
- Excellent verbal and written English is required for this role.
The Cube is and entertainment community and is committed to equal opportunity and is firmly committed to preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information and veteran status) in its application and hiring processes and in its employment decisions. As an affirmative action employer, The Cube also takes steps to prevent retaliation and to create a respectful, equitable and inclusive environment for our Guests, Associates and Vendors.
Job Title | Game and Entertainment Manager |
Department | Game / Attractions |
Location | THE CUBE, Chicago |
Role Description
Leading the attractions team, you are responsible for the delivery of a high-class entertainment experience by cultivating an environment of high-energy engagement and Guest Journey Management.
Essential Duties and Responsibilities
- Prior restaurant, hotel or entertainment management experience with at least 2 recent years as Salaried Leader in a high-volume venue
- Relentless-but intentional-spirit of innovation
- Excellent communication, time management and organization skills
- Lead by example by demonstrating The Cube’s Core Values
- Develop team through coaching and purposeful feedback
- Drive Associate engagement and entrepreneurial spirit
- Promote safe operational standards for both Guest and Associate safety
- Hold leaders accountable for managing venue operations
- Delegate and follow-up on the completion of tasks
- Interact with Guests to ensure they are always getting the best possible experience
- Leverage business metrics and trends to drive performance and to maximize profit and revenue
Other Duties and Responsibilities
- Ensure all Game staff training is completed in a timely manner and documented correctly.
- Proactively contribute to and suggest ways of improving company processes.
- Design and implement new procedures as directed by the senior team.
Skills
Technical
- 10 years of Guest Service experience.
- 5 years of experience in a Salaried Leadership position.
- Experience in a competitive socializing or games venue.
- Experience working in high volume venues
Personal
- Confident and enthusiastic manner.
- Flexibility to work a variety of shifts that may include weekends and holidays
- Positive, ‘Can do’ attitude, picking up any additional responsibilities to help the wider team.
- Engaging and pleasant persona to extend the customer experience.
- A keen eye for detail, never compromising standards and keen to deliver an amazing service.
- Ability to think on your feet and adapt to changes.
- Excellent verbal and written English is required for this role.
The Cube is and entertainment community and is committed to equal opportunity and is firmly committed to preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information and veteran status) in its application and hiring processes and in its employment decisions. As an affirmative action employer, The Cube also takes steps to prevent retaliation and to create a respectful, equitable and inclusive environment for our Guests, Associates and Vendors.
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Game and Entertainment Manager
Full Time
8
Years
Experience
$62500 / Year
Skills
Competitive Socializing
Fast-Paced Experience
Guest Service Experience
The Cube 600 N Michigan Avenue, Chicago, Illinois 60611, United States