Attractions Assistant Manager

Role Description

Supporting the Attractions Manager to oversee the safe, smooth and effective delivery of the attractions operation, with a hands on approach to managing the staff.

Leading the attractions team you are responsible for the delivery of a high class entertainment operation. Supervising a team of 80+ hosts, working across 21 CUBEs, ensuring the best customer experience.

 Essential Duties and Responsibilities

• Leading the department, ensuring attractions team members are providing a suitable performance of ‘Game show host’ for every customer.
• Supervising the department on shift.
• Liaising with Group Bookings Coordinator and F&B teams for events and party packages.
• Dealing with staff and operational issues locally or escalating as required.
• Rotating staff as required.
• Organising shifts and schedules for staff.
• Learn and familiarise yourself with all games, including set up and rules.
• Maintain a clean and presentable service area at all times.
• Assist in setting up the venue before opening.
• When required to, assuming the role of CUBE host to help.
• Assisting in HR or performance-based issues.
• Deputise in the absence of Attractions Manager.

Other Duties and Responsibilities

• Ensure all training is completed and documented.
• Proactively contribute to and suggest ways of improving company processes and procedures.
• Implement new process and procedures as directed by senior team.
• Assisting in the onboarding and upskilling of newer members of the team.

Skills

Technical

• 8 years of Customer Service experience.
• Experience in a presenting or performing role.
• Experience in a competitive socialising or games venue.
• Experience working in high volume venues.
• Experience leading large teams as well as working independently.

Personal

• Confident and enthusiastic manner.
• Flexibility to work regular evenings and weekends.
• Positive, ‘Can do’ attitude, picking up any additional responsibilities to help the wider team.
• Engaging and pleasant persona to extend the customer experience.
• A keen eye for detail, never compromising on standards and keen to deliver an amazing service.
• Ability to think on your feet and adapt to changes.
• Excellent verbal and written English is required for this role.

Role Description

Supporting the Attractions Manager to oversee the safe, smooth and effective delivery of the attractions operation, with a hands on approach to managing the staff.

Leading the attractions team you are responsible for the delivery of a high class entertainment operation. Supervising a team of 80+ hosts, working across 21 CUBEs, ensuring the best customer experience.

 Essential Duties and Responsibilities

• Leading the department, ensuring attractions team members are providing a suitable performance of ‘Game show host’ for every customer.
• Supervising the department on shift.
• Liaising with Group Bookings Coordinator and F&B teams for events and party packages.
• Dealing with staff and operational issues locally or escalating as required.
• Rotating staff as required.
• Organising shifts and schedules for staff.
• Learn and familiarise yourself with all games, including set up and rules.
• Maintain a clean and presentable service area at all times.
• Assist in setting up the venue before opening.
• When required to, assuming the role of CUBE host to help.
• Assisting in HR or performance-based issues.
• Deputise in the absence of Attractions Manager.

Other Duties and Responsibilities

• Ensure all training is completed and documented.
• Proactively contribute to and suggest ways of improving company processes and procedures.
• Implement new process and procedures as directed by senior team.
• Assisting in the onboarding and upskilling of newer members of the team.

Skills

Technical

• 8 years of Customer Service experience.
• Experience in a presenting or performing role.
• Experience in a competitive socialising or games venue.
• Experience working in high volume venues.
• Experience leading large teams as well as working independently.

Personal

• Confident and enthusiastic manner.
• Flexibility to work regular evenings and weekends.
• Positive, ‘Can do’ attitude, picking up any additional responsibilities to help the wider team.
• Engaging and pleasant persona to extend the customer experience.
• A keen eye for detail, never compromising on standards and keen to deliver an amazing service.
• Ability to think on your feet and adapt to changes.
• Excellent verbal and written English is required for this role.