Floor Manager

We are a Lebanese-Middle Eastern restaurant and seeking an experienced Floor Manager. This is an excellent career opportunity for individuals with passion for food and the culinary arts with continued career development and growth opportunities. We strive to provide exceptional guest service and hospitality. The ideal candidate will have a great handle on Front of House Staff training, coaching and providing an exceptional customer service experience.

Essential Duties and Responsibilities:

• Supports the Restaurant GM with hiring, assigning, training, evaluating and terminating employees

• Creates an encouraging atmosphere that stimulates and motivates employees to acceptable levels of turnover, absenteeism, and promotions

• Documents, investigates, escalates and resolves all employee and guests incidents

• Management of all Front of house staff

• Ensures exceptional service standards are consistently met and that activities are carried out effectively

• Ensures consistent, high-quality service standards are maintained in the assigned hub through effective training and feedback mechanisms

• MUST Build strong rapport with guests and continually check on guests ensuring they are satisfied
  

• Inspects dining room and storage areas to ensure compliance with health and safety regulations

• Flexibility to work any station in the front of house restaurant, and act as department head.
  

• Perform other job-related duties as assigned throughout your tenure and understand they may change when the business grows and clients develop loyalty to the establishment.

Requirements:

• At least 3+ years of Restaurant Management experience.

• Energetic and detail-oriented with exceptional interpersonal skills

• Must have open availability including mornings, PM and weekends

• Excellent written and verbal communication skills along with knowledge of Excel and Word are required

• Excellent guest service skills. Ability to respond to handle difficult or stressful situations with tact and diplomacy.

• Highly-organized, with the agility to manage a dynamic, fast-paced working environment
  

• Strong communicator with the ability to connect, motivate and inspire people

• Physical demands with activity or condition may occasionally include walking, bending, reaching, standing, lifting, carrying and stooping

• May require occasional lifting/lowering, pushing, carrying, or pulling up to 40 lbs

Benefits:

• Employee discount

• Paid time off

• 401k with company match after 6 months of employment

Schedule:

• Evening shift
  

• Holidays
  

• Weekend availability
  

We are a Lebanese-Middle Eastern restaurant and seeking an experienced Floor Manager. This is an excellent career opportunity for individuals with passion for food and the culinary arts with continued career development and growth opportunities. We strive to provide exceptional guest service and hospitality. The ideal candidate will have a great handle on Front of House Staff training, coaching and providing an exceptional customer service experience.

Essential Duties and Responsibilities:

• Supports the Restaurant GM with hiring, assigning, training, evaluating and terminating employees

• Creates an encouraging atmosphere that stimulates and motivates employees to acceptable levels of turnover, absenteeism, and promotions

• Documents, investigates, escalates and resolves all employee and guests incidents

• Management of all Front of house staff

• Ensures exceptional service standards are consistently met and that activities are carried out effectively

• Ensures consistent, high-quality service standards are maintained in the assigned hub through effective training and feedback mechanisms

• MUST Build strong rapport with guests and continually check on guests ensuring they are satisfied
  

• Inspects dining room and storage areas to ensure compliance with health and safety regulations

• Flexibility to work any station in the front of house restaurant, and act as department head.
  

• Perform other job-related duties as assigned throughout your tenure and understand they may change when the business grows and clients develop loyalty to the establishment.

Requirements:

• At least 3+ years of Restaurant Management experience.

• Energetic and detail-oriented with exceptional interpersonal skills

• Must have open availability including mornings, PM and weekends

• Excellent written and verbal communication skills along with knowledge of Excel and Word are required

• Excellent guest service skills. Ability to respond to handle difficult or stressful situations with tact and diplomacy.

• Highly-organized, with the agility to manage a dynamic, fast-paced working environment
  

• Strong communicator with the ability to connect, motivate and inspire people

• Physical demands with activity or condition may occasionally include walking, bending, reaching, standing, lifting, carrying and stooping

• May require occasional lifting/lowering, pushing, carrying, or pulling up to 40 lbs

Benefits:

• Employee discount

• Paid time off

• 401k with company match after 6 months of employment

Schedule:

• Evening shift
  

• Holidays
  

• Weekend availability