Austin Proper Hotel & Residences is seeking a highly motivated and detail-orientated Reservation Agent. This 32-story modern high-rise includes 244 rooms and a limited collection of 99 branded luxury residences and penthouse for sale. Amenities include two rooftop pools, wellness center and spa and three food & beverage destinations driven by McGuire Moorman Hospitality. 

The Reservations Agent will assist the Revenue and Sales teams in the operational requirements of the department. The ideal candidate is competent in all Reservations Agent tasks, is enthusiastic about the hotel and culture, and displays a willingness to learn with a focus on guest satisfaction. 

Job Overview
- Manage daily reservations processes and operations to include, but not limited to, room inventory and availability, monitor group blocks, cut-off dates, restrictions, occupancy, selling guest rooms, policy and procedure implementation
- Manage and communicate information regarding hotel occupancy, promotion, special reservation procedures, operational issues, and special events
- Prepare and generate designated reports to be determined by the Director of Revenue Management
- Proficient in use of language, grammar and style in preparation of verbal and written messages to convey a clear, concise, friendly, and appropriate message to staff, clients, guests and business partners.
- Responsible for inputting and managing Wholesale Reservations in PMS and confirming details back to each Wholesale Partner
- Responsible for rate loading and troubleshooting any and all rate related issues


Qualifications 
- Excellent organizational skills
- Strong communication skills (verbal and written)
- Ability to effectively deal with guest and associate concerns in a friendly and positive manner.
- Working knowledge of Outlook, Excel, PowerPoint – Opera is a plus 
- Ability to multi-task and work in a fast-paced environment
- Previous hospitality experience preferred

Education
Bachelor’s Degree preferred.

Company Overview
Proper Hospitality is made up of a diverse group of passionate individuals who share a common love for hotels and the art of hospitality. Our philosophy is simple: There is a right way to do things and anything less just isn’t proper. We are seeking out the “best of the best” from inside and outside of the industry to work alongside us as we grow a new kind of lifestyle Hospitality Company inspired by a centuries-old tradition. The work is challenging and fast-paced, but rewarding above all. 

Proper Hospitality provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender, gender identity or expression, genetics, or any other federal/state protected category. 

Proper Hospitality will consider qualified applicants with criminal histories in a manner consistent with local Fair Chance Hiring Ordinances. Led by the co-founders Brad Korzen, Brian De Lowe and Alex Samek, Proper Hospitality designs, brands, and operates high-end lifestyle hospitality experiences under the Proper, Avalon and Custom brands. Each is a distinctive reflection of the vibrant community surrounding it, yet as a group they share a common belief in uncommon luxury, convenience of location, and world-class amenities provided by locally vetted innovators in food and beverage, technology, art, music, fashion, and wellness. Proper Hospitality currently manages Avalon branded hotels in Beverly Hills and Palm Springs as well as the Custom Hotel in Playa Vista. The Company began rolling out the Proper brand with the opening of Hollywood Proper Residences in June 2016 and San Francisco Proper Hotel in September 2017.

Over the next few years, additional Proper Hotels and Residences are slated to open in other emerging urban innovation districts within dynamic U.S. cities, including Downtown Los Angeles Proper (Early 2019), Austin Proper (Early 2019) and Santa Monica Proper (Mid 2019).

Salary: To be discussed

Schedule: Full-Time

Experience: Minimum 1 years of experience

Austin Proper Hotel & Residences is seeking a highly motivated and detail-orientated Reservation Agent. This 32-story modern high-rise includes 244 rooms and a limited collection of 99 branded luxury residences and penthouse for sale. Amenities include two rooftop pools, wellness center and spa and three food & beverage destinations driven by McGuire Moorman Hospitality. 

The Reservations Agent will assist the Revenue and Sales teams in the operational requirements of the department. The ideal candidate is competent in all Reservations Agent tasks, is enthusiastic about the hotel and culture, and displays a willingness to learn with a focus on guest satisfaction. 

Job Overview
- Manage daily reservations processes and operations to include, but not limited to, room inventory and availability, monitor group blocks, cut-off dates, restrictions, occupancy, selling guest rooms, policy and procedure implementation
- Manage and communicate information regarding hotel occupancy, promotion, special reservation procedures, operational issues, and special events
- Prepare and generate designated reports to be determined by the Director of Revenue Management
- Proficient in use of language, grammar and style in preparation of verbal and written messages to convey a clear, concise, friendly, and appropriate message to staff, clients, guests and business partners.
- Responsible for inputting and managing Wholesale Reservations in PMS and confirming details back to each Wholesale Partner
- Responsible for rate loading and troubleshooting any and all rate related issues


Qualifications 
- Excellent organizational skills
- Strong communication skills (verbal and written)
- Ability to effectively deal with guest and associate concerns in a friendly and positive manner.
- Working knowledge of Outlook, Excel, PowerPoint – Opera is a plus 
- Ability to multi-task and work in a fast-paced environment
- Previous hospitality experience preferred

Education
Bachelor’s Degree preferred.

Company Overview
Proper Hospitality is made up of a diverse group of passionate individuals who share a common love for hotels and the art of hospitality. Our philosophy is simple: There is a right way to do things and anything less just isn’t proper. We are seeking out the “best of the best” from inside and outside of the industry to work alongside us as we grow a new kind of lifestyle Hospitality Company inspired by a centuries-old tradition. The work is challenging and fast-paced, but rewarding above all. 

Proper Hospitality provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender, gender identity or expression, genetics, or any other federal/state protected category. 

Proper Hospitality will consider qualified applicants with criminal histories in a manner consistent with local Fair Chance Hiring Ordinances. Led by the co-founders Brad Korzen, Brian De Lowe and Alex Samek, Proper Hospitality designs, brands, and operates high-end lifestyle hospitality experiences under the Proper, Avalon and Custom brands. Each is a distinctive reflection of the vibrant community surrounding it, yet as a group they share a common belief in uncommon luxury, convenience of location, and world-class amenities provided by locally vetted innovators in food and beverage, technology, art, music, fashion, and wellness. Proper Hospitality currently manages Avalon branded hotels in Beverly Hills and Palm Springs as well as the Custom Hotel in Playa Vista. The Company began rolling out the Proper brand with the opening of Hollywood Proper Residences in June 2016 and San Francisco Proper Hotel in September 2017.

Over the next few years, additional Proper Hotels and Residences are slated to open in other emerging urban innovation districts within dynamic U.S. cities, including Downtown Los Angeles Proper (Early 2019), Austin Proper (Early 2019) and Santa Monica Proper (Mid 2019).

Salary: To be discussed

Schedule: Full-Time

Experience: Minimum 1 years of experience