Front Desk Agent

Situated in Downtown’s Second Street District, Austin Proper Hotel and Residences is the newest luxury lifestyle hotel in Austin, just steps from Lady Bird Lake, the legendary Austin City Limits music venue and nearby boutiques. With inspiring interiors by Kelly Wearstler and culinary offerings in collaboration with McGuire Moorman Lambert Hospitality, Austin Proper offers 244 rooms and suites, a dedicated spa and fitness center, and 14,000 square feet of meeting and event spaces, including a rooftop pool deck offering small-batch tequilas and majestic lake views. Anything less just wouldn’t be Proper. 

The Front Desk Agent will deliver customer service excellence at all times, by creating a personable and memorable experience for guests.

Job Overview
• Provide a warm, authentic greeting to all guests according to brand standards
• Display a positive and enthusiastic attitude and be a team-player
• Ability to multi-task, work in a fast-paced environment and maintain composure at all times; be solutions oriented, open minded, and always seeking to improve
• Understand and communicate Proper brand standards to guests
• Provide knowledgeable and comprehensive information about the neighborhood and surrounding areas
• Promptly answer, record, and complete all guests’ requests, phone calls, questions, or concerns
• Process arrivals and departures, complete registration paperwork, obtain and post payments, and balance cash banks
• Execute check-in process per brand standards
• Arrange airport and local transportation through established network of vetted vendors and seeking new best practices

Qualifications
• Experience in a similar role in a hospitality environment preferred
• Dependable, detail-oriented and organized
• Able to work under pressure
• Opera PMS knowledge
• Must be willing to work a flexible schedule, including evenings, weekends, holidays, consistent with the needs of the property
• Excellent communication skills - both oral and written
• Strong ability to assess a situation, show good judgment and resolve conflicts

Education
High School degree or equivalent required.

Company Overview
Proper Hospitality is made up of a diverse group of passionate individuals who share a common love for hotels and the art of hospitality. Our philosophy is simple: There is a right way to do things and anything less just isn't proper. We are seeking out the best of the best from inside and outside of the industry to work alongside us as we grow a new kind of lifestyle Hospitality Company inspired by a centuries-old tradition. The work is challenging and fast-paced but rewarding above all.

Proper Hospitality provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender, gender identity or expression, genetics, or any other federal/state protected category.

Proper Hospitality will consider qualified applicants with criminal histories in a manner consistent with local Fair Chance Hiring Ordinances.

Situated in Downtown’s Second Street District, Austin Proper Hotel and Residences is the newest luxury lifestyle hotel in Austin, just steps from Lady Bird Lake, the legendary Austin City Limits music venue and nearby boutiques. With inspiring interiors by Kelly Wearstler and culinary offerings in collaboration with McGuire Moorman Lambert Hospitality, Austin Proper offers 244 rooms and suites, a dedicated spa and fitness center, and 14,000 square feet of meeting and event spaces, including a rooftop pool deck offering small-batch tequilas and majestic lake views. Anything less just wouldn’t be Proper. 

The Front Desk Agent will deliver customer service excellence at all times, by creating a personable and memorable experience for guests.

Job Overview
• Provide a warm, authentic greeting to all guests according to brand standards
• Display a positive and enthusiastic attitude and be a team-player
• Ability to multi-task, work in a fast-paced environment and maintain composure at all times; be solutions oriented, open minded, and always seeking to improve
• Understand and communicate Proper brand standards to guests
• Provide knowledgeable and comprehensive information about the neighborhood and surrounding areas
• Promptly answer, record, and complete all guests’ requests, phone calls, questions, or concerns
• Process arrivals and departures, complete registration paperwork, obtain and post payments, and balance cash banks
• Execute check-in process per brand standards
• Arrange airport and local transportation through established network of vetted vendors and seeking new best practices

Qualifications
• Experience in a similar role in a hospitality environment preferred
• Dependable, detail-oriented and organized
• Able to work under pressure
• Opera PMS knowledge
• Must be willing to work a flexible schedule, including evenings, weekends, holidays, consistent with the needs of the property
• Excellent communication skills - both oral and written
• Strong ability to assess a situation, show good judgment and resolve conflicts

Education
High School degree or equivalent required.

Company Overview
Proper Hospitality is made up of a diverse group of passionate individuals who share a common love for hotels and the art of hospitality. Our philosophy is simple: There is a right way to do things and anything less just isn't proper. We are seeking out the best of the best from inside and outside of the industry to work alongside us as we grow a new kind of lifestyle Hospitality Company inspired by a centuries-old tradition. The work is challenging and fast-paced but rewarding above all.

Proper Hospitality provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender, gender identity or expression, genetics, or any other federal/state protected category.

Proper Hospitality will consider qualified applicants with criminal histories in a manner consistent with local Fair Chance Hiring Ordinances.