Front Desk Manager

Situated in Downtown’s Second Street District, Austin Proper Hotel and Residences is the newest luxury lifestyle hotel in Austin, just steps from Lady Bird Lake, the legendary Austin City Limits music venue and nearby boutiques. With inspiring interiors by Kelly Wearstler and culinary offerings in collaboration with McGuire Moorman Lambert Hospitality, Austin Proper offers 244 rooms and suites, a dedicated spa and fitness center, and 14,000 square feet of meeting and event spaces, including a rooftop pool deck offering small-batch tequilas and majestic lake views. Anything less just wouldn’t be Proper.

Job Overview
• Helps oversee Front Office operations including, but not limited, Front Desk and Valet. Reporting directly to the Director of Front Office.
• Evaluate Guest satisfaction levels and monitor trends with a focus on continuous improvement
• Operate within departmental budgets through effective stock and cost controls and well managed schedules
• Monitor the appearance, standards and performance of the Front Office Team with an emphasis on training and teamwork
• Maintain good communication and work relationships in all hotel areas and with internal and external guests
• Ensure staffing levels cover business demands
• Attend daily meetings 
• Ensure ongoing training
• Proficient in property management systems
• Assist other departments wherever necessary

Qualifications 
• Leadership/supervisory experience in Front Office is preferred
• Strong leadership skills to manage and motivate the team
• Excellent organizational and planning skills
• Excellent communication skills
• Good financial awareness
• Accountable and resilient
• Ability to work under pressure
• Flexibility to respond to a range of different work situations

Company Overview
Proper Hospitality is made up of a diverse group of passionate individuals who share a common love for hotels and the art of hospitality. Our philosophy is simple: There is a right way to do things and anything less just isn’t proper. We are seeking out the “best of the best” from inside and outside of the industry to work alongside us as we grow a new kind of lifestyle Hospitality Company inspired by a centuries-old tradition. The work is challenging and fast-paced but rewarding above all.  

Proper Hospitality provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender, gender identity or expression, genetics, or any other federal/state protected category.  

Proper Hospitality will consider qualified applicants with criminal histories in a manner consistent with local Fair Chance Hiring Ordinances.

Situated in Downtown’s Second Street District, Austin Proper Hotel and Residences is the newest luxury lifestyle hotel in Austin, just steps from Lady Bird Lake, the legendary Austin City Limits music venue and nearby boutiques. With inspiring interiors by Kelly Wearstler and culinary offerings in collaboration with McGuire Moorman Lambert Hospitality, Austin Proper offers 244 rooms and suites, a dedicated spa and fitness center, and 14,000 square feet of meeting and event spaces, including a rooftop pool deck offering small-batch tequilas and majestic lake views. Anything less just wouldn’t be Proper.

Job Overview
• Helps oversee Front Office operations including, but not limited, Front Desk and Valet. Reporting directly to the Director of Front Office.
• Evaluate Guest satisfaction levels and monitor trends with a focus on continuous improvement
• Operate within departmental budgets through effective stock and cost controls and well managed schedules
• Monitor the appearance, standards and performance of the Front Office Team with an emphasis on training and teamwork
• Maintain good communication and work relationships in all hotel areas and with internal and external guests
• Ensure staffing levels cover business demands
• Attend daily meetings 
• Ensure ongoing training
• Proficient in property management systems
• Assist other departments wherever necessary

Qualifications 
• Leadership/supervisory experience in Front Office is preferred
• Strong leadership skills to manage and motivate the team
• Excellent organizational and planning skills
• Excellent communication skills
• Good financial awareness
• Accountable and resilient
• Ability to work under pressure
• Flexibility to respond to a range of different work situations

Company Overview
Proper Hospitality is made up of a diverse group of passionate individuals who share a common love for hotels and the art of hospitality. Our philosophy is simple: There is a right way to do things and anything less just isn’t proper. We are seeking out the “best of the best” from inside and outside of the industry to work alongside us as we grow a new kind of lifestyle Hospitality Company inspired by a centuries-old tradition. The work is challenging and fast-paced but rewarding above all.  

Proper Hospitality provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender, gender identity or expression, genetics, or any other federal/state protected category.  

Proper Hospitality will consider qualified applicants with criminal histories in a manner consistent with local Fair Chance Hiring Ordinances.