Team Leader

Summary of role

The BF Team Leader ensures smooth daily operations of a Bagel Factory shop, overseeing both front-of-house and back-of-house activities while maintaining high-quality food and outstanding customer service.

This role involves: supervising, motivating, and developing the team; showcasing what great bagels and great service look like every day; managing shifts effectively, and supporting the store management team to maintain operational excellence.

BF Team Leaders may also manage shifts independently when management is not present.

Reports to: BF Units manager, BF Assistant manager           

Direct Reports: BF Team member

Key Responsibilities

v  To manage daily shop operations, including opening and closing procedures, independently

v  To lead, motivate, and inspire the team to deliver excellent customer experiences

v  To build and maintain a positive, collaborative team environment

v  To address issues affecting customers, staff, or sales and take corrective action

v  To maximise sales, production efficiency and staff productivity

v  To ensure all team members follow Bagel Factory’s W.O.W.S. customer experience pillars: Welcome, Order, Work, Say Goodbye

v  To monitor and optimize essential shop tasks

v  To maintain high standards in production, food safety, and health & safety

v  To demonstrate strong knowledge and expertise in core ingredients and products, including new recipes and seasonal ranges to brand standards

v  To communicate effectively with the team and report quality or operational issues to the management team promptly

v  To train new team members and provide coaching on the go to the team

v  To enforce company policies and procedures.

Performance measures

v   Mystery Shopper results

v   Health & Safety audits

v   Customer service standards and feedback

v   Operational KPIs: sales and waste management

v   EHO scores

Key skills

v  Strong leadership, organisational, and teamwork skills

v  Excellent communication and interpersonal abilities

v  Positive, proactive, and professional attitude

v  Friendly and welcoming personality

v  Ability to work effectively in a fast-paced environment

v  Reliable and accountable in reporting to BF Assistant and BF Unit Managers.

Progression opportunities: BF Assistant manager – leading the shop in the manager’s absence, responsible for performance and training.

Benefits: 25% discount on Bagel Factory products; free meals while on shift, company-provided uniform; career development.

Summary of role

The BF Team Leader ensures smooth daily operations of a Bagel Factory shop, overseeing both front-of-house and back-of-house activities while maintaining high-quality food and outstanding customer service.

This role involves: supervising, motivating, and developing the team; showcasing what great bagels and great service look like every day; managing shifts effectively, and supporting the store management team to maintain operational excellence.

BF Team Leaders may also manage shifts independently when management is not present.

Reports to: BF Units manager, BF Assistant manager           

Direct Reports: BF Team member

Key Responsibilities

v  To manage daily shop operations, including opening and closing procedures, independently

v  To lead, motivate, and inspire the team to deliver excellent customer experiences

v  To build and maintain a positive, collaborative team environment

v  To address issues affecting customers, staff, or sales and take corrective action

v  To maximise sales, production efficiency and staff productivity

v  To ensure all team members follow Bagel Factory’s W.O.W.S. customer experience pillars: Welcome, Order, Work, Say Goodbye

v  To monitor and optimize essential shop tasks

v  To maintain high standards in production, food safety, and health & safety

v  To demonstrate strong knowledge and expertise in core ingredients and products, including new recipes and seasonal ranges to brand standards

v  To communicate effectively with the team and report quality or operational issues to the management team promptly

v  To train new team members and provide coaching on the go to the team

v  To enforce company policies and procedures.

Performance measures

v   Mystery Shopper results

v   Health & Safety audits

v   Customer service standards and feedback

v   Operational KPIs: sales and waste management

v   EHO scores

Key skills

v  Strong leadership, organisational, and teamwork skills

v  Excellent communication and interpersonal abilities

v  Positive, proactive, and professional attitude

v  Friendly and welcoming personality

v  Ability to work effectively in a fast-paced environment

v  Reliable and accountable in reporting to BF Assistant and BF Unit Managers.

Progression opportunities: BF Assistant manager – leading the shop in the manager’s absence, responsible for performance and training.

Benefits: 25% discount on Bagel Factory products; free meals while on shift, company-provided uniform; career development.