Employee Records
Team Member
Covent Garden
Full Time
Coins Icon £11.9 / Hour
Team Member
Covent Garden

Full Time
Coins Icon £11.9 / Hour
Skills
Key skills:  Positive attitude  Lively personality – friendly and welcoming  Good teamwork  Plenty of energy!
Food Safety
Food Preparation
Description

  Summary of role 

The Team Member is primarily responsible for providing outstanding service to each and every customer and to ensure all products are made quickly, safely and to the correct recipe while striving to keep our shops clean, warm and inviting. 

 Reports to: Shop Manager 
 Supported by: Assistant Manager & Team Leader 

Key Duties:  
  • To offer fast, friendly and efficient customer service to all customers at all times.  
  • Food & coffee: Ensuring the customer is served appetising and tasty products made exactly to the company’s recipe specification.  
  • To follow Mystery shopper guidelines & the sequence of service.  
  • Shop environment: Clean and welcoming shops with tidy and abundant displays.  
  • To always uphold the highest standards of food hygiene & safety.  
  • To ensure health & safety standards are always followed.  
  • To help & support new / trainee team members.  

Performance measures:  
  • Mystery Shopper results  
  • Health & Safety audit results  
  • Profit protection check scores  
  • EHO scores 


  Summary of role 

The Team Member is primarily responsible for providing outstanding service to each and every customer and to ensure all products are made quickly, safely and to the correct recipe while striving to keep our shops clean, warm and inviting. 

 Reports to: Shop Manager 
 Supported by: Assistant Manager & Team Leader 

Key Duties:  
  • To offer fast, friendly and efficient customer service to all customers at all times.  
  • Food & coffee: Ensuring the customer is served appetising and tasty products made exactly to the company’s recipe specification.  
  • To follow Mystery shopper guidelines & the sequence of service.  
  • Shop environment: Clean and welcoming shops with tidy and abundant displays.  
  • To always uphold the highest standards of food hygiene & safety.  
  • To ensure health & safety standards are always followed.  
  • To help & support new / trainee team members.  

Performance measures:  
  • Mystery Shopper results  
  • Health & Safety audit results  
  • Profit protection check scores  
  • EHO scores