Team Member at Marylebone

Accessibility

Team Member

Marylebone

Part Time

Full Time

1 Year Experience

£12.9 / Hour

Team Member

Marylebone

Part Time

Full Time

1 Year Experience

£12.9 / Hour

Skills

Cleanliness

Safe Food Handling

Knife Skills

Kitchen Safety

Food Preparation

Sales and Catering

Description

Summary of role:

The BF Team Member works as part of the team in a Bagel Factory shop, supporting both front-of-house and back-of-house operations. The primary responsibility is to deliver excellent customer service by crafting high-quality bagels and drinks to company standards. Key focuses of the role include teamwork, following the key steps of Bagel Factory service, preparing and serving delicious bagels and hot drinks, maintaining cleanliness and always greeting customers with a warm smile.

Key Responsibilities

To build positive relationships and collaborate effectively with all staff members
To serve customers efficiently, politely and with a friendly approach
To always follow Bagel Factory W.O.W.S customer experience pillars: welcome, order, work and say goodbye
To perform all essential shop tasks, including operating the till, making coffee, preparing bagels, receiving and stocking deliveries and keeping the workspace clean and organized
To complete all required training promptly
To understand and uphold Bagel Factory standards and procedures
To demonstrate proficiency with core ingredients and products, including: sauces, creams, vegetables, meats, cheeses, syrups, and specialty elixirs
To ensure all products are prepared and presented according to Bagel Factory recipes, using the correct utensils and equipment
To maintain high standards of cleanliness, food safety, and workplace safety
To support and mentor new or trainee team

Performance measures

Health & Safety audit results
Customer service standards and feedback
EHO scores.

Key skills

Positive and enthusiastic attitude
Lively personality - friendly and welcoming
Good teamwork skills
Ability to work in a fast-paced environment
Reliable and punctual
High energy and willingness to learn.

Progression opportunities: BF Team Leader - leading the shift in the manager's absence, responsible for performance.

Benefits: 25% discount on Bagel Factory products; free meals while on shift, company-provided uniform; career development.

Summary of role:

Key Responsibilities

To build positive relationships and collaborate effectively with all staff members
To serve customers efficiently, politely and with a friendly approach
To always follow Bagel Factory W.O.W.S customer experience pillars: welcome, order, work and say goodbye
To perform all essential shop tasks, including operating the till, making coffee, preparing bagels, receiving and stocking deliveries and keeping the workspace clean and organized
To complete all required training promptly
To understand and uphold Bagel Factory standards and procedures
To demonstrate proficiency with core ingredients and products, including: sauces, creams, vegetables, meats, cheeses, syrups, and specialty elixirs
To ensure all products are prepared and presented according to Bagel Factory recipes, using the correct utensils and equipment
To maintain high standards of cleanliness, food safety, and workplace safety
To support and mentor new or trainee team

Performance measures