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Team Leader
Southampton
Team Leader
Southampton
Full Time
1
Year
Experience
£12.9 / Hour
Team Leader
Southampton
Full Time
1
Year
Experience
£12.9 / Hour
Skills
Safe Food Handling
Food Safety
Catering Service
Highly organised  Excellent leadership & people skills  Positive attitude.  Lively personality – friendly & welcoming.  Responsive to the needs of the business whilst on shift.
Food Preparation
Description
The Team Leader is primarily responsible for supporting the Management team with the smooth day to day running of their unit both front & back of house, delivering the highest standards of food quality and customer service through effective team leadership. Responsible for running the shift in the absence of the Shop Manager & Assistant Shop Manager.
Reports to: Shop Manager
Supported by: Assistant Manager
Key Duties:
- To lead & manage shifts by example, inspire & motivate the team to deliver the best
possible customer experience.
- Ensure all customers enjoy fast, friendly & efficient service.
- Food & coffee: Ensuring the customer is served appetising and tasty products made
exactly to the company’s recipe specification.
- Shop environment: Clean and welcoming shops with tidy and abundant displays.
- To always uphold the highest standards of food hygiene & safety.
- To ensure health & safety standards are always followed
- To follow Mystery Shopper guidelines & the sequence of service and ensure all TMs
on shift adhere to the guidelines
- Staff training & retention: Help to build a strong team to grow and progress with the
company
- Security: Ensuring that cash control / profit protection measures are in place and
any concerns are reported to the management team.
- Controls: To control staff labour costs while on shift through effective scheduling and
reaction to sales patterns.
- To control of cost of sales on shift through correct recipe usage of products
and striving to minimise waste.
- To help & Support new / trainee team members.
Performance measures:
- P&L results: control of food cost & wastage on shift.
- Health & Safety audit results
- Profit protection check scores
- EHO scores
- Mystery Shopper results
The Team Leader is primarily responsible for supporting the Management team with the smooth day to day running of their unit both front & back of house, delivering the highest standards of food quality and customer service through effective team leadership. Responsible for running the shift in the absence of the Shop Manager & Assistant Shop Manager.
Reports to: Shop Manager
Supported by: Assistant Manager
Key Duties:
- To lead & manage shifts by example, inspire & motivate the team to deliver the best
possible customer experience.
- Ensure all customers enjoy fast, friendly & efficient service.
- Food & coffee: Ensuring the customer is served appetising and tasty products made
exactly to the company’s recipe specification.
- Shop environment: Clean and welcoming shops with tidy and abundant displays.
- To always uphold the highest standards of food hygiene & safety.
- To ensure health & safety standards are always followed
- To follow Mystery Shopper guidelines & the sequence of service and ensure all TMs
on shift adhere to the guidelines
- Staff training & retention: Help to build a strong team to grow and progress with the
company
- Security: Ensuring that cash control / profit protection measures are in place and
any concerns are reported to the management team.
- Controls: To control staff labour costs while on shift through effective scheduling and
reaction to sales patterns.
- To control of cost of sales on shift through correct recipe usage of products
and striving to minimise waste.
- To help & Support new / trainee team members.
Performance measures:
- P&L results: control of food cost & wastage on shift.
- Health & Safety audit results
- Profit protection check scores
- EHO scores
- Mystery Shopper results
Team Leader
Full Time
1
Year
Experience
£12.9 / Hour
Skills
Safe Food Handling
Food Safety
Catering Service
Highly organised  Excellent leadership & people skills  Positive attitude.  Lively personality – friendly & welcoming.  Responsive to the needs of the business whilst on shift.
Food Preparation
Unit FCK4, Westquay, Southampton, SO15 1QD, United Kingdom