Head of Sales & Central Reservation

Location:

Head Office, Moreton in Marsh

Salary:

£55,000 - £60,000 per annum

Who We Are…

We are a collection of award-winning spa and hotel destinations.

Here at Barons Eden our aim is to treat our guests as a friend of the family and to create positive memorable experiences during their stay or visit to our Hotel and Spas.

We share a passion for entertaining, socialising, great food and standout experiences. Our close-knit team champion individuality, flare and operational excellence, treating each guest like a friend of the family, providing an experience that brings customers back time and time and again.

Our purpose is to hire people with passion and positivity. We train you for skill, nurture you to grow and achieve your goals…

The Role

As we continue our journey of growth, we are looking for an inspiring and dynamic Head of Sales and Central Reservation to lead our reservations department. The successful candidate will be pivotal in optimising our guest experience through telephone, email, and live chat interactions, as well as driving revenue targets and operational efficiency.

Join us and we can offer you benefits such as…

• Competitive Rate of Pay
• Discount on overnight stays and spa days.
• Discount on Spa experiences and treatments at any of our properties.
• 20% Discount on spa products.
• Complimentary spa day on your work anniversary.
• Excellent Induction and training programme.
• Perkbox Online benefits and discounts.
• Opportunities for professional development and career advancement.
• Free Parking.

Roles & Responsibilities:

• Lead and develop a high-performing reservations team, ensuring they deliver excellent guest service and contribute to achieving key revenue and operational targets.
• Oversee the guest experience through telephone, email, and live chat, ensuring perfect communication and positive interactions with each guest.
• Support the delivery of the business’s revenue goals by driving high conversion rates, upselling treatments, and optimising the central reservation system.
• Ensure the team follows clear, step-by-step processes for reservations, providing consistent and accurate information to both guests and internal teams.
• Work closely with the Sales & Marketing Director and other departments to ensure alignment on revenue strategies, guest satisfaction, and overall business growth.
• Utilise and manage our systems (Resort Suite) confidently, ensuring team proficiency and smooth operation of the reservation platform.
• Regularly analyse and report on team performance, conversion rates, and guest feedback, identifying areas for improvement and action.

Person Specification:

• Proven track record and success in driving strong sales growth in senior leadership positions.
• Demonstrated ability to drive commercial success through effective team leadership, strong performance metrics, and accountability.
• Excellent strategic planning and analytical skills to drive omni-channel growth, performance improvement, and innovation.
• Ability to collaborate effectively with internal teams, external stakeholders, and senior leadership, building strong working relationships across the business.
• Highly organised and efficient individual able to work independently and manage multiple priorities to meet business needs.
• Proven upsell experience ensuring high conversion rates and achieving KPIs.
• A leader who can inspire and motivate a team to achieve business goals and foster a positive and productive work environment.
• A strong commitment to excellence, integrity, and customer satisfaction.

Further Information:

• Head Office based.
• 40 hours per week based on a mixture of shifts with the commitment of working one weekend in four.
• Availability to work evenings, weekends, and holidays as part of a 7-day operation.

People say you can’t choose your family, well we choose you to be part of ours.

Head of Sales & Central Reservation

Location:

Head Office, Moreton in Marsh

Salary:

£55,000 - £60,000 per annum

Who We Are…

We are a collection of award-winning spa and hotel destinations.

Here at Barons Eden our aim is to treat our guests as a friend of the family and to create positive memorable experiences during their stay or visit to our Hotel and Spas.

We share a passion for entertaining, socialising, great food and standout experiences. Our close-knit team champion individuality, flare and operational excellence, treating each guest like a friend of the family, providing an experience that brings customers back time and time and again.

Our purpose is to hire people with passion and positivity. We train you for skill, nurture you to grow and achieve your goals…

The Role

As we continue our journey of growth, we are looking for an inspiring and dynamic Head of Sales and Central Reservation to lead our reservations department. The successful candidate will be pivotal in optimising our guest experience through telephone, email, and live chat interactions, as well as driving revenue targets and operational efficiency.

Join us and we can offer you benefits such as…

• Competitive Rate of Pay
• Discount on overnight stays and spa days.
• Discount on Spa experiences and treatments at any of our properties.
• 20% Discount on spa products.
• Complimentary spa day on your work anniversary.
• Excellent Induction and training programme.
• Perkbox Online benefits and discounts.
• Opportunities for professional development and career advancement.
• Free Parking.

Roles & Responsibilities:

• Lead and develop a high-performing reservations team, ensuring they deliver excellent guest service and contribute to achieving key revenue and operational targets.
• Oversee the guest experience through telephone, email, and live chat, ensuring perfect communication and positive interactions with each guest.
• Support the delivery of the business’s revenue goals by driving high conversion rates, upselling treatments, and optimising the central reservation system.
• Ensure the team follows clear, step-by-step processes for reservations, providing consistent and accurate information to both guests and internal teams.
• Work closely with the Sales & Marketing Director and other departments to ensure alignment on revenue strategies, guest satisfaction, and overall business growth.
• Utilise and manage our systems (Resort Suite) confidently, ensuring team proficiency and smooth operation of the reservation platform.
• Regularly analyse and report on team performance, conversion rates, and guest feedback, identifying areas for improvement and action.

Person Specification:

• Proven track record and success in driving strong sales growth in senior leadership positions.
• Demonstrated ability to drive commercial success through effective team leadership, strong performance metrics, and accountability.
• Excellent strategic planning and analytical skills to drive omni-channel growth, performance improvement, and innovation.
• Ability to collaborate effectively with internal teams, external stakeholders, and senior leadership, building strong working relationships across the business.
• Highly organised and efficient individual able to work independently and manage multiple priorities to meet business needs.
• Proven upsell experience ensuring high conversion rates and achieving KPIs.
• A leader who can inspire and motivate a team to achieve business goals and foster a positive and productive work environment.
• A strong commitment to excellence, integrity, and customer satisfaction.

Further Information:

• Head Office based.
• 40 hours per week based on a mixture of shifts with the commitment of working one weekend in four.
• Availability to work evenings, weekends, and holidays as part of a 7-day operation.

People say you can’t choose your family, well we choose you to be part of ours.