Central Support Coordinator (6-Month Fixed Term Contract)

Location: Ardencote/Hybrid

About Us

At Barons Eden, we are a collection of award-winning spa and hotel destinations, committed to delivering exceptional experiences. Our mission is to treat every guest as a friend of the family, creating positive and memorable moments during their stay. We value individuality, flair, and operational excellence, fostering a close-knit team that champions passion and positivity.

About the Role

As a Central Support Coordinator, you will play a pivotal behind-the-scenes role in ensuring the smooth operation of both our Sales and Guest Experience functions. Rather than acting as a primary contact for guests, you will focus on supporting processes, resolving escalations, maintaining data integrity, and enabling teams to deliver exceptional service and achieve commercial success.

This role is ideal for someone highly organised, detail-oriented, and solutions-focused, who enjoys working across multiple functions to improve efficiency and consistency.

Key Responsibilities

• Providing operational and administrative support across Sales and Guest Experience teams
• Monitoring booking accuracy, data quality, and system integrity across reservations platforms
• Investigating and resolving booking discrepancies, system issues, and internal queries
• Supporting the coordination of complex or high-value bookings and amendments
• Assisting with reporting, tracking performance metrics, and identifying trends or gaps
• Managing internal communications to ensure alignment between departments
• Supporting complaint resolution processes by gathering information and coordinating responses
• Maintaining up-to-date documentation, processes, and internal guides
• Assisting with system updates, testing, and process improvements
• Acting as a key link between departments to ensure a consistent and seamless guest journey

What We’re Looking For

• Highly organised with strong attention to detail
• Confident working with systems, data, and processes
• A natural problem-solver with a proactive mindset
• Ability to manage multiple priorities and meet deadlines
• Strong internal communication and collaboration skills
• Comfortable working in a fast-paced, evolving environment
• Previous experience in administrative, coordination, or support roles (hospitality advantageous)
• Good working knowledge of Microsoft Office, particularly Excel
• Experience with booking or reservation systems is beneficial

Additional Information

• Full-time role: 40 hours per week
• Working 5 days out of 7 (depending on business needs)
• Rolling Rota: 1 in 3 weekends required
• Location: Ardencote/Hybrid
• Salary £27,500.00 (pro rata)

Benefits

• Competitive salary
• Complimentary Spa Day on work anniversaries at any of our company spas
• Coffee, tea and snacks from our kitchen
• Access to the Employee Assistance Program
• 30% discount on overnight stays and spa days
• Discounts on food, drink and retail across our venues
• Pension scheme
• Free Parking
• Refer-a-Friend scheme
• Excellent Induction and training programme
• Perkbox Online benefits and discounts
• On-line Doctor support (appointments/prescriptions)
• A fun, supportive and inclusive work environment with loads of development opportunities

Central Support Coordinator (6-Month Fixed Term Contract)

Location: Ardencote/Hybrid

About Us

At Barons Eden, we are a collection of award-winning spa and hotel destinations, committed to delivering exceptional experiences. Our mission is to treat every guest as a friend of the family, creating positive and memorable moments during their stay. We value individuality, flair, and operational excellence, fostering a close-knit team that champions passion and positivity.

About the Role

As a Central Support Coordinator, you will play a pivotal behind-the-scenes role in ensuring the smooth operation of both our Sales and Guest Experience functions. Rather than acting as a primary contact for guests, you will focus on supporting processes, resolving escalations, maintaining data integrity, and enabling teams to deliver exceptional service and achieve commercial success.

This role is ideal for someone highly organised, detail-oriented, and solutions-focused, who enjoys working across multiple functions to improve efficiency and consistency.

Key Responsibilities

• Providing operational and administrative support across Sales and Guest Experience teams
• Monitoring booking accuracy, data quality, and system integrity across reservations platforms
• Investigating and resolving booking discrepancies, system issues, and internal queries
• Supporting the coordination of complex or high-value bookings and amendments
• Assisting with reporting, tracking performance metrics, and identifying trends or gaps
• Managing internal communications to ensure alignment between departments
• Supporting complaint resolution processes by gathering information and coordinating responses
• Maintaining up-to-date documentation, processes, and internal guides
• Assisting with system updates, testing, and process improvements
• Acting as a key link between departments to ensure a consistent and seamless guest journey

What We’re Looking For

• Highly organised with strong attention to detail
• Confident working with systems, data, and processes
• A natural problem-solver with a proactive mindset
• Ability to manage multiple priorities and meet deadlines
• Strong internal communication and collaboration skills
• Comfortable working in a fast-paced, evolving environment
• Previous experience in administrative, coordination, or support roles (hospitality advantageous)
• Good working knowledge of Microsoft Office, particularly Excel
• Experience with booking or reservation systems is beneficial

Additional Information

• Full-time role: 40 hours per week
• Working 5 days out of 7 (depending on business needs)
• Rolling Rota: 1 in 3 weekends required
• Location: Ardencote/Hybrid
• Salary £27,500.00 (pro rata)

Benefits

• Competitive salary
• Complimentary Spa Day on work anniversaries at any of our company spas
• Coffee, tea and snacks from our kitchen
• Access to the Employee Assistance Program
• 30% discount on overnight stays and spa days
• Discounts on food, drink and retail across our venues
• Pension scheme
• Free Parking
• Refer-a-Friend scheme
• Excellent Induction and training programme
• Perkbox Online benefits and discounts
• On-line Doctor support (appointments/prescriptions)
• A fun, supportive and inclusive work environment with loads of development opportunities