Deputy General Manager

Deputy General Manager – Bat & Ball Covent Garden | Urban Pubs & Bars | London

Welcome to Bat & Ball – where sport, games, and good times come together!

We’re now looking for a talented, ambitious and energetic Deputy General Manager to join the team at Bat & Ball Covent Garden.

Located in the heart of Covent Garden, Bat & Ball is all about sport, energy and having a bloody good time. From Premier League football and the Six Nations to darts, F1, tennis and everything in between, we're the place where fans come together to watch the action, celebrate the wins and enjoy the atmosphere.

With big screens, live sport, great food, craft beers, cocktails and an electric atmosphere, no two days are the same. We’re looking for a Deputy General Manager who thrives in a fast-paced environment, loves leading people and knows how to turn a busy sporting occasion into an unforgettable experience.

As Deputy General Manager, you’ll be the right hand to the General Manager and play a key role in the overall success of Bat & Ball.

You’ll help lead the business as if it were your own, taking responsibility for the day-to-day operation, commercial performance, people and guest experience.

You’ll be a visible leader on the floor, setting the tone for the team and making sure the venue delivers exceptional hospitality every day — particularly when the big games are on.

You’ll:

• Work closely with the General Manager to lead the overall operation of the venue.

• Take full ownership of shifts and confidently lead the business in the GM's absence.

• Drive exceptional service standards across the floor, bar and guest experience.

• Lead from the front during busy services and major sporting events.

• Help deliver the commercial strategy of the venue, driving sales, profitability and guest spend.

• Understand key business metrics including sales, labour, GP, stock and costs, and use them to make informed decisions.

• Help plan and execute major sporting events, promotions and venue activations.

• Build a high-performing team through effective recruitment, training, coaching and development.

• Develop future leaders and create clear progression opportunities for your team.

• Build strong relationships with guests and create a loyal community around Bat & Ball.

• Work closely with the GM on rotas, labour management, stock control and operational planning.

• Maintain consistently high standards across service, cleanliness, health & safety and compliance.

• Be commercially curious, always looking for new ways to drive the business forward.

• Help create an environment where the team genuinely enjoys coming to work.

• Act as a role model for Urban's values and culture.

We’re looking for someone who lives and breathes hospitality, loves sport and has the leadership skills and commercial mindset to help drive a busy, high-energy venue.

Someone who:

• Wears their heart on their sleeve – takes ownership, leads from the front and treats the business as their own.

• Is cool, calm and collected under pressure – whether that's a packed Saturday night, a huge sporting fixture or a last-minute goal!

• Has strong commercial awareness and understands what drives a successful business.

• Is confident managing a large, fast-paced operation and making decisions quickly.

• Is passionate about people and genuinely enjoys recruiting, training, coaching and developing a team.

• Has superb customer and floor-service skills and understands what great hospitality looks like.

• Is an excellent communicator who is approachable, positive and leads by example.

• Has strong organisational skills and can confidently manage competing priorities.

• Has an entrepreneurial flair and is always looking for ways to improve the business.

• Isn't precious – leaves their ego at the door, gets stuck in and helps get sh*t done.

• Loves sport, live events and creating an atmosphere that guests want to come back to.

• Has previous management experience in a busy hospitality environment, ideally at Assistant Manager, Deputy GM or similar level.

• Most importantly, knows how to have fun while delivering seriously good hospitality.

This is more than just a job title.

As Deputy General Manager, you’ll have a genuine opportunity to make your mark on Bat & Ball, work closely with the General Manager and take real ownership of the venue's performance.

For the right person, this is a fantastic opportunity to develop your leadership and commercial skills within one of London's fastest-growing independent pub groups.

With regular new openings and plenty of opportunities across the group, we're passionate about helping ambitious people build long-term careers with us.

• Competitive salary & bonus scheme

• Training and development

• Career progression and promotion opportunities with regular new openings

• 30% discount across all Urban Pubs & Bars venues

• The opportunity to make strategic decisions within your business – take ownership and Be Fearless

• Annual team trips abroad, management incentives and regular socials

• A fun, supportive and people-focused culture

• 28 days holiday

• Employee Assistance Programme (EAP)

• Good people know good people – referral scheme of up to £1,000

• Birthday off and paid – because birthdays are for celebrating

• Cycle to work scheme

If you’re passionate about sport, hospitality, people and performance, and you're ready to take the next step in your management career, we want to hear from you.

Deputy General Manager – Bat & Ball Covent Garden | Urban Pubs & Bars | London

Welcome to Bat & Ball – where sport, games, and good times come together!

We’re now looking for a talented, ambitious and energetic Deputy General Manager to join the team at Bat & Ball Covent Garden.

Located in the heart of Covent Garden, Bat & Ball is all about sport, energy and having a bloody good time. From Premier League football and the Six Nations to darts, F1, tennis and everything in between, we're the place where fans come together to watch the action, celebrate the wins and enjoy the atmosphere.

With big screens, live sport, great food, craft beers, cocktails and an electric atmosphere, no two days are the same. We’re looking for a Deputy General Manager who thrives in a fast-paced environment, loves leading people and knows how to turn a busy sporting occasion into an unforgettable experience.

As Deputy General Manager, you’ll be the right hand to the General Manager and play a key role in the overall success of Bat & Ball.

You’ll help lead the business as if it were your own, taking responsibility for the day-to-day operation, commercial performance, people and guest experience.

You’ll be a visible leader on the floor, setting the tone for the team and making sure the venue delivers exceptional hospitality every day — particularly when the big games are on.

You’ll:

• Work closely with the General Manager to lead the overall operation of the venue.

• Take full ownership of shifts and confidently lead the business in the GM's absence.

• Drive exceptional service standards across the floor, bar and guest experience.

• Lead from the front during busy services and major sporting events.

• Help deliver the commercial strategy of the venue, driving sales, profitability and guest spend.

• Understand key business metrics including sales, labour, GP, stock and costs, and use them to make informed decisions.

• Help plan and execute major sporting events, promotions and venue activations.

• Build a high-performing team through effective recruitment, training, coaching and development.

• Develop future leaders and create clear progression opportunities for your team.

• Build strong relationships with guests and create a loyal community around Bat & Ball.

• Work closely with the GM on rotas, labour management, stock control and operational planning.

• Maintain consistently high standards across service, cleanliness, health & safety and compliance.

• Be commercially curious, always looking for new ways to drive the business forward.

• Help create an environment where the team genuinely enjoys coming to work.

• Act as a role model for Urban's values and culture.

We’re looking for someone who lives and breathes hospitality, loves sport and has the leadership skills and commercial mindset to help drive a busy, high-energy venue.

Someone who:

• Wears their heart on their sleeve – takes ownership, leads from the front and treats the business as their own.

• Is cool, calm and collected under pressure – whether that's a packed Saturday night, a huge sporting fixture or a last-minute goal!

• Has strong commercial awareness and understands what drives a successful business.

• Is confident managing a large, fast-paced operation and making decisions quickly.

• Is passionate about people and genuinely enjoys recruiting, training, coaching and developing a team.

• Has superb customer and floor-service skills and understands what great hospitality looks like.

• Is an excellent communicator who is approachable, positive and leads by example.

• Has strong organisational skills and can confidently manage competing priorities.

• Has an entrepreneurial flair and is always looking for ways to improve the business.

• Isn't precious – leaves their ego at the door, gets stuck in and helps get sh*t done.

• Loves sport, live events and creating an atmosphere that guests want to come back to.

• Has previous management experience in a busy hospitality environment, ideally at Assistant Manager, Deputy GM or similar level.

• Most importantly, knows how to have fun while delivering seriously good hospitality.

This is more than just a job title.

As Deputy General Manager, you’ll have a genuine opportunity to make your mark on Bat & Ball, work closely with the General Manager and take real ownership of the venue's performance.

For the right person, this is a fantastic opportunity to develop your leadership and commercial skills within one of London's fastest-growing independent pub groups.

With regular new openings and plenty of opportunities across the group, we're passionate about helping ambitious people build long-term careers with us.

• Competitive salary & bonus scheme

• Training and development

• Career progression and promotion opportunities with regular new openings

• 30% discount across all Urban Pubs & Bars venues

• The opportunity to make strategic decisions within your business – take ownership and Be Fearless

• Annual team trips abroad, management incentives and regular socials

• A fun, supportive and people-focused culture

• 28 days holiday

• Employee Assistance Programme (EAP)

• Good people know good people – referral scheme of up to £1,000

• Birthday off and paid – because birthdays are for celebrating

• Cycle to work scheme

If you’re passionate about sport, hospitality, people and performance, and you're ready to take the next step in your management career, we want to hear from you.