Job title: Team Member

Reports to: Shop Manager

To contribute to increasing the sales of the shop through providing an excellent customer experience and outstanding product quality whilst working as part of a team.

·          Providing an excellent experience to each and every customer who visits the shop, ensuring that all customer needs are exceeded at all times

·          Assisting in the preparation and service of all products as required, ensuring the correct standard and quality is met at all times

·          Assisting your colleagues whenever and wherever possible, thereby promoting excellent teamwork

·          Ensuring all production processes & practices are followed at all times, including Food Safety controls

·          Ensuring any and all payment procedures in particular cash handling are performed in an accurate and consistent manner

·          Following reasonable instruction from the management team and carrying out miscellaneous duties as required at all times

·            Ensuring every customer is greeted in a friendly & timely manner, making them feel welcome throughout every part of their visit, and encouraging them to come back; recognising regular customers and remembering their orders & any special requests

·            Demonstrating fast, efficient service by ensuring that customers are not kept waiting at any time

·            Assisting customers with all requirements by offering suggestions & demonstrating great product knowledge at all times; assisting customers with requests and ensuring these are catered for

·            Dealing effectively and courteously with any customer complaints and reporting them immediately to the manager; making the manager aware of any potential complaints or dissatisfied customers

·            Acting as a final check on the quality and consistency of food and drinks before they are served

·             Communicating effectively with the rest of the team regarding potential product shortages to prevent items from running out and keeping the displays looking full

·            Ensuring that the correct packaging and merchandising materials are used at all times

·            Producing great quality coffee & other drinks in line with our recipes

·            Minimising levels of wastage by correctly maintaining & storing products and following recipe specifications & preparation guidelines

·            Monitoring the quality of bread and all other products being delivered into the shop to ensure that they are suitable for being sold to our customers

·            Prepare our product range to the correct guidelines

·            Monitoring the quality and consistency of food products before they are served, making sure that no sub- standard items are put out on display or served to customers

·            Following our Food Safety controls at all times, including making sure all preparation is stored in a clean, labelled, dated and organised manner following correct stock rotation

·          Minimising levels of wastage by correctly maintaining & storing products and following recipe specifications & preparation guidelines

·          Prepare the coffee range to the correct guidelines

·          Monitoring the quality and consistency of coffee products before they are served, making sure that no sub- standard items are served to customers

·          Following our Food Safety controls at all times, including temperature controls, labels are used correctly, products are dated and organised in a manner following correct stock rotation

·          Following all required procedures for the opening and/ or closing of the coffee area of the shop

·          Performing all required cleaning duties, and ensuring that all areas are maintained to agreed standards of cleanliness & hygiene and left accordingly at the end of your shift

·          Complete all required daily retail procedures, including equipment checks

·          Conducting daily coffee checks ensuring all grinder and coffee set ups are up to company standards

·          Conducting weekly in store coffee audit with training/coaching if necessary

·          Cleaning and close down of the coffee machine

Job title: Team Member

Reports to: Shop Manager

To contribute to increasing the sales of the shop through providing an excellent customer experience and outstanding product quality whilst working as part of a team.

·          Providing an excellent experience to each and every customer who visits the shop, ensuring that all customer needs are exceeded at all times

·          Assisting in the preparation and service of all products as required, ensuring the correct standard and quality is met at all times

·          Assisting your colleagues whenever and wherever possible, thereby promoting excellent teamwork

·          Ensuring all production processes & practices are followed at all times, including Food Safety controls

·          Ensuring any and all payment procedures in particular cash handling are performed in an accurate and consistent manner

·          Following reasonable instruction from the management team and carrying out miscellaneous duties as required at all times

·            Ensuring every customer is greeted in a friendly & timely manner, making them feel welcome throughout every part of their visit, and encouraging them to come back; recognising regular customers and remembering their orders & any special requests

·            Demonstrating fast, efficient service by ensuring that customers are not kept waiting at any time

·            Assisting customers with all requirements by offering suggestions & demonstrating great product knowledge at all times; assisting customers with requests and ensuring these are catered for

·            Dealing effectively and courteously with any customer complaints and reporting them immediately to the manager; making the manager aware of any potential complaints or dissatisfied customers

·            Acting as a final check on the quality and consistency of food and drinks before they are served

·             Communicating effectively with the rest of the team regarding potential product shortages to prevent items from running out and keeping the displays looking full

·            Ensuring that the correct packaging and merchandising materials are used at all times

·            Producing great quality coffee & other drinks in line with our recipes

·            Minimising levels of wastage by correctly maintaining & storing products and following recipe specifications & preparation guidelines

·            Monitoring the quality of bread and all other products being delivered into the shop to ensure that they are suitable for being sold to our customers

·            Prepare our product range to the correct guidelines

·            Monitoring the quality and consistency of food products before they are served, making sure that no sub- standard items are put out on display or served to customers

·            Following our Food Safety controls at all times, including making sure all preparation is stored in a clean, labelled, dated and organised manner following correct stock rotation

·          Minimising levels of wastage by correctly maintaining & storing products and following recipe specifications & preparation guidelines

·          Prepare the coffee range to the correct guidelines

·          Monitoring the quality and consistency of coffee products before they are served, making sure that no sub- standard items are served to customers

·          Following our Food Safety controls at all times, including temperature controls, labels are used correctly, products are dated and organised in a manner following correct stock rotation

·          Following all required procedures for the opening and/ or closing of the coffee area of the shop

·          Performing all required cleaning duties, and ensuring that all areas are maintained to agreed standards of cleanliness & hygiene and left accordingly at the end of your shift

·          Complete all required daily retail procedures, including equipment checks

·          Conducting daily coffee checks ensuring all grinder and coffee set ups are up to company standards

·          Conducting weekly in store coffee audit with training/coaching if necessary

·          Cleaning and close down of the coffee machine