Employee Records
House Manager
Beaverbrook Front of House
Full Time
5 Years Experience
Coins Icon Up to £50000 / Year
House Manager
Beaverbrook Front of House

Full Time
5 Years Experience
Coins Icon Up to £50000 / Year
Skills
Guest Relations
Training Experience
Staff Scheduling
Microsoft Office
Health and Safety
Luxury Hotel Experience
+2
Description

HOUSE MANAGER

Be the Heart of the Guest Experience at Beaverbrook

At Beaverbrook, we don’t just welcome guests - we create extraordinary, lasting memories in a setting of English elegance and charm. We are seeking a charismatic and emotionally intelligent House Manager to lead our dynamic team and shape unforgettable guest experiences across our beautiful estate.

The Role
As House Manager, you will be the ever-present host of Beaverbrook - visible, approachable, and deeply engaged with guests and Members alike. You’ll lead a dynamic team inspiring them to deliver service that is warm, personalised, and always one step ahead.

Key Responsibilities:

  • Personally welcome and connect with guests, Members, and VIPs throughout their stay.
  • Oversee the guest journey from pre-arrival through to departure.
  • Lead from the floor—spending at least 70% of your time in guest-facing areas.
  • Create bespoke guest itineraries. 
  • Curate VIP amenities.
  • Drive service excellence in line with LQA standards.
  • Enhance the atmosphere of the estate by ensuring lighting, music, décor, employee grooming and seasonal set ups are adhered to.
  • Mentor and develop your team, setting the tone for service and professionalism.
  • Direct reports include Reception Manager, Guest Relations Manager, Night Manager, Activities Coordinator and Duty Managers.
  • Support Estate site visits in conjunction with the Sales Team – leading show rounds, as required.
  • Strong knowledge of Opera Cloud, Fourth, Flow, and other hotel systems.
  • A Front Office expert with a high level of knowledge of Housekeeping, Reservations and understanding of Events and F&B operations.
  • Collaborate across departments to ensure seamless service.
  • Deputise for the Rooms Division Manager in their absence.
  • Take a key role in health, safety, and wellbeing within the department.
  • Develop our programme of onsite and offsite activities.

About You:

  • A minimum of 5 years’ experience in 5-star hotel management, ideally within a landmark London property or luxury country house hotel.
  • Proven track record in guest-facing leadership roles across Rooms Division functions.
  • Expert in luxury service standards (LQA/Forbes) with an innate understanding of our target demographic.
  • Highly emotionally intelligent, impeccably groomed, and detail oriented.
  • Confident communicator and inspirational team leader.
  • Familiarity with luxury travel programs (e.g. Amex Fine Hotels & Resorts, Leading Hotels of the World) is a plus.
  • A hospitality degree or equivalent is preferable.
  • A full clean driving license is essential.

Salary: Up to £50,000 per annum, plus tronc and management bonus scheme 

Why Join Beaverbrook?
This is your opportunity to make a real impact in a guest-centric, forward-thinking environment where your ideas and leadership will help shape the future of one of the UK’s most unique luxury destinations.

Benefits

In addition to a competitive reward, we are committed to investing heavily in your development and helping you grow a long-term career with Beaverbrook.

As a member of our team, you can expect to receive:

  • Competitive salary
  • Discounts on retail, gym memberships, cinema tickets and many more with Hospitality Rewards App
  • Personal development support
  • Wide range of recognised qualifications and development opportunities
  • Discounted rates on Food & Beverage
  • 28 days annual leave(including Bank Holidays), rising by 1 day each year for 5 years
  • Pension
  • Life Insurance 
  • Sick Pay
  • Long Service Awards
  • Earn a thank you bonus through our recommend a friend scheme
  • Cycle to work scheme
  • Uniforms
  • Free parking
  • And other local benefits

Ready to lead with charm and purpose?
Apply now and become a part of the Beaverbrook story.

HOUSE MANAGER

Be the Heart of the Guest Experience at Beaverbrook

At Beaverbrook, we don’t just welcome guests - we create extraordinary, lasting memories in a setting of English elegance and charm. We are seeking a charismatic and emotionally intelligent House Manager to lead our dynamic team and shape unforgettable guest experiences across our beautiful estate.

The Role
As House Manager, you will be the ever-present host of Beaverbrook - visible, approachable, and deeply engaged with guests and Members alike. You’ll lead a dynamic team inspiring them to deliver service that is warm, personalised, and always one step ahead.

Key Responsibilities:

  • Personally welcome and connect with guests, Members, and VIPs throughout their stay.
  • Oversee the guest journey from pre-arrival through to departure.
  • Lead from the floor—spending at least 70% of your time in guest-facing areas.
  • Create bespoke guest itineraries. 
  • Curate VIP amenities.
  • Drive service excellence in line with LQA standards.
  • Enhance the atmosphere of the estate by ensuring lighting, music, décor, employee grooming and seasonal set ups are adhered to.
  • Mentor and develop your team, setting the tone for service and professionalism.
  • Direct reports include Reception Manager, Guest Relations Manager, Night Manager, Activities Coordinator and Duty Managers.
  • Support Estate site visits in conjunction with the Sales Team – leading show rounds, as required.
  • Strong knowledge of Opera Cloud, Fourth, Flow, and other hotel systems.
  • A Front Office expert with a high level of knowledge of Housekeeping, Reservations and understanding of Events and F&B operations.
  • Collaborate across departments to ensure seamless service.
  • Deputise for the Rooms Division Manager in their absence.
  • Take a key role in health, safety, and wellbeing within the department.
  • Develop our programme of onsite and offsite activities.

About You:

  • A minimum of 5 years’ experience in 5-star hotel management, ideally within a landmark London property or luxury country house hotel.
  • Proven track record in guest-facing leadership roles across Rooms Division functions.
  • Expert in luxury service standards (LQA/Forbes) with an innate understanding of our target demographic.
  • Highly emotionally intelligent, impeccably groomed, and detail oriented.
  • Confident communicator and inspirational team leader.
  • Familiarity with luxury travel programs (e.g. Amex Fine Hotels & Resorts, Leading Hotels of the World) is a plus.
  • A hospitality degree or equivalent is preferable.
  • A full clean driving license is essential.

Salary: Up to £50,000 per annum, plus tronc and management bonus scheme 

Why Join Beaverbrook?
This is your opportunity to make a real impact in a guest-centric, forward-thinking environment where your ideas and leadership will help shape the future of one of the UK’s most unique luxury destinations.

Benefits

In addition to a competitive reward, we are committed to investing heavily in your development and helping you grow a long-term career with Beaverbrook.

As a member of our team, you can expect to receive:

  • Competitive salary
  • Discounts on retail, gym memberships, cinema tickets and many more with Hospitality Rewards App
  • Personal development support
  • Wide range of recognised qualifications and development opportunities
  • Discounted rates on Food & Beverage
  • 28 days annual leave(including Bank Holidays), rising by 1 day each year for 5 years
  • Pension
  • Life Insurance 
  • Sick Pay
  • Long Service Awards
  • Earn a thank you bonus through our recommend a friend scheme
  • Cycle to work scheme
  • Uniforms
  • Free parking
  • And other local benefits

Ready to lead with charm and purpose?
Apply now and become a part of the Beaverbrook story.