Do you take pride in delivering truly unforgettable and enchanting guest experiences?

The Role

We are seeking an Assistant Guest Experience Manager to support the smooth running of our front office operation and ensure every Guest and Member receives a warm, seamless and truly 5* welcome.

You will help lead our Reception, Hall Porter and Duty Manager teams, keeping all front-of-house areas immaculate while delivering exceptional service throughout the guest journey. Willing to help cover team shifts when required, ensuring continuity of service. 

Key responsibilities include:

• Leading, training and motivating the team to deliver consistent, high-quality service.
• Supporting the Head of Guest Experiences with rotas, recruitment, performance management and team communication.
• Handling guest queries, complaints and billing confidently and professionally.
• Ensuring smooth check-ins/outs, accurate room status and strong coordination with all departments.

The Person

The successful candidate will be confident and guest-focused, with excellent communication and organisational skills. With 5* hospitality experience and familiarity with LQA standards, you will bring a passion for exceptional service, impeccable attention to detail and the ability to inspire those around you.

Shift Pattern

• The ideal candidate will be flexible, working any 5 days out of 7, based on a 40 hour week. 

Do you take pride in delivering truly unforgettable and enchanting guest experiences?

The Role

We are seeking an Assistant Guest Experience Manager to support the smooth running of our front office operation and ensure every Guest and Member receives a warm, seamless and truly 5* welcome.

You will help lead our Reception, Hall Porter and Duty Manager teams, keeping all front-of-house areas immaculate while delivering exceptional service throughout the guest journey. Willing to help cover team shifts when required, ensuring continuity of service. 

Key responsibilities include:

• Leading, training and motivating the team to deliver consistent, high-quality service.
• Supporting the Head of Guest Experiences with rotas, recruitment, performance management and team communication.
• Handling guest queries, complaints and billing confidently and professionally.
• Ensuring smooth check-ins/outs, accurate room status and strong coordination with all departments.

The Person

The successful candidate will be confident and guest-focused, with excellent communication and organisational skills. With 5* hospitality experience and familiarity with LQA standards, you will bring a passion for exceptional service, impeccable attention to detail and the ability to inspire those around you.

Shift Pattern

• The ideal candidate will be flexible, working any 5 days out of 7, based on a 40 hour week.