Do you take pride in delivering truly unforgettable and enchanting guest experiences?

The Role

As Head of Guest Experiences, you’ll be the warm, confident and impeccably presented host who sets the tone the moment our Guests and Members arrive. This is a hands-on, front-of-house role where charm, precision and a passion for 5* excellence are essential. You’ll lead the Reception, Hall Porters, Duty Managers, Guest Relations and Night Team to deliver a seamless, standout service for every guest, every time. 

The Person

The successful candidate will possess proven 5* hospitality experience, with a strong background in adhering to LQA standards. Drive exceptional service quality through proactive walk-rounds, impactful coaching, and a dedicated focus on continuous improvement.

As Head of Guest Experiences, you’ll manage the departmental budget, attend P&L meetings and represent the Director of Guest Experiences in their absence as required.

Confident and front-facing, you’ll greet Guests and Members by name, build guest relationships, recognise VIPs and create standout moments that define our 5* experience.

Shift Pattern

The ideal candidate will be flexible, working any 5 days out of 7, this will include weekends and bank holidays.

Do you take pride in delivering truly unforgettable and enchanting guest experiences?

The Role

As Head of Guest Experiences, you’ll be the warm, confident and impeccably presented host who sets the tone the moment our Guests and Members arrive. This is a hands-on, front-of-house role where charm, precision and a passion for 5* excellence are essential. You’ll lead the Reception, Hall Porters, Duty Managers, Guest Relations and Night Team to deliver a seamless, standout service for every guest, every time. 

The Person

The successful candidate will possess proven 5* hospitality experience, with a strong background in adhering to LQA standards. Drive exceptional service quality through proactive walk-rounds, impactful coaching, and a dedicated focus on continuous improvement.

As Head of Guest Experiences, you’ll manage the departmental budget, attend P&L meetings and represent the Director of Guest Experiences in their absence as required.

Confident and front-facing, you’ll greet Guests and Members by name, build guest relationships, recognise VIPs and create standout moments that define our 5* experience.

Shift Pattern

The ideal candidate will be flexible, working any 5 days out of 7, this will include weekends and bank holidays.