FRONT OFFICE MANAGER

Be the Heart of the Guest Experience at Beaverbrook

We create extraordinary, lasting memories in a setting of English elegance and charm. As Front Office Manager, you will be the ever-present host of the estate: visible, approachable and emotionally intelligent, leading a dynamic front office team to deliver warm, personalised service and unforgettable experiences for our guests and Members.

Key Responsibilities:

• Be a visible and engaging host, personally welcoming guests, Members and VIPs. 
• Own the guest journey from pre arrival to departure, delivering seamless, personalised experiences. 
• Lead from the floor, spending the majority of time in guest facing areas. 
• Drive LQA service standards and curate bespoke itineraries and VIP touches. 
• Inspire and develop the Front Office team, setting impeccable service and grooming standards. 
• Collaborate closely with Housekeeping, Reservations, F&B and Events to ensure joined up service. 
• Support estate site visits and show rounds alongside the Sales team. 
• Act as a Front Office expert with strong systems knowledge, including Opera Cloud and Seven Rooms. 
• Promote a strong culture of health, safety and wellbeing within the department. 

About You:

• You bring proven experience in 5 star hotel management, ideally within a landmark property or luxury country house hotel.
• You have a strong track record in senior, guest facing Front Office leadership roles, with a passion for visible, hands on service.
• You are deeply fluent in luxury service standards (LQA, Forbes) and instinctively understand the expectations of a discerning, international clientele. 
• Naturally emotionally intelligent, impeccably presented and highly detail focused, you lead with warmth and confidence. 
• An outstanding communicator and inspiring people leader, you know how to motivate teams to deliver memorable experiences, consistently. 
• Experience with luxury travel programmes such as Amex Fine Hotels & Resorts or Leading Hotels of the World is advantageous. 
• A hospitality qualification (or equivalent experience) is preferred. 
• A full, clean UK driving licence is essential. 

Salary: Up to £55,000 per annum, plus tronc and management bonus scheme 

Working Pattern: This role requires flexibility to work any 5 days out of 7, including weekends, evenings and bank holidays. 

Why Join Beaverbrook?
This is your opportunity to make a real impact in a guest-centric, forward-thinking environment where your ideas and leadership will help shape the future of one of the UK’s most unique luxury destinations.

Benefits

At Beaverbrook, we believe looking after our people is just as important as looking after our guests. Alongside a competitive reward package, we are committed to investing in your development and supporting a long term, fulfilling career with us. As part of the Beaverbrook team, you’ll enjoy: 

• A competitive salary 
• Ongoing personal development support and access to recognised qualifications 
• Discounts on retail, gym memberships, cinema tickets and more via the Hospitality Rewards App 
• Discounted Food & Beverage across the estate 
• 28 days’ annual leave (including Bank Holidays), increasing by one day per year for up to five years 
• Pension scheme, life insurance and sick pay 
• Long service awards 
• A ‘recommend a friend’ bonus scheme 
• Cycle to work scheme 
• Uniform provided 
• Free on site parking 

Ready to lead with charm and purpose?
Apply now and become a part of the Beaverbrook story.

FRONT OFFICE MANAGER

Be the Heart of the Guest Experience at Beaverbrook

We create extraordinary, lasting memories in a setting of English elegance and charm. As Front Office Manager, you will be the ever-present host of the estate: visible, approachable and emotionally intelligent, leading a dynamic front office team to deliver warm, personalised service and unforgettable experiences for our guests and Members.

Key Responsibilities:

• Be a visible and engaging host, personally welcoming guests, Members and VIPs. 
• Own the guest journey from pre arrival to departure, delivering seamless, personalised experiences. 
• Lead from the floor, spending the majority of time in guest facing areas. 
• Drive LQA service standards and curate bespoke itineraries and VIP touches. 
• Inspire and develop the Front Office team, setting impeccable service and grooming standards. 
• Collaborate closely with Housekeeping, Reservations, F&B and Events to ensure joined up service. 
• Support estate site visits and show rounds alongside the Sales team. 
• Act as a Front Office expert with strong systems knowledge, including Opera Cloud and Seven Rooms. 
• Promote a strong culture of health, safety and wellbeing within the department. 

About You:

• You bring proven experience in 5 star hotel management, ideally within a landmark property or luxury country house hotel.
• You have a strong track record in senior, guest facing Front Office leadership roles, with a passion for visible, hands on service.
• You are deeply fluent in luxury service standards (LQA, Forbes) and instinctively understand the expectations of a discerning, international clientele. 
• Naturally emotionally intelligent, impeccably presented and highly detail focused, you lead with warmth and confidence. 
• An outstanding communicator and inspiring people leader, you know how to motivate teams to deliver memorable experiences, consistently. 
• Experience with luxury travel programmes such as Amex Fine Hotels & Resorts or Leading Hotels of the World is advantageous. 
• A hospitality qualification (or equivalent experience) is preferred. 
• A full, clean UK driving licence is essential. 

Salary: Up to £55,000 per annum, plus tronc and management bonus scheme 

Working Pattern: This role requires flexibility to work any 5 days out of 7, including weekends, evenings and bank holidays. 

Why Join Beaverbrook?
This is your opportunity to make a real impact in a guest-centric, forward-thinking environment where your ideas and leadership will help shape the future of one of the UK’s most unique luxury destinations.

Benefits

At Beaverbrook, we believe looking after our people is just as important as looking after our guests. Alongside a competitive reward package, we are committed to investing in your development and supporting a long term, fulfilling career with us. As part of the Beaverbrook team, you’ll enjoy: 

• A competitive salary 
• Ongoing personal development support and access to recognised qualifications 
• Discounts on retail, gym memberships, cinema tickets and more via the Hospitality Rewards App 
• Discounted Food & Beverage across the estate 
• 28 days’ annual leave (including Bank Holidays), increasing by one day per year for up to five years 
• Pension scheme, life insurance and sick pay 
• Long service awards 
• A ‘recommend a friend’ bonus scheme 
• Cycle to work scheme 
• Uniform provided 
• Free on site parking 

Ready to lead with charm and purpose?
Apply now and become a part of the Beaverbrook story.