WHO ARE WE

Nestled in the heart of London’s prestigious Square Mile, Pan Pacific London seamlessly blends graceful luxury, innovative wellness, world-class dining, and exceptional service.

Featuring 194 rooms and 43 suites, including the opulent Pan Pacific Suite, we redefine modern hospitality. Guests can unwind at SENSORY, our state-of-the-art wellbeing floor, complete with an infinity pool, advanced gym, and indulgent spa treatments.

At Pan Pacific London, luxury meets excellence and we invite you to be part of it.

ABOUT YOU

We’re on the looking for a passionate and guest-focused Butler/Guest Experience Curator to become a valued part of our outstanding Guest Relations team at Pan Pacific London.

You bring confidence, empathy, and professionalism to every interaction, whether with guests or colleagues. Calm under pressure and committed to excellence, you strive to create memorable experiences at every opportunity.

If you take pride in your work, pay close attention to detail, and consistently put people at the heart of everything you do, we would be delighted to hear from you.

JOB SUMMARY

As a Butler/Guest Experience Curator in our Guest Relations department, you will play a key role in delivering exceptional, personalised experiences for every guest. You will be a true ambassador of Pan Pacific London, ensuring every interaction reflects our commitment to excellence. You will enjoy getting in touch with our Top VIPs prior, during and post-stay to determine the best personalized experience. You will be the main contact and have a strong contact with all departments to ensure all requests can be met in a swift and efficient manner. Nothing seems impossible as you strive to create an unforgettable experience and exquisite service to our guests with an elegant and refined Asian sensibility. Your responsibilities will include, but are not limited to:

·            Deal with top suite payers or top VIPs in the hotel.

·            Getting in contact with guest after reservation is made to determine their preferences and to anticipate their needs (obtain preferences for pillow, newspapers, dietary requirement, organizing tours, errands, etc.).

·            Communicate all guest preferences and feedback with the relevant departments.

·            Carry out any guest errands on behalf of the guest.

YOUR BENEFITS WORKING AS A BUTLER/GUEST EXPERIENCE CURATOR AT PAN PACIFIC LONDON

As a company, we take pride in our close-knit culture, commitment to development, and focus on wellbeing. Here’s what we offer:

·         Access to Mental Health First Aiders

·         An extra day off to celebrate your birthday

·         Cycle to Work Scheme

·         Employee Referral Scheme

·         Season Ticket Loan

·         Enhanced Maternity and Paternity Policies

·         Eye Care Voucher Scheme

·         Social and Employee Wellness Activities

·         Employee Assistance Programme, including 24/7 virtual GP and financial advisors

·         Two hotel-wide social events per year, plus additional team gatherings

·         Flexible Work Policy

·         Complimentary dry cleaning for uniforms and work attire

·         Reward and Recognition Programmes including Star of the Month, Manager of the Quarter, and Star of the Year

·         Guest Experience Programme

·         50% Discount on Food and 25% Discounts on Beverage at Food & Beverage outlets at Pan Pacific London

·         30% Discount on internal spa treatments

·         30% Discount on Food & Beverage across Pan Pacific Hotel Group properties

·         Friends & Family rates at Pan Pacific London and across Pan Pacific Hotels Group

·         Complimentary meals prepared daily by our chefs

·         Two fully paid Study Days per year (in addition to annual leave)

·         Two fully paid Volunteer Days per year (in addition to annual leave)

·         Career Progression, we’re committed to coaching and supporting your internal development within Pan Pacific Hotels Group

·         Additional perks through YuLife

·         Dedicated discounts with local eateries

ABOUT PAN PACIFIC HOTELS GROUP

Operated by Pan Pacific Hotels Group, Pan Pacific Hotels and Resorts is a global luxury brand with nearly 30 hotels and serviced suites across 22 cities in Asia Pacific, North America, and Europe—including seven new openings by 2025. Known for sincere and graceful service, Pan Pacific is the trusted choice for guests seeking refined, memorable experiences.

Join Our Family in the Heart of the City

Pan Pacific London, a Forbes Travel Guide Five-Star property, is proudly located in the vibrant heart of the City. We are honoured to have received multiple prestigious accolades, including:

·         Hotel of the Year – Group (2023) | Catey Awards

·         Hotel of the Year – London (2022/2023) | AA Hospitality Awards

·         Forbes Five-Star Rating | 2022/2023

·         Forbes Five-Star Rating | 2023/2024

·         Forbes Five-Star Rating | 2024/2025

·         Forbes Four-Star Rating – SENSORY Wellbeing | 2023/2024

·         Forbes Four-Star Rating – SENSORY Wellbeing | 2024/2025

Please note: All applicants for the role of Butler/Guest Experience Curator must have the legal right to live and work in the UK without any restrictions. Proof of eligibility will be required from all candidates at the interview stage.

WHO ARE WE

Nestled in the heart of London’s prestigious Square Mile, Pan Pacific London seamlessly blends graceful luxury, innovative wellness, world-class dining, and exceptional service.

Featuring 194 rooms and 43 suites, including the opulent Pan Pacific Suite, we redefine modern hospitality. Guests can unwind at SENSORY, our state-of-the-art wellbeing floor, complete with an infinity pool, advanced gym, and indulgent spa treatments.

At Pan Pacific London, luxury meets excellence and we invite you to be part of it.

ABOUT YOU

We’re on the looking for a passionate and guest-focused Butler/Guest Experience Curator to become a valued part of our outstanding Guest Relations team at Pan Pacific London.

You bring confidence, empathy, and professionalism to every interaction, whether with guests or colleagues. Calm under pressure and committed to excellence, you strive to create memorable experiences at every opportunity.

If you take pride in your work, pay close attention to detail, and consistently put people at the heart of everything you do, we would be delighted to hear from you.

JOB SUMMARY

As a Butler/Guest Experience Curator in our Guest Relations department, you will play a key role in delivering exceptional, personalised experiences for every guest. You will be a true ambassador of Pan Pacific London, ensuring every interaction reflects our commitment to excellence. You will enjoy getting in touch with our Top VIPs prior, during and post-stay to determine the best personalized experience. You will be the main contact and have a strong contact with all departments to ensure all requests can be met in a swift and efficient manner. Nothing seems impossible as you strive to create an unforgettable experience and exquisite service to our guests with an elegant and refined Asian sensibility. Your responsibilities will include, but are not limited to:

·            Deal with top suite payers or top VIPs in the hotel.

·            Getting in contact with guest after reservation is made to determine their preferences and to anticipate their needs (obtain preferences for pillow, newspapers, dietary requirement, organizing tours, errands, etc.).

·            Communicate all guest preferences and feedback with the relevant departments.

·            Carry out any guest errands on behalf of the guest.

YOUR BENEFITS WORKING AS A BUTLER/GUEST EXPERIENCE CURATOR AT PAN PACIFIC LONDON

As a company, we take pride in our close-knit culture, commitment to development, and focus on wellbeing. Here’s what we offer:

·         Access to Mental Health First Aiders

·         An extra day off to celebrate your birthday

·         Cycle to Work Scheme

·         Employee Referral Scheme

·         Season Ticket Loan

·         Enhanced Maternity and Paternity Policies

·         Eye Care Voucher Scheme

·         Social and Employee Wellness Activities

·         Employee Assistance Programme, including 24/7 virtual GP and financial advisors

·         Two hotel-wide social events per year, plus additional team gatherings

·         Flexible Work Policy

·         Complimentary dry cleaning for uniforms and work attire

·         Reward and Recognition Programmes including Star of the Month, Manager of the Quarter, and Star of the Year

·         Guest Experience Programme

·         50% Discount on Food and 25% Discounts on Beverage at Food & Beverage outlets at Pan Pacific London

·         30% Discount on internal spa treatments

·         30% Discount on Food & Beverage across Pan Pacific Hotel Group properties

·         Friends & Family rates at Pan Pacific London and across Pan Pacific Hotels Group

·         Complimentary meals prepared daily by our chefs

·         Two fully paid Study Days per year (in addition to annual leave)

·         Two fully paid Volunteer Days per year (in addition to annual leave)

·         Career Progression, we’re committed to coaching and supporting your internal development within Pan Pacific Hotels Group

·         Additional perks through YuLife

·         Dedicated discounts with local eateries

ABOUT PAN PACIFIC HOTELS GROUP

Operated by Pan Pacific Hotels Group, Pan Pacific Hotels and Resorts is a global luxury brand with nearly 30 hotels and serviced suites across 22 cities in Asia Pacific, North America, and Europe—including seven new openings by 2025. Known for sincere and graceful service, Pan Pacific is the trusted choice for guests seeking refined, memorable experiences.

Join Our Family in the Heart of the City

Pan Pacific London, a Forbes Travel Guide Five-Star property, is proudly located in the vibrant heart of the City. We are honoured to have received multiple prestigious accolades, including:

·         Hotel of the Year – Group (2023) | Catey Awards

·         Hotel of the Year – London (2022/2023) | AA Hospitality Awards

·         Forbes Five-Star Rating | 2022/2023

·         Forbes Five-Star Rating | 2023/2024

·         Forbes Five-Star Rating | 2024/2025

·         Forbes Four-Star Rating – SENSORY Wellbeing | 2023/2024

·         Forbes Four-Star Rating – SENSORY Wellbeing | 2024/2025

Please note: All applicants for the role of Butler/Guest Experience Curator must have the legal right to live and work in the UK without any restrictions. Proof of eligibility will be required from all candidates at the interview stage.