Actively enhance the guest experience through personal interaction with the guests o Answer questions about the menus and make recommendations to the guests confidently by passing all product knowledge tests/quizzes. o Ensure all orders and guests’ requirements are correctly processed by repeating the order back to the guest and accurately inputting into the till. o Ensure all table receive the food and drink they have ordered by adhering to ticket management procedures. o Manage cash payments in their money belt, whilst adhering to all company security procedures. o Ensure that food and drink have been made to company specification before they are delivered to the guest. o Assist the team in achieving the specified minimum score in all guest review platforms. o Follow all company standards in relation to service, speed of services and hospitality. o To fully prepare, maintain and close the restaurant in line with company standards. o Prepare and deliver food, consistently, to Bella standards with passion and knowledge. o Correct mistakes quickly and courteously to ensure that the guest is satisfied with the outcome. o Always inform the manager on duty of any guest complaints o Anticipate potential guest dissatisfaction and make attempts to resolve issues earlier o Ensure every guest receives a warm welcome and a fond farewell Training Giving yourself and others the knowledge and skills o Complete and pass all relevant training given, practically or in our online training academy. Including, but not limited to: Health & Safety Food Safety and Testing Teamwork Working well with your team o Actively and positively encourage teamwork o Attend work, on time, when required by checking the rota on a regular basis o Ensure that guests’ needs are met by assisting colleagues, where required during the shift o Undertake any other reasonable duties, as requested o Ensure we hold each other to account to maintain Bella standards o Assist in making new team members feel welcome o Make work fun Communication Sharing information o Communicate clearly to colleagues to ensure that messages are understood o Notify, the manager on duty, of any accidents o Notify, the manager on duty, when leaving the restaurant General o Ensure Bella Standards, regards to dress, equipment and personal hygiene are always met  

 Actively enhance the guest experience through personal interaction with the guests o Answer questions about the menus and make recommendations to the guests confidently by passing all product knowledge tests/quizzes. o Ensure all orders and guests’ requirements are correctly processed by repeating the order back to the guest and accurately inputting into the till. o Ensure all table receive the food and drink they have ordered by adhering to ticket management procedures. o Manage cash payments in their money belt, whilst adhering to all company security procedures. o Ensure that food and drink have been made to company specification before they are delivered to the guest. o Assist the team in achieving the specified minimum score in all guest review platforms. o Follow all company standards in relation to service, speed of services and hospitality. o To fully prepare, maintain and close the restaurant in line with company standards. o Prepare and deliver food, consistently, to Bella standards with passion and knowledge. o Correct mistakes quickly and courteously to ensure that the guest is satisfied with the outcome. o Always inform the manager on duty of any guest complaints o Anticipate potential guest dissatisfaction and make attempts to resolve issues earlier o Ensure every guest receives a warm welcome and a fond farewell Training Giving yourself and others the knowledge and skills o Complete and pass all relevant training given, practically or in our online training academy. Including, but not limited to: Health & Safety Food Safety and Testing Teamwork Working well with your team o Actively and positively encourage teamwork o Attend work, on time, when required by checking the rota on a regular basis o Ensure that guests’ needs are met by assisting colleagues, where required during the shift o Undertake any other reasonable duties, as requested o Ensure we hold each other to account to maintain Bella standards o Assist in making new team members feel welcome o Make work fun Communication Sharing information o Communicate clearly to colleagues to ensure that messages are understood o Notify, the manager on duty, of any accidents o Notify, the manager on duty, when leaving the restaurant General o Ensure Bella Standards, regards to dress, equipment and personal hygiene are always met