• Handles employee complaints for assigned market through resolution.
• Provides coaching and counseling to employees and Management to resolve employee relations matters, including policy interpretation and application.
• Reviews and provides coaching on disciplinary actions and properly documenting employees to management team.
• Leads thorough and timely investigations, traveling to locations as needed. Documents and communicates recommendations and outcomes as appropriate including keeping all necessary records.
• Consults with VP of Human Resources as appropriate, and/or as directed by the CEO on personnel matters.
• Provides information to management and employees on benefits, and other services and programs available to them.
• Performs compliance activities and handles required reporting for assigned market or as required by HR leadership.
• Supports proactive management and tracking of State and Legislative regulatory changes that affect assigned market and maintains knowledge of industry trends.
• Supports HR projects as needed for assigned market or required by HR leadership.
• Reviews and analyzes system-wide employee and operational statistics for HR compliance and employee relation matters to identify trends and areas of potential escalation, and recommends interventions, as appropriate.

Other Duties 

• Reviews and makes recommendations to HR leadership for improvement of Company's policies, procedures, and practices on personnel matters.
• Participates in administrative staff meetings and attends other meetings and seminars.
• Supports HR projects as needed or as required by HR leadership

Qualifications: 

• Bachelor’s degree required.
• 3+ years of HR experience. 7 or more years of experience might be used in lieu of educational requirements.
• Professional Human Resources Certification preferred
• Previous experience in the restaurant/hospitality industry a plus
• Bilingual in English and Spanish a plus

• The ability to engage in reasoned dialogue on all issues, be flexible, and affect change.
• Ability to coach and partner effectively with business leaders to meet business objectives
• Strong employee relations skills and talent management experience
• Robust clients focus with outstanding judgment, critical thinking, and verbal and written skills.
• Solid organizational skills and attention to detail
• Professional and well organized
• Knowledge of Microsoft Office products
• Ability to travel to company locations as needed-up to 50%

• Handles employee complaints for assigned market through resolution.
• Provides coaching and counseling to employees and Management to resolve employee relations matters, including policy interpretation and application.
• Reviews and provides coaching on disciplinary actions and properly documenting employees to management team.
• Leads thorough and timely investigations, traveling to locations as needed. Documents and communicates recommendations and outcomes as appropriate including keeping all necessary records.
• Consults with VP of Human Resources as appropriate, and/or as directed by the CEO on personnel matters.
• Provides information to management and employees on benefits, and other services and programs available to them.
• Performs compliance activities and handles required reporting for assigned market or as required by HR leadership.
• Supports proactive management and tracking of State and Legislative regulatory changes that affect assigned market and maintains knowledge of industry trends.
• Supports HR projects as needed for assigned market or required by HR leadership.
• Reviews and analyzes system-wide employee and operational statistics for HR compliance and employee relation matters to identify trends and areas of potential escalation, and recommends interventions, as appropriate.

Other Duties 

• Reviews and makes recommendations to HR leadership for improvement of Company's policies, procedures, and practices on personnel matters.
• Participates in administrative staff meetings and attends other meetings and seminars.
• Supports HR projects as needed or as required by HR leadership

Qualifications: 

• Bachelor’s degree required.
• 3+ years of HR experience. 7 or more years of experience might be used in lieu of educational requirements.
• Professional Human Resources Certification preferred
• Previous experience in the restaurant/hospitality industry a plus
• Bilingual in English and Spanish a plus

• The ability to engage in reasoned dialogue on all issues, be flexible, and affect change.
• Ability to coach and partner effectively with business leaders to meet business objectives
• Strong employee relations skills and talent management experience
• Robust clients focus with outstanding judgment, critical thinking, and verbal and written skills.
• Solid organizational skills and attention to detail
• Professional and well organized
• Knowledge of Microsoft Office products
• Ability to travel to company locations as needed-up to 50%