About Us

The Team

Our continuing success is based on the team we have working here. We look not only for skills, but also passion and enthusiasm and the ability to deliver outstanding service & hospitality.  We are a privately owned, independent 4 Red Star Hotel and Spa. The successful candidate will be joining our wonderful team in The Spa at Bedford Lodge Hotel. We strive to create a great workplace for our staff which includes many staff benefits and continuous training.

We are looking for an enthusiastic Spa Receptionist with a passion for exemplary guest service, to join our high performing Reception & Reservations Team.

Reporting to the Spa Manager, you will be responsible for assisting with the day to day running of the reception desk and guest communications.

You will welcome guests and answer all enquiries with patience whilst observing set standards in terms of exemplary customer care. Ensuring bookings are made to maximize the business and aiming to provide all guests with the best possible service and a memorable experience.

You’ll have exceptional communication skills and the ability to build an instant rapport with our guests. You will also develop a complete and detailed knowledge of all treatments and services, plus any promotions that may be on offer at the time.

You will be available to work 4 shifts per week (32 hours per week) on a rota basis including weekends.

About You

Ideally you will have reception or reservationist experience within a Spa, salon, hotel or hospitality environment.

• Passionate about creating the very best guest experience – guest service will always be at the forefront of your mind.
• You’ll bring enthusiasm, experience, organisation skills and strong team working spirit to the role here at Bedford Lodge Hotel & Spa.
• You’ll have excellent communication skills, a professional attitude and be pro-active and self-motivated.

Why Join our Team

A privately owned, independent hotel we have the opportunity to focus on what we do best – creating memorable moments for our guests and taking care of our staff as one big team.

We are all exceptionally proud to work here and of the work that we do. Would you like to join a great team and feel the same?

What We Offer

• Employee Assistance Programme (Hospitality Action)
• Free meals whilst on duty
• Paid breaks
• An extra day of leave on your birthday
• Complimentary membership of The Health & Fitness Club
• Discounted membership of The Health & Fitness Club for your partner
• 50% food discount within our 2 AA Rosette Squires Restaurant & Roxana Bar
• 20% discount on treatments and spa days at The Spa at Bedford Lodge Hotel
• Discounted accommodation rates
• Discounted hotel stays across the Pride of Britain hotel group
• Option to purchase wine at cost price
• Long service awards
• Reward and recognition scheme
• Generous ‘Refer a Friend’ scheme
• Pension scheme
• Industry relevant training

About Us

The Team

Our continuing success is based on the team we have working here. We look not only for skills, but also passion and enthusiasm and the ability to deliver outstanding service & hospitality.  We are a privately owned, independent 4 Red Star Hotel and Spa. The successful candidate will be joining our wonderful team in The Spa at Bedford Lodge Hotel. We strive to create a great workplace for our staff which includes many staff benefits and continuous training.

We are looking for an enthusiastic Spa Receptionist with a passion for exemplary guest service, to join our high performing Reception & Reservations Team.

Reporting to the Spa Manager, you will be responsible for assisting with the day to day running of the reception desk and guest communications.

You will welcome guests and answer all enquiries with patience whilst observing set standards in terms of exemplary customer care. Ensuring bookings are made to maximize the business and aiming to provide all guests with the best possible service and a memorable experience.

You’ll have exceptional communication skills and the ability to build an instant rapport with our guests. You will also develop a complete and detailed knowledge of all treatments and services, plus any promotions that may be on offer at the time.

You will be available to work 4 shifts per week (32 hours per week) on a rota basis including weekends.

About You

Ideally you will have reception or reservationist experience within a Spa, salon, hotel or hospitality environment.

• Passionate about creating the very best guest experience – guest service will always be at the forefront of your mind.
• You’ll bring enthusiasm, experience, organisation skills and strong team working spirit to the role here at Bedford Lodge Hotel & Spa.
• You’ll have excellent communication skills, a professional attitude and be pro-active and self-motivated.

Why Join our Team

A privately owned, independent hotel we have the opportunity to focus on what we do best – creating memorable moments for our guests and taking care of our staff as one big team.

We are all exceptionally proud to work here and of the work that we do. Would you like to join a great team and feel the same?

What We Offer

• Employee Assistance Programme (Hospitality Action)
• Free meals whilst on duty
• Paid breaks
• An extra day of leave on your birthday
• Complimentary membership of The Health & Fitness Club
• Discounted membership of The Health & Fitness Club for your partner
• 50% food discount within our 2 AA Rosette Squires Restaurant & Roxana Bar
• 20% discount on treatments and spa days at The Spa at Bedford Lodge Hotel
• Discounted accommodation rates
• Discounted hotel stays across the Pride of Britain hotel group
• Option to purchase wine at cost price
• Long service awards
• Reward and recognition scheme
• Generous ‘Refer a Friend’ scheme
• Pension scheme
• Industry relevant training