IT Support & Security Manager 

Location – London Hybrid Working / Support Office near Oxford Circus (2–3 days per week)

The Big Table Group is home to over 200 restaurants across iconic brands including Las Iguanas, Bella Italia, Amalfi, Frankie & Benny’s, Chiquito’s, Banana Tree and more.

We’re on the lookout for a proactive and hands-on IT Support & Security Manager to lead our internal IT support operations and strengthen our cybersecurity posture. This is a key role in ensuring our teams and restaurants receive high-quality technical support, while maintaining robust security and compliance across the organisation.

What you’ll be doing:

IT Support Oversight

• Manage day-to-day internal IT support operations across the business
• Ensure timely resolution of end-user technical issues.
• Act as the escalation point for complex support incidents
• Coordinate onboarding and offboarding processes, including user access management.
• Provide hands-on support and training for Microsoft 365 tools (Exchange, Teams, SharePoint, OneDrive).
• Build and maintain strong relationships with internal stakeholders and external partners.
• Collaborate with the IT Restaurant Support Manager and EPOS Manager to resolve restaurant-impacting issues.
• Maintain internal documentation, FAQs, and training materials for restaurant and support office users.

MSP & Supplier Management

• Act as a key contact for Managed Service Providers (MSPs) and system suppliers.
• Monitor supplier performance against SLAs and KPIs through regular service reviews.
• Escalate issues and ensure alignment with internal security and compliance standards.
• Oversee change management and project delivery from third-party suppliers.
• Ensure technical solutions meet business goals and timelines.
• Support supplier evaluations and RFP processes for technical and data requirements.

Cybersecurity & Risk Management

• Own and maintain internal IT security policies and procedures.
• Monitor security alerts and coordinate incident responses with MSPs.
• Lead internal audits and support external assessments (e.g., Cyber Essentials, GDPR, PCI-DSS).
• Manage remediation processes following audits and security assessments, including penetration test findings.
• Ensure effective endpoint protection, access controls, and patching.
• Contribute to the organisational risk register based on current and emerging threats.
• Promote security awareness and training across the organisation.
• Maintain and test the company’s Incident Response and Disaster Recovery plans.

Operational Excellence

• Collaborate with internal stakeholders to align IT services with business needs.
• Recommend improvements and changes to the CIO/IT Director based on business feedback.
• Maintain accurate IT asset inventory and software licensing records.
• Support business continuity and disaster recovery planning.
• Assist with budget management and supplier contract reviews.

What We’re Looking For:

• Proven experience managing IT support and working with MSPs.
• Strong knowledge of endpoint management, Office 365, and basic networking.
• Familiarity with security frameworks (Cyber Essentials, ISO 27001, GDPR).
• Excellent communication, vendor management, and problem-solving skills.
• Relevant certifications (e.g., CompTIA Security+, ITIL, Microsoft 365 Certified).

Success in This Role Will Be Measured By:

• MSP SLA adherence and supplier service quality.
•  Internal support ticket resolution times and user satisfaction.
• Effectiveness in responding to incidents, outages, and escalations.

Benefits:

• Competitive Pay & Benefits and Bonus scheme.
• Amazing Discounts – 50% off food and drink across all Big Table Group brands and 25% for friends & family.
• Wellbeing Support – Our We Care program includes a 24/7 virtual GP, mental health support, healthcare cash plan, dental plan, counselling, fitness & diet plans.
• Health Insurance & Family Health Insurance.
• Salary Sacrifice – Pension.
• Spend and save platform – access to 100s of retail discounts.
• Supportive, inclusive culture with real opportunities for growth.
• A business that values integrity, collaboration, and continuous improvement.

At the Big Table Group, there’s a seat for everyone. Take your place, share your experiences and let’s celebrate the differences we all bring every day!

Apply today and take your seat!

IT Support & Security Manager 

Location – London Hybrid Working / Support Office near Oxford Circus (2–3 days per week)

The Big Table Group is home to over 200 restaurants across iconic brands including Las Iguanas, Bella Italia, Amalfi, Frankie & Benny’s, Chiquito’s, Banana Tree and more.

We’re on the lookout for a proactive and hands-on IT Support & Security Manager to lead our internal IT support operations and strengthen our cybersecurity posture. This is a key role in ensuring our teams and restaurants receive high-quality technical support, while maintaining robust security and compliance across the organisation.

What you’ll be doing:

IT Support Oversight

• Manage day-to-day internal IT support operations across the business
• Ensure timely resolution of end-user technical issues.
• Act as the escalation point for complex support incidents
• Coordinate onboarding and offboarding processes, including user access management.
• Provide hands-on support and training for Microsoft 365 tools (Exchange, Teams, SharePoint, OneDrive).
• Build and maintain strong relationships with internal stakeholders and external partners.
• Collaborate with the IT Restaurant Support Manager and EPOS Manager to resolve restaurant-impacting issues.
• Maintain internal documentation, FAQs, and training materials for restaurant and support office users.

MSP & Supplier Management

• Act as a key contact for Managed Service Providers (MSPs) and system suppliers.
• Monitor supplier performance against SLAs and KPIs through regular service reviews.
• Escalate issues and ensure alignment with internal security and compliance standards.
• Oversee change management and project delivery from third-party suppliers.
• Ensure technical solutions meet business goals and timelines.
• Support supplier evaluations and RFP processes for technical and data requirements.

Cybersecurity & Risk Management

• Own and maintain internal IT security policies and procedures.
• Monitor security alerts and coordinate incident responses with MSPs.
• Lead internal audits and support external assessments (e.g., Cyber Essentials, GDPR, PCI-DSS).
• Manage remediation processes following audits and security assessments, including penetration test findings.
• Ensure effective endpoint protection, access controls, and patching.
• Contribute to the organisational risk register based on current and emerging threats.
• Promote security awareness and training across the organisation.
• Maintain and test the company’s Incident Response and Disaster Recovery plans.

Operational Excellence

• Collaborate with internal stakeholders to align IT services with business needs.
• Recommend improvements and changes to the CIO/IT Director based on business feedback.
• Maintain accurate IT asset inventory and software licensing records.
• Support business continuity and disaster recovery planning.
• Assist with budget management and supplier contract reviews.

What We’re Looking For:

• Proven experience managing IT support and working with MSPs.
• Strong knowledge of endpoint management, Office 365, and basic networking.
• Familiarity with security frameworks (Cyber Essentials, ISO 27001, GDPR).
• Excellent communication, vendor management, and problem-solving skills.
• Relevant certifications (e.g., CompTIA Security+, ITIL, Microsoft 365 Certified).

Success in This Role Will Be Measured By:

• MSP SLA adherence and supplier service quality.
•  Internal support ticket resolution times and user satisfaction.
• Effectiveness in responding to incidents, outages, and escalations.

Benefits:

• Competitive Pay & Benefits and Bonus scheme.
• Amazing Discounts – 50% off food and drink across all Big Table Group brands and 25% for friends & family.
• Wellbeing Support – Our We Care program includes a 24/7 virtual GP, mental health support, healthcare cash plan, dental plan, counselling, fitness & diet plans.
• Health Insurance & Family Health Insurance.
• Salary Sacrifice – Pension.
• Spend and save platform – access to 100s of retail discounts.
• Supportive, inclusive culture with real opportunities for growth.
• A business that values integrity, collaboration, and continuous improvement.

At the Big Table Group, there’s a seat for everyone. Take your place, share your experiences and let’s celebrate the differences we all bring every day!

Apply today and take your seat!