At Bill’s, our mission is simple Everyone Leaves Happy.

As Reservations Optimisation & Systems Manager, you will be the leader of Bill’s Central Reservations systems and processes, ensure our booking platforms are optimised, reliable and commercially effective, supporting revenue growth, operational delivery.  All of these processes should support our focus on ensuring both a seamless, and unmistakeably Bill's, guest experience.

 We are looking for a subject-matter expert on reservations technology, owning system configuration, optimisation and performance across platforms including OpenTable, OrderPay and website integration including TLC built platforms. 

 An ability to translate data and insight into system improvements will be vital, ensuring availability, capacity and booking rules are set up to maximise conversion while protecting and improving guest experience on all booking platforms.

 As a part of the reservations team this role will occasionally require weekend working on a rolling basis to ensure essential communications and the Chatbot are looked after during peak restaurant hours.

 This role will also take responsibility for three of the Reservations Team, managing them and taking responsibility for their training and goals, wellbeing, and progression.

What we need from you (sound familiar?) 

Own the end-to-end operation of central reservations systems, ensuring they support commercial goals, guest experience and operational delivery. Manage and optimise the booking journey, identifying improvements through system updates, integrations, APIs and automation.

Our Bill’s Benefits (the good stuff):

·       Never a hungry belly - Discounts on the whole menu, with 80% for on shift and 50% for off shift discounts for all employees.

·       Access your earnings early– the ability to access your earnings within 24 hours of working your shift if you ever need it.

·       Supermarket discounts - take a percentage off your weekly shop with access to discounts at most of the major supermarkets. Every little             helps ;)

·       Long Service Awards – Some things are worth celebrating – Long Service is one of them!

·       Yearly Bonus based on business goals

·       Career Progression - Bill’s strongly believe in giving all of our employees the opportunities to succeed and progress. The proof is in the                pudding, 30 of our 50 Head Office colleagues started out in sites.

·       Monthly Training - we also offer monthly core training sessions to keep you at the top of your game, it’s easy to book on whenever you              need.

·       Insight discovery - Across our whole business we have woven Insights Discovery into everything we do, this means learning about                        yourself and how to work best with all your colleagues. 

At Bill’s, our mission is simple Everyone Leaves Happy.

As Reservations Optimisation & Systems Manager, you will be the leader of Bill’s Central Reservations systems and processes, ensure our booking platforms are optimised, reliable and commercially effective, supporting revenue growth, operational delivery.  All of these processes should support our focus on ensuring both a seamless, and unmistakeably Bill's, guest experience.

 We are looking for a subject-matter expert on reservations technology, owning system configuration, optimisation and performance across platforms including OpenTable, OrderPay and website integration including TLC built platforms. 

 An ability to translate data and insight into system improvements will be vital, ensuring availability, capacity and booking rules are set up to maximise conversion while protecting and improving guest experience on all booking platforms.

 As a part of the reservations team this role will occasionally require weekend working on a rolling basis to ensure essential communications and the Chatbot are looked after during peak restaurant hours.

 This role will also take responsibility for three of the Reservations Team, managing them and taking responsibility for their training and goals, wellbeing, and progression.

What we need from you (sound familiar?) 

Own the end-to-end operation of central reservations systems, ensuring they support commercial goals, guest experience and operational delivery. Manage and optimise the booking journey, identifying improvements through system updates, integrations, APIs and automation.

Our Bill’s Benefits (the good stuff):

·       Never a hungry belly - Discounts on the whole menu, with 80% for on shift and 50% for off shift discounts for all employees.

·       Access your earnings early– the ability to access your earnings within 24 hours of working your shift if you ever need it.

·       Supermarket discounts - take a percentage off your weekly shop with access to discounts at most of the major supermarkets. Every little             helps ;)

·       Long Service Awards – Some things are worth celebrating – Long Service is one of them!

·       Yearly Bonus based on business goals

·       Career Progression - Bill’s strongly believe in giving all of our employees the opportunities to succeed and progress. The proof is in the                pudding, 30 of our 50 Head Office colleagues started out in sites.

·       Monthly Training - we also offer monthly core training sessions to keep you at the top of your game, it’s easy to book on whenever you              need.

·       Insight discovery - Across our whole business we have woven Insights Discovery into everything we do, this means learning about                        yourself and how to work best with all your colleagues.